CARDMEMBER SERVICE Sample Clauses
The CARDMEMBER SERVICE clause defines the scope and nature of services provided to individuals who hold a credit or debit card issued by the institution. Typically, this clause outlines the types of assistance available, such as customer support, dispute resolution, and account management, and may specify the channels through which cardmembers can access these services, like phone, online chat, or in-person visits. Its core practical function is to ensure cardmembers are aware of the support resources available to them, thereby enhancing customer satisfaction and providing clear guidance on how to resolve issues related to their card accounts.
CARDMEMBER SERVICE. For card account inquiries, lost or stolen cards or general information, call 24 hours a day:
CARDMEMBER SERVICE. Elan shall, at no cost to Correspondent, provide a toll-free telephone number, available 24 hours per day, seven days per week, for Cardmembers to contact Elan with questions regarding their Accounts. Correspondent will first refer Cardmembers to the Elan toll-free telephone number, but may assist Cardmembers with general Account questions using Online Account Services. Elan shall provide to Cardmembers the ability to send a secure email to the Cardmember Service Department should a Cardmember have questions regarding his or her Account.