Common use of Billing, Credits, and Refunds Clause in Contracts

Billing, Credits, and Refunds. a. In addition to other options for payment of a customer’s service bill, a Cable Operator shall make available a telephone payment option where a customer without account irregularities can enter payment information through an automated system, without the necessity of speaking to a CSR. b. A Cable Operator shall allow at least thirty (30) days from the beginning date of the applicable service period for payment of a customer's service bill for that period. If a customer's service bill is not paid within that period of time the Cable Operator may apply an administrative fee to the customer's account. The administrative fee must reflect the average costs incurred by the Cable Operator in attempting to collect the past due payment in accordance with applicable law. If the customer's service bill is not paid within forty-five (45) days of the beginning date of the applicable service period, the Cable Operator may perform a "soft" disconnect of the customer's service. If a customer's service bill is not paid within fifty-two (52) days of the beginning date of the applicable service period, the Cable Operator may disconnect the customer's service, provided it has provided two (2) weeks notice to the customer that such disconnection may result. c. The Cable Operator shall issue a credit or refund to a customer within 30 days after determining the customer's entitlement to a credit or refund. d. Whenever the Cable Operator offers any promotional or specially priced service(s) its promotional materials shall clearly identify and explain the specific terms of the promotion, including but not limited to manner in which any payment credit will be applied.

Billing, Credits, and Refunds. a. In addition to other options for payment of a customerCustomer’s service billxxxx, a Cable Operator shall make available a telephone or online payment option where a customer Customer without account irregularities can enter payment information through an automated system, system without the necessity of speaking to a CSR. b. A Cable Operator shall allow at least thirty (30) days from the beginning date of the applicable service period for payment of a customerCustomer's service bill xxxx for that period. If a customerCustomer's service bill xxxx is not paid within that period of time the Cable Operator may apply an administrative fee to the customerCustomer's account. The administrative fee must reflect the average costs incurred by the Cable Operator in attempting to collect the past due payment in accordance with applicable lawApplicable Law. If the customerCustomer's service bill xxxx is not paid within forty-five (45) days of the beginning date of the applicable service period, the Cable Operator may perform a "soft" disconnect of the customerCustomer's service. If a customerCustomer's service bill xxxx is not paid within fifty-two (52) days of the beginning date of the applicable service period, the Cable Operator may disconnect the customerCustomer's service, provided it has provided two (2) weeks weeks' notice to the customer Customer that such disconnection may result. c. The Cable Operator shall issue a credit or refund to a customer Customer within 30 days after determining the customerCustomer's entitlement to a credit or refund. d. Whenever the Cable Operator offers any promotional or specially priced service(s) its promotional materials shall clearly identify and explain the specific terms of the promotion, including but not limited to manner in which any payment credit will be applied.

Billing, Credits, and Refunds. a. In addition to other options for payment of a customer’s service billxxxx, a Cable Operator shall make available a telephone payment option where a customer without account irregularities can enter payment information through an automated system, without the necessity of speaking to a CSR. b. A Cable Operator shall allow at least thirty (30) days from the beginning date of the applicable service period for payment of a customer's service bill xxxx for that period. If a customer's service bill xxxx is not paid within that period of time the Cable Operator may apply an administrative fee to the customer's account. The administrative fee must reflect the average costs incurred by the Cable Operator in attempting to collect the past due payment in accordance with applicable law. If the customer's service bill xxxx is not paid within forty-five (45) days of the beginning date of the applicable service period, the Cable Operator may perform a "soft" disconnect of the customer's service. If a customer's service bill xxxx is not paid within fifty-two (52) days of the beginning date of the applicable service period, the Cable Operator may disconnect the customer's service, provided it has provided two (2) weeks notice to the customer that such disconnection may result. c. The Cable Operator shall issue a credit or refund to a customer within 30 days after determining the customer's entitlement to a credit or refund. d. Whenever the Cable Operator offers any promotional or specially priced service(s) its promotional materials shall clearly identify and explain the specific terms of the promotion, including but not limited to manner in which any payment credit will be applied.

Billing, Credits, and Refunds. a. In addition to other options for payment of a customerCustomer’s service billxxxx, a Cable Operator shall make available a telephone payment option where a customer Customer without account irregularities can enter payment information through an automated system, system without the necessity of speaking to a CSR. b. A Cable Operator shall allow at least thirty (30) days from the beginning date of the applicable service period for payment of a customerCustomer's service bill xxxx for that period. If a customerCustomer's service bill xxxx is not paid within that period of time the Cable Operator may apply an administrative fee to the customerCustomer's account. The administrative fee must reflect the average costs incurred by the Cable Operator in attempting to collect the past due payment in accordance with applicable lawApplicable Law. If the customerCustomer's service bill xxxx is not paid within forty-five (45) days of the beginning date of the applicable service period, the Cable Operator may perform a "soft" disconnect of the customerCustomer's service. If a customerCustomer's service bill xxxx is not paid within fifty-two (52) days of the beginning date of the applicable service period, the Cable Operator may disconnect the customerCustomer's service, provided it has provided two (2) weeks weeks' notice to the customer Customer that such disconnection may result. c. The Cable Operator shall issue a credit or refund to a customer Customer within 30 days after determining the customerCustomer's entitlement to a credit or refund. d. Whenever the Cable Operator offers any promotional or specially priced service(s) its promotional materials shall clearly identify and explain the specific terms of the promotion, including but not limited to manner in which any payment credit will be applied.