Billable Call Maintenance Sample Clauses
The Billable Call Maintenance clause defines the terms under which maintenance services related to billable calls are provided and charged. Typically, this clause outlines what constitutes a billable call, such as support or repair requests initiated by the client, and specifies the rates or fees applicable for each call. It may also detail any exclusions, response times, or minimum charges. The core function of this clause is to ensure both parties understand when maintenance services will incur additional costs, thereby preventing disputes over service charges and clarifying the financial responsibilities associated with ongoing support.
Billable Call Maintenance. If Client is using the Additional Licensed Software in-house, any maintenance other than maintenance as described in the preceding paragraphs of this Addendum will be charged at FIS’s then current billable rates. For HORIZON development needs the charges will be based on the rate established for HORIZON Professional Services as set forth in the Core Processing Services Pricing Attachment.
Billable Call Maintenance. Any maintenance service or related service or training other than maintenance services as defined in this §13.2 will be charged at Licensor’s then current billable call maintenance rates in effect. Such rates apply to time spent performing maintenance, including travel time. The minimum charge for billable call maintenance is one-quarter of one hour (1/4 hour). Should billable call maintenance services require travel to the Customer's site, Customer will also be invoiced for actual expenses of travel, including, without limitation, as applicable, mileage, air fare, meals, lodging, and similar expenses; provided, however, that, in the event Customer is a governmental agency or authority, travel expenses shall be limited in amount by applicable federal or state statutory requirements. All charges for billable call maintenance shall be due and payable within thirty (30) days following invoice by Licensor.
Billable Call Maintenance. Any maintenance service or related service or training other than Covered Maintenance Services will be charged at PTG’s then current billable call maintenance rates in effect. Such rates apply to time spent performing maintenance, including travel time. The minimum charge for billable call maintenance is one-half of one hour (1/2 hour). Should billable call maintenance services require travel to the Recorder’s site, Recorder will also be invoiced for actual expenses of travel, including, without limitation, as applicable, mileage, air fare (coach), accommodations, and meal allowance; provided, however, that, in the event Recorder is a governmental agency or authority, travel expenses shall be limited in amount by applicable federal or state statutory requirements. All charges for billable call maintenance shall be due and payable within thirty (30) days following invoice by PTG.
Billable Call Maintenance. Any maintenance other than covered maintenance described in this Schedule, will be charged at Fidelity’s then-current rates. [***] [***]
Billable Call Maintenance. Any maintenance other than covered maintenance described in this Schedule, will be charged at Fidelity’s then-current rates.
Billable Call Maintenance. If Client is using the Additional Licensed Software in-house, any maintenance other than maintenance as described in the preceding paragraphs of this Exhibit will be charged at Fidelity's then-current billable call rates.
Billable Call Maintenance. Any maintenance service or related service or training other than covered maintenance services will be charged at Catalis’ then current billable call maintenance rates in effect. Such rates apply to time spent performing maintenance, including travel time. The minimum charge for billable call maintenance is one-half of one hour (1/2 hour). Should billable call maintenance services require travel to the Customer's site, Customer will also be invoiced for actual expenses of travel, including, without limitation, as applicable, mileage, air fare, meals, lodging, and similar expenses; provided, however, that, in the event Customer is a governmental agency or authority, travel expenses shall be limited in amount by applicable federal or state statutory requirements. All charges for billable call maintenance shall be due and payable within thirty (30) days following invoice by ▇▇▇▇▇▇▇.
Billable Call Maintenance. Any maintenance other than covered maintenance described in this Schedule, will be charged at Fidelity’s then-current rates. FIDELITY INFORMATION SERVICES, INC. ITEM PROCESSING SERVICES SCHEDULE INITIAL TERM [***] RENEWAL TERM [***] COMMENCEMENT DATE The Commencement Date for the Services shall be the date Customer executes the Information Technology Services Agreement Signature Page attached hereto. This Schedule together with any Attachments and/or Schedules hereto (“Schedule”), the General Terms and Conditions (“General Terms”), and any written modifications thereto signed and agreed to by Fidelity Information Services, Inc. of Maitland, Florida (“Fidelity”) and Placer Sierra Bank of Auburn, California (“Customer”) from time to time hereafter shall be referred to as the “Item Processing Services Agreement” or “Agreement”. As of the Commencement Date, Fidelity will provide to Customer, in a service bureau environment, the Item Processing Services listed on Attachments 1 and 2 attached to this Schedule, as more fully described herein. The pricing for the Item Processing Services listed on Attachments 1 and 2 has been in effect since [***]. All of the Services described in this Schedule will be performed pursuant to Customer’s reasonable specifications, subject to the capabilities of Fidelity’s hardware and software utilized to deliver the Services. All times indicated in this Schedule refer to the time zone in which the Service Center is located. Unless otherwise terminated as provided for in the General Terms or as may be set forth herein, the term of this Item Processing Services Agreement shall commence on the Effective Date as set forth on the Signature Page attached hereto and shall expire five (5) years after the Commencement Date (the “Term”). Thereafter, this Schedule will automatically renew for successive terms of five (5) years each (the “Renewal Terms”) unless either party gives the other party written notice at least ninety (90) days prior to the expiration date of the Term then in effect that the Schedule will not be renewed beyond such Term. The initial Term and the Renewal Terms are herein collectively referred to as “Term”.
Billable Call Maintenance. Any maintenance service or related service or training other than Covered Maintenance Services will be charged at the rate of $181.25 per hour, which rate will not exceed a 3% increase each year. Such rates apply to time spent performing maintenance, including travel time. The minimum charge for billable call maintenance is one-half hour (1/2 hour). Should billable call maintenance services require travel to the End User's site, travel costs, subsistence and lodging will be billed to End User at CSI’s actual costs. All charges for billable call maintenance shall be due and payable within thirty (30) days following proper invoice by CSI.