Participant Services Clause Samples

Participant Services. The Participant hereby agrees to participate in the Canadian Access Federation in the following capacity and agrees to abide by the terms and conditions set out in the respective schedule attached hereto, which, forms an integral part hereof: Federated Identity Management Service Provider - The terms set out in Schedule A apply

Participant Services a. Contractor will design and print literature and prepare communications material at no additional cost to the County or Participants, such as brochures, posters, presentations, webinars, and any other materials needed for use in educating eligible employees regarding all aspects of the Plan (including investment education, investment performance, investment selection based on risks and returns, and claims processing information), and, with prior written approval of the County, distribute and present this information in an accurate and clear manner at no additional cost. In each instance, the Contractor shall fully disclose to each employee all of the Plan features and costs. b. Contractor will create and, after receiving written approval of the County, publish (print and/or electronic) easily understood Plan self-enrollment materials at no additional cost to the County or Participants, which can be used by Participants. Enrollment material must include promotional material, explanatory material (including explanations and notices required by law), and enrollment forms, subject to the County’s approval. The Contractor will act as the County’s agent with regard to the Plan’s enrollment agreements. c. Contractor will be available to assist employees with the completion of enrollment forms or online applications and verify the completeness of such forms, applications or other enrollment documents. Contractor must also be staffed to provide enrollment counseling to employees who wish to discuss Plan participation in person or over the telephone. A supply of self-enrollment packages must also be provided to the County to be made available at various work locations. d. Contractor will develop literature to communicate Plan changes when they occur, at no additional cost to the County, and upon receipt of advance written approval of the County, distribute the literature to each appropriate County Office with a request that it be distributed to eligible Participants. e. Contractor will distribute: 1. investment performance information; 2. an investment newsletter; and 3. pertinent articles in each Participant's quarterly Statement of Account at no additional cost. The articles shall include, but are not limited to, updates on the Plan, investment trends, and any applicable legislative updates. f. Materials developed by the Contractor must be submitted to the County for final review and editing and the County must be given at least two (2) weeks for its review. Pub...

Participant Services. The Sub-Administrator shall investigate all inquiries from Participants and Plan Representatives relating to their accounts and shall respond to all communications from Participants and plan representatives and others relating to the Sub-Administrator’s duties hereunder and such other correspondence as may from time to time be mutually agreed upon between the Sub-Administrator and NBMI.

Participant Services. Will be responsible for intake and interview of each interested or referred veteran and will assist with program eligibility determinations.

Participant Services. Participant agrees to require Practice Providers to furnish Covered Services to beneficiaries (“Members”) assigned (including those Members reflected as being preliminary prospective assigned) to the ACO that are within the Practice Provider’s licensing and qualifications. “Covered Services” means those medically necessary health care services and items that are covered by Medicare Parts A and/or B). All Covered Services shall be provided in accordance with all applicable provisions of law, all applicable generally accepted professional standards, and the terms of this Agreement.

Participant Services. 1. Contractor shall, at County’s discretion, produce and distribute communication material to participants which shall include, but not be limited to: program announcement letters and brochures, network pharmacy directories, periodic updates, customized communications, and mutually agreed upon communications targeted to specific participants and/or groups of participants. Mail order pharmacy communications shall include but not be limited to: mutually agreed upon educational material and coupons. Contractor shall perform the aforementioned distribution of communication materials at least twice a year. Materials and postage for standard communications shall be offered as part of the base administrative fees with no additional cost to County.

Participant Services. The Participant hereby agrees to participate in the Canadian Access Federation in one or more of the following capacities and agrees to abide by the terms and conditions set out in the respective schedules attached hereto, all of which, as applicable, form an integral part hereof: • Federated Identity Management Identity Provider - The terms set out in Schedule A apply • Federated Identity Management Service Provider - The terms set out in Schedule B apply • eduroam Identity Provider - The terms set out in Schedule A apply • eduroam Service Provider - The terms set out in Schedule B apply • eduroam Visitor Access (eVA) - The terms set out in Schedules A and B apply and other services that the Canadian Access Federation may provide for eligible Participants.

Participant Services. 1 Participant service representatives are available each Business Day at the times set forth in the Plan Administration Manual via toll free telephone service for Participant inquiries and transactions. 2 Through the automated voice response system and on-line account access via the world wide web, Participants also have virtually 24 hour account inquiry and transaction capabilities.

Participant Services. We will make available to each Participant an online portal, where Participants may view, as applicable, policy information, balances, statements, transactions, contribution and distribution information, investment positions, and access forms and documents. We will also provide access to an online payment solution, which provides Participants with the ability to add and store payees and make one- time or recurring payments to payees or themselves. Participants are solely responsible for providing complete and accurate payee and identification so that they may be properly credited by the provider; and ensuring sufficient funds and time for such directed payments. We shall make available monthly statements to Participants to view and download from the website. There may be a nominal charge to Participants for paper statements. We shall make information available to educate employees about the available Plan options, to help employees make contribution decisions, and spend their account balances. This may include educational programs, online resources, and email-based messaging.