BUG FIXING AND REMOTE DIAGNOSTICS. Contractor shall use commercially reasonable efforts to provide work-around solutions or patches to reported software problems. With an Eligible User’s prior written authorization, Contractor may perform remote diagnostics to work on reported problems, subject to Contractor’s obligation of this Contract. In the event that an Eligible User declines remote diagnostics, Contractor and the Eligible User may agree to on-site technical support, subject to the terms of this Contract.
Appears in 8 contracts
Samples: Master Services Agreement, Master Agreement, Cooperative Contract
BUG FIXING AND REMOTE DIAGNOSTICS. Contractor shall use commercially reasonable efforts to provide work-around solutions or patches to reported software problems. With an the Eligible User’s prior written authorization, Contractor may perform remote diagnostics to work on reported problems, subject to Contractor’s obligation of this Contract. In If the event that an Eligible User declines remote diagnostics, Contractor and the Eligible User may agree to on-site technical support, subject to the terms of this the Contract.
Appears in 6 contracts
Samples: purchasing.utah.gov, purchasing.utah.gov, purchasing.utah.gov
BUG FIXING AND REMOTE DIAGNOSTICS. Contractor shall use commercially reasonable efforts to provide work-around solutions or patches to reported software problems. With an Eligible User’s prior written authorization, Contractor may perform remote diagnostics to work on reported problems, subject to Contractor’s obligation of this Contract. In the event that an Eligible User declines remote diagnostics, Contractor and the Eligible User may agree to on-on- site technical support, subject to the terms of this Contract.
Appears in 2 contracts
Samples: Master Agreement, Master Agreement
