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Common use of By Google Clause in Contracts

By Google. If Customer cannot resolve a support issue consistent with the above, then Customer may escalate the issue to Google in accordance with the TSS Guidelines. Google will provide TSS to Customer in accordance with the TSS Guidelines.

Appears in 9 contracts

Samples: Google Apps for Education Agreement, G Suite for Education Agreement, G Suite for Education Agreement

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By Google. If Customer cannot resolve a support issue consistent with the above, then Customer may escalate the issue to Google in accordance with the TSS Guidelines. Subject to Customer’s payment of the Fees and Section 1.5 (Supported Chrome OS Hardware) above, Google will provide TSS to Customer in accordance with the TSS Guidelines. 5.3 Changes to TSS Guidelines.

Appears in 1 contract

Samples: Chrome Os for Enterprise License Agreement

By Google. If Customer cannot resolve a support issue consistent with the above, then Customer may escalate the issue to Google in accordance with the TSS Guidelines. Google will provide TSS to Customer in accordance with the TSS Guidelines. If Google ships a replacement Hardware device to Customer in connection with providing TSS, Customer agrees to return any replaced Hardware pursuant to the TSS Guidelines.

Appears in 1 contract

Samples: License Agreement

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By Google. If Customer cannot resolve a support issue consistent with the aboveissue, then Customer Customer’s Administrators may escalate the issue to Google in accordance with the applicable TSS Guidelines. Google will provide TSS to Customer respond in accordance with the applicable TSS Guidelines.

Appears in 1 contract

Samples: Google Apps Education Edition Agreement

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