Change Management System Sample Clauses

Change Management System. Service Provider’s responsibilities include: 1. Develop and implement a standardized method and procedure for the efficient and effective handling of all Changes (an overall Change Management process), including the Change Advisory Boards (CAB) to manage Changes to the Services, subject to approval from DIR, in a way that minimizes risk exposure and maximizes availability of the Services. 2. Deploy tools and processes to automate the recording, assessing, scheduling, documenting, tracking, and reporting on Changes to the environment. 3. Integrate the Change Management System with Service Provider’s other Service Management processes and systems, including Incident Management, Problem Management, Asset/Inventory Management, Configuration Management, Release Management and IT Service Continuity Management. 3.1. Integrate Change Management tools to the CMS / CMDB. 4. Provide access to the Change Management System, including associated tools, to other Service Component Provider(s), DIR, DIR Customers, and authorized Third Party Vendors; which access shall include all appropriate and required licenses and/or interfaces. 5. Enable data exchange between the Change Management Systems and the change management systems of other Service Component Provider(s), DIR Customers and designated Third Party Vendors, as directed by DIR. 6. Limit access to the Change Management System and tools to the agreed levels (e.g. by DIR Customer) for the type of Authorized Users who require access to the systems. 7. Provide for logging all modifications to Change Records, to provide full tracking, audit trail and change control at the named-user level. 8. Provide Service Provider personnel, other Service Component Provider(s) personnel, DIR, DIR Customers and authorized Third Party Vendors with appropriate training in using the Change Management System, tools and processes. 9. Provide a standard RFC form that will be used to request Changes and that will remain in use throughout the life of the change until formal closure as called for by the Change Management Process, and that will include the following information at a minimum: 9.1. A unique identifier for the Change. 9.2. A description of the Change. 9.3. The purpose and justification for the Change (including information about the impact of not implementing the Change). 9.4. A list of Service(s), DIR Customer Applications, Authorized User(s), and Third Party Vendor(s) potentially affected by the Change. 9.5. A list of items to be c...
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Change Management System. Service Provider responsibilities include:
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Change Management System. The Change Management System is a Service Management System. The Contractor shall manage and operate the Change Management System across the EITS Environment, to include all Integrated Service Providers other vendors as designated by the Government. The Contractor shall develop and implement a standardized method and procedure for the efficient and effective handling of all Changes within the SMS, including the CABs ability to manage Changes. Contractor shall provide processes to utilize the SMS to automate the recording, assessing, scheduling, documenting, tracking, and reporting on Changes to the environment. The Contractor shall integrate the Change Management System to the IT Asset and Configuration Management System (and CMDB). The Contractor shall provide for the logging of all modifications to Change records in the SMS, to provide full tracking, audit trail, and change control at the named-user level. The Contractor shall provide processes and utilize the SMS to describe and effect the communication plans associated with Changes.
Sample 1

Related to Change Management System

  • Change Management BellSouth provides a collaborative process for change management of the electronic interfaces through the Change Control Process (CCP). Guidelines for this process are set forth in the CCP document as amended from time to time during this Agreement. The CCP document may be accessed via the Internet at xxxx://xxx.xxxxxxxxxxxxxxx.xxxxxxxxx.xxx.

  • Quality Management System Supplier hereby undertakes, warrants and confirms, and will ensue same for its subcontractors, to remain certified in accordance with ISO 9001 standard or equivalent. At any time during the term of this Agreement, the Supplier shall, if so instructed by ISR, provide evidence of such certifications. In any event, Supplier must notify ISR, in writing, in the event said certification is suspended and/or canceled and/or not continued.

