Business Impact. Customer is required to give a full disclosure of the impact of a reported Incident on Customer’s production environment at the time of the initial report of the Incident. This information directly impacts the initial priority ranking given by the Company to the Incident and helps Company personnel to better allocate support resources.
Appears in 4 contracts
Samples: Software Support Agreement, Software Support Agreement, Software Support Agreement
Business Impact. Customer is required to give a full disclosure of the impact of a reported Incident on Customer’s production environment Customer at the time of the initial report of the Incident. This information directly impacts the initial priority ranking given by the Company Bottomline to the Incident and helps Company Bottomline personnel to better allocate support resources.
Appears in 2 contracts
Samples: Services Support Agreement, Services Support Agreement
Business Impact. Customer is required to give a full disclosure of the impact of a reported Incident on Customer’s production environment at the time of the initial report of the Incident. This information directly impacts the initial priority ranking given by the Company Bottomline to the Incident and helps Company Bottomline personnel to better allocate support resources.
Appears in 1 contract
Samples: Software Support Agreement
Business Impact. Customer is required to give a full disclosure of the impact of a reported Incident on Customer’s production environment at the t he time of the initial report of the Incident. This information directly impacts the initial ini tial priority ranking given by the Company to the Incident and helps Company personnel to better allocate support resources.
Appears in 1 contract
Samples: Software Support Agreement