Common use of Billing Options Clause in Contracts

Billing Options. The Supplier shall, in accordance with the Customer Contract, provide each Contracted Customer with the option of requiring invoices in one or more of the following formats: hard copy; consolidated billing or other means of making a single payment for all an individual Customer’s Sites with itemised information; electronic billing; web portal; EDI; and/or any other format agreed by the Supplier with the Contracted Customer from time to time. The Supplier shall, if requested by a Contracted Customer, issue an invoice to more than one location. The Supplier shall use all reasonable endeavours to ensure that: Contracted Customers who elect to receive hard copy invoices receive such invoices by the [tenth (10th)] Working Day of the Month following the Supply Month; Contracted Customers who elect to receive electronic invoices (EDI or e-billing) receive such invoices by the [ninth (9th)] Working Day of the Month following the Supply Month; and Contracted Customers who receive invoices in another, agreed format pursuant to Paragraph 8.1.6, receive invoices within the timescale agreed between the Supplier and the relevant Contracted Customers. Any failure to deliver an invoice in accordance with the timescales set out in Paragraph 8.3 (including due to an invoice being a Fail, as defined below in this Paragraph 8) shall extend the payment terms referred to in the calculation of the Administration Fee by the same number of days. If requested by the Authority or a Contracted Customer the Supplier shall provide to the Authority or Contracted Customer (as applicable) a complete EDI version of a Contracted Customer’s invoice. Subject to Paragraph 8.7, the Supplier shall invoice each Contracted Customer on a Supply Point basis. If a Contracted Customer elects to receive consolidated invoices, and such option is available under the relevant Customer Contract, the Supplier shall provide invoices on an aggregate Supply Point basis until otherwise notified by the Contracted Customer. The Supplier shall seek to validate each invoice before sending it to a Contracted Customer and, as a result of such validation process, shall determine whether such invoice is legitimate and accurate (“Pass”) or is not legitimate and accurate (“Fail”). The Supplier shall send invoices to Contracted Customers only where they are Passes. The process of validation referred to in this Paragraph 8.8 shall include a comparison to the previous invoice totals. Should any invoice exceed [ Note: to be populated following award ] of the Monthly billed average (the average of invoice values over last twelve (12) Months on a like for like basis), the Supplier shall review that invoice to ensure legitimacy and accuracy taking into account factors such as: seasonal variance; price changes; any differences between a Meter read and a previously assumed level of consumption; and number of days consumption. If an invoice is a Pass the Supplier may issue it to the Contracted Customer in accordance with the relevant Customer Contract and this Framework Agreement. The Supplier shall contact the Contracted Customer within three (3) Working Days of the standard billing date to discuss any invoice which is a Fail, and the timing of any re-issued invoice. Any Customers which have not been invoiced because an invoice is a Fail shall be billed manually during the Month following the Month of consumption, if a Contracted Customer requires it. The Supplier shall adopt procedures to support manual billing should it be required by a Contracted Customer. If an invoice is a Fail, the Supplier shall recalculate the invoice and issue the recalculated invoice to the Contracted Customer as soon as reasonably possible during the Month following the Month of consumption. The Supplier shall, if requested by a Contracted Customer in accordance with a Customer Contract, issue invoices to more than one location. If requested by a Contracted Customer in accordance with a Customer Contract the Supplier shall provide to the Authority or Customer (as applicable) a complete EDI version of a Customer's invoice each Month.

Billing Options. The Supplier shall, in accordance with the Customer Contract, provide each Contracted Customer with the option of requiring invoices in one or more of the following formats: hard copy; consolidated billing or other means of making a single payment for all an individual Customer’s Sites with itemised information; electronic billing; web portal; EDI; and/or any other format agreed by the Supplier with the Contracted Customer from time to time. The Supplier shall, if requested by a Contracted Customer, issue an invoice to more than one location. The Supplier shall use all reasonable endeavours to ensure that: Contracted Customers who elect to receive hard copy invoices receive such invoices by the [tenth (10th)] Working Day of the Month following the Supply Month; Contracted Customers who elect to receive electronic invoices (EDI or e-billing) receive such invoices by the [ninth (9th)] Working Day of the Month following the Supply Month; and Contracted Customers who receive invoices in another, agreed format pursuant to Paragraph 8.1.6, receive invoices within the timescale agreed between the Supplier and the relevant Contracted Customers. [ Note: dates to be populated following contract award.] Any failure to deliver an invoice in accordance with the timescales set out in Paragraph 8.3 (including due to an invoice being a Fail, as defined below in this Paragraph 8) shall extend the payment terms referred to in the calculation of the Administration Fee by the same number of days. If requested by the Authority or a Contracted Customer the Supplier shall provide to the Authority or Contracted Customer (as applicable) a complete EDI version of a Contracted Customer’s invoice. Subject to Paragraph 8.7, the Supplier shall invoice each Contracted Customer on a Supply Point basis. If a Contracted Customer elects to receive consolidated invoices, and such option is available under the relevant Customer Contract, the Supplier shall provide invoices on an aggregate Supply Point basis until otherwise notified by the Contracted Customer. The Supplier shall seek to validate each invoice before sending it to a Contracted Customer and, as a result of such validation process, shall determine whether such invoice is legitimate and accurate (a “Pass”) or is not legitimate and accurate (a “Fail”). The Supplier shall send invoices to Contracted Customers only where they are Passes. The process of validation referred to in this Paragraph 8.8 shall include a comparison to the previous invoice totals. Should any invoice exceed [ Note: to be populated following award ] of the Monthly billed average (the average of invoice values over last twelve (12) Months on a like for like basis), the Supplier shall review that invoice to ensure legitimacy and accuracy taking into account factors such as: seasonal variance; price changes; any differences between a Meter read and a previously assumed level of consumption; and number of days consumption. If an invoice is a Pass the Supplier may issue it to the Contracted Customer in accordance with the relevant Customer Contract and this Framework Agreement. The Supplier shall contact the Contracted Customer within three (3) Working Days of the standard billing date to discuss any invoice which is a Fail, and the timing of any re-issued invoice. Any Customers which have not been invoiced because an invoice is a Fail shall be billed manually during the Month following the Month of consumption, if a Contracted Customer requires it. The Supplier shall adopt procedures to support manual billing should it be required by a Contracted Customer. If an invoice is a Fail, the Supplier shall recalculate the invoice and issue the recalculated invoice to the Contracted Customer as soon as reasonably possible during the Month following the Month of consumption. The Supplier shall, if requested by a Contracted Customer in accordance with a Customer Contract, issue invoices to more than one location. If requested by a Contracted Customer in accordance with a Customer Contract the Supplier shall provide to the Authority or Customer (as applicable) a complete EDI version of a Customer's invoice each Month.

