Support and Maintenance Services. Information about Teradici’s support and maintenance for the Licensed Product may be found at xxxxx://xxxx.xxxxxxxx.xxx.
Support and Maintenance Services. If you have acquired a Perpetual License and separate Support and Maintenance Services or if you have acquired a Subscription License, the following terms apply.
Support and Maintenance Services. Supplier will provide maintenance and support services for the Services (collectively, “Software Support Services”) in accordance with the provisions of this Section 3. The Software Support Services are included in the Services, and Supplier may not assess any additional fees, costs or charges for such Software Support Services.
Support and Maintenance Services. Supplier will provide maintenance and support services in accordance with the provisions set forth in the Service Level Agreement, attached as Schedule B to this Agreement (the “Support Service Level Requirement”).
Support and Maintenance Services. The Order Form may specify that Customer is ordering either basic or extended levels of support. Subject to the payment of applicable support fees, Good will support and maintain the Good Platform and the Software pursuant to the Good Support and Maintenance Terms found at xxx.xxxx.xxx/xxxxxxx/xxxxxxxxxxxxxxxxxx. For the avoidance of doubt, if Customer does not order at least basic support and/or is not current on support fee payments, Good has no obligation whatsoever to provide support, maintenance, correct software defects (subject to the Limited Warranty below), or provide future versions or upgrades to the Good Platform or any component of Software. To the extent provided to Customer pursuant to the Support and Maintenance Terms, the term “Software” used herein shall include, after the date of delivery by Good, any upgrades, updates, bug fixes or modified versions, related documentation and backup copies of the Software licensed or provided to Customer by Good directly or indirectly pursuant to the Support and Maintenance Terms.
Support and Maintenance Services. Ventiv will provide the customer support and maintenance services described in Section 9 (“Customer Support Services” or “Support”).
Support and Maintenance Services. 2.1 Smarsh uses tools to provide server, network, and application diagnostic monitoring of the technical infrastructure that delivers the Services.
2.2 Client may find online support resources and FAQ’s here: xxxxx://xxxxxxx.xxxxxx.xxx. With the exception of Severity Level 1 issues, Client must report issues regarding availability or performance of the Services by submitting a support case at xxxxx://xxxxxxx.xxxxxx.xxx. Support requests must include a detailed description of the error or request, including the operating conditions that gave rise to the error. The individual reporting a support incident will receive an auto-reply notification via email to confirm receipt of a Support request, along with a case number for reference. Client may also submit a support request by phone at 866-SMARSH-1. Smarsh standard phone support is available Monday through Friday between the hours of 7 am and 12 am Eastern (excluding United States Federal Holidays). Off-hours phone support is available 24 hours per day, 365 days per year for Severity Level 1 or 2 issues. All Severity Level 1 issues must be reported by phone. Smarsh may limit the right to submit support requests to a single or maximum number of Authorized Users.
2.3 Upon receiving a support request, Smarsh will use commercially reasonable efforts to respond to Client’s request within the mean response time indicated below for the corresponding severity level and address and/or fix errors to the Services reported by Client that are within the control of Smarsh, based on the following resolution process: 1 Issue impacts multiple users: Service is down, or major functionality is unavailable or materially impacted by performance issues, and no workaround is available. 15 minutes (Client must call by phone) Smarsh will investigate the issue and will work continuously until error is fixed or temporary workaround is implemented.
Support and Maintenance Services. County shall maintain and support the CLEMIS Applications. The CLEMIS Fee includes the costs for support and maintenance services for the CLEMIS Applications and other services provided by the CLEMIS Division, unless otherwise indicated on Addendum A. When providing support and maintenance services for CLEMIS, County has the authority to prioritize its resources, including, but not limited to, the order in which calls for support or maintenance will be resolved and allocation of time of its employees, agents, subcontractors, and equipment.
Support and Maintenance Services. In consideration of the Client’s payment of the applicable fees related to the Client selected Support Plan(s), Service Provider agrees to provide Support and Maintenance for the duration of the Term, and solely for the Software and/or Supported Hardware.
Support and Maintenance Services. 8.1 Bynder’s Service Level Agreement applies to this Agreement by reference. The Service Level Agreement contains the levels of availability and support for the Product and is available at xxx.xxxxxx.xxx/xx/xxxxx/xxxxxxx-xxxxx-xxxxxxxxx/. During the applicable Term, and subject at all times to payment of the Subscription Fee, Bynder shall provide support and maintenance services for the Product in accordance with the requirements set out in the Service Level Agreement.
8.2 Customer agrees that Bynder may collect and use technical information gathered as part of the support and maintenance services for the Product. Technical information includes User’s operating system and browser, as well as statistics, such as terms most searched, date and time of last login, number of downloads, number of uploads, and number of views. Bynder may use this information solely to improve the Product and will not disclose this information in a form that identifies Customer or User(s).
