Availability Objectives Sample Clauses
Availability Objectives. The components of the availability objective calculations shall include the components provided by us. The OSA rate and the SSA rate shall be represented as a percentage of the time the components are actually available, as compared to the scheduled time of availability. The SSA shall be defined as the monthly availability of the Service components for a single site including the modem and server components at the site, and network connections from the site to Yorktown. We shall measure and report the monthly site availability, and deliver such report to you no later than the 10th business day after the month of testing. We will measure and report site availability by sending a 56 byte message, called a sample ping, to the modem chassis and to the servers from a Splitrock network monitor in Yorktown on a periodic basis, but no less than every 10 minutes. The ping sampling interval is subject to change over time but in no event shall it be more than 30 minute intervals. If a positive response is received to the ping, then the site is considered available for that ping period. We will issue one retry (or effectively do the retry using another function) if an initial negative response is received. If a positive response is received on the retry then the site is considered available for that ping period. If a negative response is received from the initial ping and the retry, then the site is considered unavailable for that ping period. The SSA rate calculation shall be: 1 the Total Scheduled Minutes of Availability for the site; 2 minus the Total Unscheduled Outage Minutes for the site; 3 divided by the Total Scheduled Minutes of Availability for the site. (Total Scheduled Minutes of Availability) - (Total Unscheduled Outage --------------------------------------------------------------------- Minutes) -------- (Total Scheduled Minutes of Availability) The Total Scheduled Minutes of Availability for a site is defined as the total minutes in the measurement time period minus the total minutes of outages which are not due to unscheduled outages during the measurement time period. Total Unscheduled Outage Minutes include outages due to telecommunication facilities (carrier outages), loss of electrical power, hardware, operations, software and design problems except for:
1. scheduled network maintenance and scheduled outages;
2. outages caused by, related to, or extended as a result of your actions; and
3. outages due a Force Majeure event. If the SSA rate for a s...
Availability Objectives. The components of the availability objective calculations shall include the components provided by us. The OSA rate and the SSA rate shall be represented as a percentage of the time the components are actually available, as compared to the scheduled time of availability. The SSA shall be defined as the monthly availability of the Service components for a single site including the modem and server components at the site, and network connections from the site to Yorktown. We shall measure and report the monthly site availability, and deliver such report to you no later than the 10th business day after the month of testing. We will measure and report site availability by sending a 56 byte message, called a sample ping, to the modem chassis and to the servers from a SplitRock network monitor in Yorktown on a periodic basis, but no less than every 10 minutes. The ping sampling interval is subject to change over time but in no event shall it be more than 30 minute intervals. If a positive response is received to the ping, then the site is considered available for that ping period. We will issue one retry (or effectively do the retry using another function) if an initial negative response is received. If a positive response is received on the retry then the site is considered available for that ping period. If a negative response is received from the initial ping and the retry, then the site is considered unavailable for that ping period. The SSA rate calculation shall be: o the Total Scheduled Minutes of Availability for the site;