Calendar Month. For the purpose of this SLA a Calendar Month is based on 60 Minutes/Hour, 24 Hours/Day, 30 Days/Month = 43,200 average monthly minutes. In no event shall any obligation for a service credit arise under this SLA until such time as the Services are fully installed and operational.
Appears in 5 contracts
Samples: Service Agreement, Service Level Agreement, Service Level Agreement
Calendar Month. For the purpose of this SLA a Calendar Month calendar month is based on 60 Minutes/Hour, 24 Hours/Day, 30 Days/Month = 43,200 average monthly minutes. In no event shall any obligation Service credits detailed below will not be combined for a given performance impacting event. For example, in the event of an outage, credit will not be awarded for service credit arise under this SLA until such time as availability, latency, packet loss and jitter. In the Services are fully installed and operationalevent of impact to multiple performance parameters, Windstream reserves the sole discretion to decide for which performance parameter to reward credit.
Appears in 4 contracts
Samples: Service Agreement, Service Level Agreement, Service Level Agreement
Calendar Month. For the purpose of this SLA a Calendar Month calendar month is based on a 60 MinutesMinute/Hour, 24 HoursHour/Day, 30 DaysDay/Month = 43,200 average monthly minutes. In no event shall any obligation for a service credit arise under this SLA until such time as the Services are fully installed and operational.
Appears in 2 contracts
