Common use of Call Abandonment Rate Clause in Contracts

Call Abandonment Rate. Less than a five percent (5%) average for calls abandoned in the QUARTER; measured by the number of total calls that were not answered by customer service staff during operating hours (caller hangs up before answer) divided by the number of total calls received, excluding calls ended within 20 seconds. (See Section 170 Customer Service, 5.) One thousand dollars ($1,000) for each percentage point (or fraction thereof) for which the standard is not met in each QUARTER.

Call Abandonment Rate. Less No more than a five three percent (53%) average for of calls abandoned in the QUARTER; abandoned, measured by the number of total calls that were are not answered by customer service staff during operating hours (caller hangs up before answer) divided by the number of total calls received, excluding calls ended within 20 seconds. (See Section 170 Customer Service, 5.260B.) One Five thousand dollars ($1,0005,000) dollars for each percentage point (or fraction thereof) for which the standard is not met in each QUARTER.quarter

Call Abandonment Rate. Less than a five percent three (53%) average for percent of calls abandoned in the QUARTER; abandoned, measured by the number of total calls that were are not answered by customer service staff during operating hours (caller hangs up before answer) divided by the number of total calls received, excluding calls ended within 20 seconds. (See Section 170 Customer Service, 5.) One 255C. Five thousand dollars ($1,0005,000) dollars for each percentage point (or fraction thereof) for which the standard is not met in each QUARTER.month)

Call Abandonment Rate. Less No more than a five three percent (53%) average for of calls abandoned in the QUARTER; abandoned, measured by the number of total calls that were are not answered by customer service staff during operating hours (caller hangs up before answer) divided by the number of total calls received, excluding calls ended within 20 seconds. (See Section 170 Customer Service, 5III.H.3.) One thousand dollars ($1,000) for each percentage point (or fraction thereof) for which the standard is not met in each QUARTER.

Call Abandonment Rate. Less than a five percent (5%) average for calls abandoned in the QUARTER; measured by the number of total calls that were not answered by customer service staff during operating hours (caller hangs up before answer) divided by the number of total calls received, excluding calls ended within 20 twenty (20) seconds. (See Section 170 175 Customer Service, 5.) One thousand dollars ($1,000) for each percentage point (or fraction thereof) for which the standard is not met in each QUARTER.