Common use of Case Priority P1 and P2 Response and Resolution Clause in Contracts

Case Priority P1 and P2 Response and Resolution. Qubit shall confirm to Customer receipt of the request within the Request Response Time of such a request. If a Case Priority P1 or P2 request cannot be corrected within the Resolution Time after the Customer makes the initial request for support, Qubit will: (a) immediately escalate to more senior stakeholders within Qubit’s engineering or Customer Success team, as appropriate; (b) take and continue to take the actions which will most expeditiously resolve the request; and (c) provide regular reports to the Customer of the steps taken and to be taken to resolve the request, the progress to correct, and the estimated time of correction until the request is resolved.