Benefit Claims. You must call 0-000-000-0000 (toll free) to obtain a benefit claims form. In addition to the benefit claims form, please provide all corroborating documents. To make it easier to process your claim, please provide the following documents to us by no later than one year after the date of the critical illness diagnosis. If proof is required to process a benefit claim and it is not provided to us, the claim could be denied. We will examine the benefit claim upon receipt and send a response within 30 days, provided all the necessary documents have been received. If we consider the benefits to be payable based on the information provided, we will issue a cheque payable to the creditor in the 30 days following receipt of the benefit claim and send you a confirmation of benefit payment. If the benefit claim is denied, you (or your creditor) can request a review of your file. To do so, you must:
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