C ustomer Service Collaboration Sample Clauses

C ustomer Service Collaboration. The Union and Employer recognize that the commitment of UWMC- Northwest and its employees to customer service is fundamental to both the hospital’s status in the local community and its long term financial stability. Customer satisfaction is only made possible through the commitment of every employee. Within thirty (30) days after signing this Agreement, the Labor-Management Committee will meet to collaboratively assess how best to further this mission. The members of the Labor-Management Committee will be asked to come up with suggested improvements in the processes utilized by unit employees, focusing on ways to improve customer service. Employees participating receive paid release time from their work duties.