Billing Options. The Supplier shall, in accordance with the Customer Contract, provide each Contracted Customer with the option of requiring invoices in one or more of the following formats: hard copy; consolidated billing or other means of making a single payment for all an individual Customer’s Sites with itemised information; electronic billing; web portal; EDI; and/or any other format agreed by the Supplier with the Contracted Customer from time to time. The Supplier shall, if requested by a Contracted Customer, issue an invoice to more than one location. The Supplier shall use all reasonable endeavours to ensure that: Contracted Customers who elect to receive hard copy invoices receive such invoices by the [tenth (10th)] Working Day of the Month following the Supply Month; Contracted Customers who elect to receive electronic invoices (EDI or e-billing) receive such invoices by the [ninth (9th)] Working Day of the Month following the Supply Month; and Contracted Customers who receive invoices in another, agreed format pursuant to Paragraph 8.1.6, receive invoices within the timescale agreed between the Supplier and the relevant Contracted Customers. [ Note: dates to be populated following contract award.] Any failure to deliver an invoice in accordance with the timescales set out in at Paragraph 8.3 (including due to an invoice being a Fail, as defined below in this Paragraph 8) shall extend the payment terms referred to in the calculation of the Administration Fee by the same number of days. If requested by the Authority or a Contracted Customer the Supplier shall provide to the Authority or Contracted Customer (as applicable) a complete EDI version of a Contracted Customer’s invoice. Subject to Paragraph 8.7, the Supplier shall invoice each Contracted Customer on a Supply Point basis. If a Contracted Customer elects to receive consolidated invoices, and such option is available under the relevant Customer Contract, the Supplier shall provide invoices on an aggregate Supply Point basis until otherwise notified by the Contracted Customer. The Supplier shall seek to validate each invoice before sending it to a Contracted Customer and, as a result of such validation process, shall determine whether such invoice is legitimate and accurate (a “Pass”) or is not legitimate and accurate (a “Fail”). The Supplier shall send invoices to Contracted Customers only where they are Passes. The process of validation referred to in this Paragraph 8.8 shall include a comparison to the previous invoice totals. Should any invoice exceed [ Note: to be populated following award ] of the Monthly billed average (the average of invoice values over last twelve (12) Months on a like for like basis), the Supplier shall review that invoice to ensure legitimacy and accuracy taking into account factors such as: seasonal variance; price changes; any differences between a Meter read and a previously assumed level of consumption; and number of days consumption. If an invoice is a Pass the Supplier may issue it to the Contracted Customer in accordance with the relevant Customer Contract and this Framework Agreement. The Supplier shall contact the Contracted Customer within three (3) Working Days of the standard billing date to discuss any invoice which is a Fail, and the timing of any re-issued invoice. Any Customers which have not been invoiced because an invoice is a Fail shall be billed manually during the Month following the Month of consumption, if a Contracted Customer requires it. The Supplier shall adopt procedures to support manual billing should it be required by a Contracted Customer. If an invoice is a Fail, the Supplier shall recalculate the invoice and issue the recalculated invoice to the Contracted Customer as soon as reasonably possible during the Month following the Month of consumption. The Supplier shall, if requested by a Contracted Customer in accordance with a Customer Contract, issue invoices to more than one location. If requested by a Contracted Customer in accordance with a Customer Contract the Supplier shall provide to the Authority or Customer (as applicable) a complete EDI version of a Customer's invoice each Month.