Availability SLA. For purpose of the Availability SLA, the duration of a Service Outage shall be deemed to commence upon the opening of a Verifiable Trouble Ticket by LightEdge Technical Support, in response to the Customer request, and ends when the Service Outage ends. Trouble tickets, where the Service Outage cannot be verified with LightEdge's standard diagnostic procedures, do not count towards the Availability SLA. SLA Remedy
Appears in 14 contracts
Samples: Access T1 Service Agreement, Access Metro Ethernet Service Agreement, SSL Certificates Service Agreement
Availability SLA. For purpose of the Availability SLA, the duration of a Service Outage shall be deemed to commence upon the opening of a Verifiable Trouble Ticket by LightEdge Technical Support, in response to the Customer request, and ends when the Service Outage ends. Trouble tickets, where the Service Outage cannot be verified with LightEdge's standard diagnostic procedures, do not count towards the Availability SLA. SLA RemedyRemedy 99.9% availability Failure to meet the goal does not qualify the Customer for any credit
Appears in 3 contracts
Samples: Switched Long Distance Service Agreement, Switched Long Distance Service Agreement, Switched Long Distance Service Agreement
