Availability Exclusions. In addition to the General Exclusions, Availability Service Level Standard measurements do not include periods of Dedicated E-Line Outage resulting in whole or in part from one or more of the following causes: ● For on-net circuits, any act or omission on the part of any third party including but not limited to any Local Access provider other than any third-party over which Verizon exercises control; ● For off-net circuits, any act or omission on the part of any third party (other than a local access provider) over which Verizon exercises control; ● Periods of Service degradation where Customer has not released its Service for immediate testing.
Appears in 4 contracts
Samples: enterprise.verizon.com, www.verizon.com, enterprise.verizon.com