Case Escalation Sample Clauses

Case Escalation. If Customer reasonably believes Snowflake Support is not performing in a professional manner, or is failing to provide timely responses in accordance with this Policy, Customer may escalate the Support Case using the support escalation process described at the Snowflake Lodge (“Case Escalation”). Any Support Case escalated by Customer will be directed to Snowflake’s management team for consideration.
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Case Escalation. Based upon the level of severity, LMI will provide a systematic case escalation management notification process to ensure proper attention and resources are mobilized to restore the Solution the back to the original specification and performance. SCHEDULE 8D Intel Support Compliance Intel acknowledges that LMI and our customers will routinely identify Solution defects varying in nature (i.e., software, hardware, networking, etc...) from time to time. For defects of critical and high priority, Intel agrees to cooperate with LMI and any such third parties related in order to assist an expeditious resolution compliant with SCHEDULE 4C. SCHEDULE 8E Service And Response Level
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Case Escalation. If Customer reasonably believes Immuta Support is not performing in a professional manner or is failing to provide timely responses in accordance with this Policy, the Customer may escalate the Support Case by filing a P1 support ticket indicating that escalation is requested, identifying the case for which escalation is requested, and providing information on the reason the Customer believes escalation is required. The new case shall be reviewed by Immuta management and a response will be provided. Should the case be escalated by Immuta management, Immuta will update the case indicating that escalation has been approved and will then resolve that case. Additional communications will be managed on the original, now escalated, case.
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Related to Case Escalation

  • Final Completion The full and final completion of all Work in accordance with the Contract Documents.

  • Acceptance Testing At the time of installation of a LIS trunk group, and at no additional charge, acceptance tests will be performed to ensure that the service is operational and meets the applicable technical parameters.

  • Substantial Completion “Substantial Completion” means the stage in the progress of the Work when the Work, or designated portions thereof, may still require minor modifications or adjustments but, in the Owner’s opinion, the Work has progressed to the point such that all parts of the Work under consideration are fully operational and usable for intended purposes, as evidenced by a Certificate of Substantial Completion approved by the Owner. If a Certificate of Occupancy is required by public authorities having jurisdiction over the Work, said certificate shall be issued before the Work or any portion thereof is considered substantially complete. When the Contractor considers that the Work, or a portion thereof which the Owner agrees to accept separately, is substantially complete, the Contractor shall notify Owner’s Designated Representative (sometimes referred to as the “ODR”) and request a determination as to whether the Work or designated portion thereof is substantially complete. If the ODR does not consider the Work substantially complete, the ODR will notify the Contractor giving reasons therefore. Failure on the Owner’s part to list a reason does not alter the responsibility of the Contractor to complete all Work in accordance with the terms of this Agreement. After satisfactorily completing items identified by Owner’s Designated Representative, the Contractor shall then submit another request for the ODR to determine Substantial Completion. If The ODR considers the Work substantially complete, The ODR will prepare and deliver a certificate of Substantial Completion which shall establish the date of Substantial Completion, shall include a punch list of items to be completed or corrected before final completion and final payment, shall establish the time within which the Contractor shall finish the punch list, and shall establish responsibilities of the Owner and the Contractor for security, maintenance, heat, utilities, damage to the Work, warranty and insurance. Failure to include an item on the punch list does not alter the responsibility of the Contractor to complete all Work in accordance with the terms and conditions of this Agreement. The certificate of Substantial Completion shall be signed by the Owner and the Contractor to evidence acceptance of the responsibilities assigned to them in such certificate. Substantial Completion (as defined in this agreement) for all stages of the Work shall be achieved on or before the following Substantial Completion date: DATE FOR SUBSTANTIAL COMPLETION: TBD Under no circumstances will the time for Substantial Completion exceed this date without a written amendment to this Agreement. THE TIMES SET FORTH IN THE CONSTRUCTION DOCUMENTS ARE AN ESSENTIAL ELEMENT OF THE AGREEMENT. TIME LIMITS STATED IN THE CONTRACT DOCUMENTS ARE OF THE ESSENCE OF THIS AGREEMENT.

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