Case Escalation. If Customer reasonably believes Snowflake Support is not performing in a professional manner, or is failing to provide timely responses in accordance with this Policy, Customer may escalate the Support Case using the support escalation process described at the Snowflake Lodge (“Case Escalation”). Any Support Case escalated by Customer will be directed to Snowflake’s management team for consideration.
Appears in 3 contracts
Samples: Master Agreement, Policy and Service Level Agreement, Policy and Service Level Agreement
Case Escalation. If Customer reasonably believes Snowflake Support is not performing in a professional manner, manner or is failing to provide timely responses in accordance with this Policy, Customer may escalate the Support Case using the support escalation process described at the Snowflake Lodge (“Case Escalation”). Any Support Case escalated by Customer will be directed to Snowflake’s management team for consideration.
Appears in 1 contract
Case Escalation. If Customer reasonably believes Snowflake Support is not performing in a professional manner, manner or is failing to provide timely responses in accordance with this Policy, Customer may escalate the Support Case using the support escalation process described at the Snowflake Lodge Community (“Case Escalation”). Any Support Case escalated by Customer will be directed to Snowflake’s management team for consideration.
Appears in 1 contract
Samples: Service Level Agreement
