Common use of Cancellations/Refunds Clause in Contracts

Cancellations/Refunds. If you cancel a session the £300 deposit is non-refundable and non-transferable. If you cancel a session once a final balance has been paid and it is less than 6 weeks before the session begins, Footsteps Limited will refund the final balance only if the slot is filled by another family on the reserve list. If we have received external charity funding for the session the final payment will be processed 6 weeks before the start of the session. If you cancel the session after the final payment has been processed this is then non-refundable and non-transferable unless we can fill the slot with another family on the reserve list. Cancelled sessions due to medical grounds will be subject to a full refund on receipt of a medical note, or the amount will transferred to another invoice if applicable.