By Customer. Customer will, at its own expense, respond to questions and complaints from End Users or third parties relating to Customer's or End Users' use of the Services. Customer will use commercially reasonable efforts to resolve support issues before escalating them to Google.
Appears in 5 contracts
Samples: Google Apps for Education Agreement, G Suite for Education Agreement, G Suite for Education Agreement
By Customer. Customer will, at its own expense, respond to questions and complaints from End Users or third parties relating to Customer's Customers’ or End Users' ’ use of the Services. Customer will use commercially reasonable efforts to resolve support issues before escalating them to Google.
Appears in 2 contracts
Samples: Google Apps for Education Agreement, Google Apps for Education Agreement
By Customer. Customer or Reseller will, at its own expense, respond to questions and complaints from End Users or third parties relating to Customer's or End Users' use of the Services. Customer or Reseller will use commercially reasonable efforts to resolve support issues before escalating them to Google.
Appears in 2 contracts
Samples: G Suite Reseller Agreement, Google Apps for Work via Reseller Agreement
By Customer. Customer will, at its own expense, respond to questions and complaints from End Users or third parties relating to Customer's ’s or End Users' ’ use of the ServicesSolution. Customer will use commercially reasonable efforts to resolve support issues before escalating them to Google.
Appears in 2 contracts
Samples: Chrome Os for Enterprise License Agreement, License Agreement
By Customer. Customer will, at its own expense, respond to questions and complaints from End Users or third parties relating to Customer's ’s or End Users' ’ use of the Services. Customer will use commercially reasonable efforts to resolve support issues before escalating them to Google.
Appears in 2 contracts
Samples: Google Apps for Education Agreement, Google Apps for Education Agreement
By Customer. Customer will, at its own expense, respond to questions and complaints from End Users or third parties relating to Customer's ’s or End Users' ’ use of the ServicesService. Customer will use commercially reasonable efforts to resolve support issues before escalating them brought to its attention on its own, without escalation to Google.
Appears in 1 contract