Central Baggage Tracing Agent Clause Samples

Central Baggage Tracing Agent. Is employed by the Company to ensure that the WorldTracer Management/Tracing systems are used properly and to the fullest potential for each baggage claim, lost article report, bag or found article sent to Central Tracing, to process all Baggage Claim Declarations (for lost and/or pilfered baggage) and provide all related support to Baggage Claims offices including providing information about tracing results, claim status and the outcome of searches for evidence of fraudulent claims, to process mishandled/unclaimed baggage received at Central Tracing by processing all related data via the WorldTracer Baggage Management/ Tracing Systems including the physical inventory of baggage content, to handle dangerous goods as required, to use systems such as Historical PNR/Aeroplan Chip in attempts to find contact information related to owner of bags or found articles, to make inquiries by telephone, internet and mail to locations throughout the world in attempts to find rightful owner of bags or found articles, to make arrangements for the expediting and delivery of baggage or found articles throughout Air Canada's and other airlines systems, to liaise with and provide support to the airport tracing offices of both Air Canada and other airlines, to assist in the compiling of statistical baggage information and other studies as required, to provide job specific/departmental training/guidance as requested, to perform various activities such as preparing all unclaimed baggage or found articles for charities and/or sale, to prepare records and perform communication and other general Central Baggage Office duties, as required. a) Must possess abilities such as: - PC skills (e.g., Excel, Word, Databases) - Knowledge of the technical environment including WorldTracer - Analytical abilities - Ability to communicate effectively verbally and in writing b) Must have pleasant personality, ability to deal with the public using tact and good judgment, general good grooming. c) Bilingual (French and English) Level 3. d) Must satisfactorily pass the appropriate training course. e) Must satisfactorily pass a structured interview in accordance with Letter of Understanding No. 4. f) Be able to meet the physical requirements of lifting, moving, storing, shipping, etc. of baggage and other articles.