Common use of Basic Technical Support Clause in Contracts

Basic Technical Support. If You have purchased Basic Technical Support for the relevant Subscription Term, You will receive: (i) free-of-charge access to electronic web-based self-help (i.e. Knowledge Base and other online tools), and (ii) access to Technical Support by completing a Bug or Problem report form using iGrafx’ s online Service Desk. iGrafx will address requests on a reasonable efforts basis only and may not be able to resolve all problems or requests. iGrafx will provide Basic Technical Support for the Software only if it is used under appropriate operating conditions, and in conjunction with hardware systems, components and software operating systems for which it was designed; and, (iii) Basic Technical Support is only available in selected countries and languages as specified by iGrafx. In North America, Basic Technical Support hours are Monday – Friday, 10:00 AM to 4:00 PM ET (Eastern Time) excluding iGrafx holidays. In Europe, Basic Technical Support hours are Monday – Friday, 10:00 AM to 4:00 PM CET (Central European time) excluding iGrafx holidays. Additional geographies may be covered by iGrafx or iGrafx authorized partners in their respective locations.

Basic Technical Support. If You have purchased Basic Technical Support for During the relevant Subscription TermWarranty Period in Section 11 or during the relevant Maintenance Period under a Maintenance License, You Customer will receive: (i) free-of-charge access to electronic web-based self-help (i.e. Knowledge Base and other online tools), and (ii) access to Technical Support by completing a Bug bug or Problem problem report form using iGrafx’ s online Service Desk. iGrafx will address requests on a reasonable efforts basis only and may not be able to resolve all problems or requests. iGrafx will provide Basic Technical Support for the Software only if it is used under appropriate operating conditions, and in conjunction with hardware systems, components and software operating systems for which it was designed; and, (iii) Basic Technical Support is only available in selected countries and languages as specified by iGrafx. In North America, Basic Technical Support hours are Monday – Friday, 10:00 AM to 4:00 PM ET (Eastern Time) excluding iGrafx holidays. In Europe, Basic Technical Support hours are Monday – Friday, 10:00 AM to 4:00 PM CET (Central European time) excluding iGrafx holidays. Additional geographies may be covered by iGrafx or iGrafx authorized partners in their respective locations.