Customer Service. A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.
Customer Service. A Subscriber who has a question about Services, providers, benefits, how to use this plan, or con- cerns regarding the quality of care or access to care that he has experienced, may call Blue Shield’s Customer Service Department at the tel- ephone number indicated on your Identification Card. The hearing impaired may contact Blue Shield’s Customer Service Department through Blue Shield’s toll-free TTY number, 711. Customer Service can answer many questions over the telephone. Note: Blue Shield has established a procedure for our Subscribers to request an expedited decision. The Subscriber, physician, or representative of the Subscriber may request an expedited decision when the routine decision making process might seriously jeopardize the life or health of a Sub- xxxxxxx, or when the Subscriber is experiencing severe pain. Blue Shield shall make a decision and notify the Subscriber and physician within 72 hours following the receipt of the request. An ex- pedited decision may involve admissions, contin- ued stay or other healthcare Services. If you would like additional information regarding the expedited decision process, or if you believe your particular situation qualifies for an expedited de- cision, please contact our Customer Service De- partment. Blue Shield may refer inquiries or grievances to a local medical society, hospital utilization review committee, peer review committee of the Califor- nia Medical Association or a medical specialty society, or other appropriate peer review commit- tee for an opinion to assist in the resolution of these matters. The Subscriber, a designated representative, or a provider on behalf of the Subscriber, may contact the Customer Service Department by telephone, letter, or online to request a review of an initial determination concerning a claim or Service. Sub- scribers may contact Blue Shield at the telephone number noted in this Agreement. If the telephone inquiry to Customer Service does not resolve the question or issue to the Subscriber's satisfaction, the Subscriber may request a grievance at that time, which the Customer Service Representative will initiate on the Subscriber's behalf. The Subscriber, a designated representative, or a provider on behalf of the Subscriber, may also ini- tiate a grievance by submitting a letter or a com- pleted "Grievance Form". The Subscriber may request this Form from Customer Service. The completed form should be submitted to Customer Service Appeals and Grievance, P. O. X...
Customer Service. Should You have any questions concerning this License Agreement, or if You desire to contact Symantec for any reason, please write to: (i) Symantec Enterprise Customer Care, 000 Xxxxxxxxxxxxx Xxx, Xxxxxxxxxxx, Xxxxxx 00000, U.S.A., (ii) Symantec Enterprise Customer Care Center, XX XXX 0000, Xxxxxx 00, Xxxxxxx, or (iii) Symantec Enterprise Customer Care, 0 Xxxxxx Xxx, North Ryde, NSW 2113, Australia.
Customer Service. If at any time You require any clarification or assistance, You may contact Our offices at the address specified in the Policy Schedule/ Certificate of Insurance, during normal business hours or contact Our call centre.
Customer Service. For customer service or additional information regarding your Account, please contact Synapse by:
Customer Service. 11.1 The T&D, and not the Provider, shall be responsible for all aspects of customer service related to Standard Offer Service; provided, however, that Provider shall be responsible for customer inquiries related to information disclosure labels related to Provider’s Share of Standard Offer Service.
Customer Service. (a) The Licensee shall provide and maintain a toll-free 24-hour answering line which Subscribers may call without incurring added message units or toll charges so that prompt maintenance and service is available. At the time of initial subscription the Licensee shall give each new subscribing household a notice of billing practices and dispute procedures, which notice shall include the Licensee's telephone number.
Customer Service. Employees will attend to customers promptly and in a friendly and courteous manner.
Customer Service. For more information about the pediatric dental services and Benefits, please visit xxx.xxxxxxxxxxxxxx.xxx, or call Delta Dental’s Customer Service Center. A Customer Service representative can answer questions you may have about obtaining dental care, help you locate a Dental Provider, explain Benefits, check the status of a claim and assist you in filing a claim. You can access the automated information line at 800-521-2651 to obtain information about your eligibility, Benefits or claim status or to speak to a dental Customer Service representative for assistance.
Customer Service. Initial Contact - Initial voice-to-voice contact with the Insured or their Representative is to be made within one (1) calendar day of the receipt of the assignment or reassignment by the Adjuster. For commercial losses, the requirement for contact upon reassignment is two (2) calendar days. In the event of a catastrophic claim, initial voice-to-voice contact is to be made within three (3) calendar days of receipt of the assignment. • If the adjuster fails in their initial attempt to contact the Insured or their Representative, they should continue to make every reasonable effort to make contact in a timely manner including, but not limited to the following: o If unable to make initial contact with the Insured or their Representative within the designated time, send a ClaimCenter e-mail or Contact letter within three (3) calendar days o Document continued and multiple phone call attempts o Leave telephone messages (Voice-to-voice is required for first contact. Text or voice mail messages are not a substitute, and backdating of the first contact is not permitted) o Contact the Insured's agent of record for other potential contact information o If a foreclosure claim was reported by the mortgagee or mortgagee’s representative, initial contact can be made by email and documented in the file • During the initial contact, the Adjuster should: o Determine if any loss information has changed since the original report by verifying the detailed facts, including date and time of loss o Confirm the identity of lienholders, additional Insureds, witnesses, 3rd parties, Attorney or Public Adjuster representation o Review the loss severity as compared to the FNOL o Explain the claims handling process and anticipated timelines o Provide Insured or their Representative with their assigned claim number and the Adjuster’s contact information o Review with the Insured or their Representative all possible coverages, limits, exclusions and deductibles that may apply to the loss o Discuss the Insured’s post-loss duties, obligations and efforts to protect the risk from further damage, for example, tarp and board-up, debris removal and emergency services (mitigation / remediation) o Advise the Insured or Representative to protect any evidence chain of custody o Discuss and consider Additional Living Expenses (ALE) and / or advance claim payments as appropriate, reasonable and necessary o Attempt to schedule an on-site damage inspection of the risk with the insured(s) present Inspe...
