BUG FIXING AND REMOTE DIAGNOSTICS. Contractor shall use commercially reasonable efforts to provide work-around solutions or patches to reported software problems. With DTS’s prior written authorization, Contractor may perform remote diagnostics to work on reported problems, subject to Contractor’s obligation of this Contract. In the event that DTS declines remote diagnostics, Contractor and DTS may agree to on-site technical support, subject to the terms of this Contract.
Appears in 9 contracts
Samples: Workforce Services, purchasing.utah.gov, purchasing.utah.gov
BUG FIXING AND REMOTE DIAGNOSTICS. Contractor shall use commercially reasonable efforts to provide work-around solutions or patches to reported software problems. With DTS’s prior written authorizationIf software is on premises, Contractor may perform remote diagnostics to work on reported problems, subject to Contractorproblems with DTS’s obligation of this Contractprior written authorization. In the event that If DTS declines remote diagnostics, Contractor and DTS may agree to on-site technical support, subject to the terms of this the Contract.
Appears in 1 contract
Samples: State of Utah Contract
