Common use of Call Abandonment Rate Clause in Contracts

Call Abandonment Rate. No more than three percent (3%) of calls abandoned, measured by the number of total calls that are not answered by customer service (caller hangs up before answer) divided by the number of total calls received. (See Section 260B.) Five thousand ($5,000) dollars for each percentage point for which the standard is not met in each quarter

Call Abandonment Rate. No more than three percent (3%) of calls abandoned, measured by the number of total calls that are not answered by customer service (caller hangs up before answer) divided by the number of total calls received. (See Section 260B.) Five thousand ($5,000) dollars for each percentage point for which the standard is not met in each quarterIII.H.3.

Call Abandonment Rate. No more Less than three percent (3%) of calls abandoned, measured by the number of total calls that are not answered by customer service (caller hangs up before answer) divided by the number of total calls received. (See Section 260B.) Five thousand ($5,000) dollars for each percentage point for which the standard is not met in each quarter)

Call Abandonment Rate. No more Less than three percent (3%) percent of calls abandoned, measured by the number of total calls that are not answered by customer service (caller hangs up before answer) divided by the number of total calls received. (See Section 260B.) 255C. Five thousand ($5,000) dollars for each percentage point for which the standard is not met in each quartermonth) Performance Standards Penalties

Call Abandonment Rate. No more Less than three a five percent (35%) of average for calls abandoned, abandoned in the QUARTER; measured by the number of total calls that are were not answered by customer service staff during operating hours (caller hangs up before answer) divided by the number of total calls received, excluding calls ended within 20 seconds. (See Section 260B.170 Customer Service, 5.) Five One thousand dollars ($5,0001,000) dollars for each percentage point (or fraction thereof) for which the standard is not met in each quarterQUARTER.

Call Abandonment Rate. No more Less than three a five percent (35%) of average for calls abandoned, abandoned in the QUARTER; measured by the number of total calls that are were not answered by customer service staff during operating hours (caller hangs up before answer) divided by the number of total calls received, excluding calls ended within twenty (20) seconds. (See Section 260B.175 Customer Service, 5.) Five One thousand dollars ($5,0001,000) dollars for each percentage point (or fraction thereof) for which the standard is not met in each quarterQUARTER.