  • PERFORMANCE MANAGEMENT SYSTEM 6.1 The Performance Plan (Annexure A) to this Agreement sets out – 6.1.1 The standards and procedures for evaluating the Employee’s performance; and 6.1.2 The intervals for the evaluation of the Employee’s performance. 6.2 Despite the establishment of agreed intervals for evaluation, the Employer may in addition review the Employee’s performance at any stage while the contract of employment remains in force; 6.3 Personal growth and development needs identified during any performance review discussion must be documented in a Personal Development Plan as well as the actions agreed to and implementation must take place within set time frames; 6.4 The Employee’s performance will be measured in terms of contributions to the goals and strategies set out in the Employer’s Integrated Development Plan (IDP) as described in 6.6 – 6.12 below; 6.5 The Employee will submit quarterly performance reports (SDBIP) and a comprehensive annual performance report at least one week prior to the performance assessment meetings to the Evaluation Panel Chairperson for distribution to the panel members for preparation purposes; 6.6 Assessment of the achievement of results as outlined in the performance plan: 6.6.1 Each KPI or group of KPIs shall be assessed according to the extent to which the specified standards or performance targets have been met and with due regard to ad-hoc tasks that had to be performed under the KPI, and the score of the employer will be given to and explained to the Employee during the assessment interview. 6.6.2 A rating on the five-point scale shall be provided for each KPI or group of KPIs which will then be multiplied by the weighting to calculate the final score; 6.6.3 The Employee will submit his self-evaluation to the Employer prior to the formal assessment; 6.6.4 In the instance where the employee could not perform due to reasons outside the control of the employer and employee, the KPI will not be considered during the evaluation. The employee should provide sufficient evidence in such instances; and 6.6.5 An overall score will be calculated based on the total of the individual scores calculated above.

  • STATEWIDE CONTRACT MANAGEMENT SYSTEM If the maximum amount payable to Contractor under this Contract is $100,000 or greater, either on the Effective Date or at any time thereafter, this section shall apply. Contractor agrees to be governed by and comply with the provisions of §§00-000-000, 00-000-000, 00-000-000, and 00- 000-000, C.R.S. regarding the monitoring of vendor performance and the reporting of contract information in the State’s contract management system (“Contract Management System” or “CMS”). Contractor’s performance shall be subject to evaluation and review in accordance with the terms and conditions of this Contract, Colorado statutes governing CMS, and State Fiscal Rules and State Controller policies.

  • Financial Management System Subrecipient shall establish and maintain a sound financial management system, based upon generally accepted accounting principles. Contractor’s system shall provide fiscal control and accounting procedures that will include the following: i. Information pertaining to tuition rates, payments, and educational assistance payments; and

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Project Management Plan 3.2.1 Developer is responsible for all quality assurance and quality control activities necessary to manage the Work, including the Utility Adjustment Work. Developer shall undertake all aspects of quality assurance and quality control for the Project and Work in accordance with the approved Project Management Plan, Good Industry Practice and applicable Law. 3.2.2 Developer shall develop the Project Management Plan and its component parts, plans and other documentation in accordance with the requirements set forth in Section 1.5.2.5

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity 1.1.02 Identify at least one individual to act as the program contact in the following areas: 1. Immunization Program Manager;

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Quality control system (i) The Contractor shall establish a quality control mechanism to ensure compliance with the provisions of this Agreement (the “Quality Assurance Plan” or “QAP”). (ii) The Contractor shall, within 30 (thirty) days of the Appointed Date, submit to the Authority’s Engineer its Quality Assurance Plan which shall include the following: (a) organisation, duties and responsibilities, procedures, inspections and documentation; (b) quality control mechanism including sampling and testing of Materials, test frequencies, standards, acceptance criteria, testing facilities, reporting, recording and interpretation of test results, approvals, check list for site activities, and proforma for testing and calibration in accordance with the Specifications for Road and Bridge Works issued by MORTH, relevant IRC specifications and Good Industry Practice; and (c) internal quality audit system. The Authority’s Engineer shall convey its approval to the Contractor within a period of 21 (twenty-one) days of receipt of the QAP stating the modifications, if any, required, and the Contractor shall incorporate those in the QAP to the extent required for conforming with the provisions of this Clause 11.2. (iii) The Contractor shall procure all documents, apparatus and instruments, fuel, consumables, water, electricity, labour, Materials, samples, and qualified personnel as are necessary for examining and testing the Project Assets and workmanship in accordance with the Quality Assurance Plan. (iv) The cost of testing of Construction, Materials and workmanship under this Article 11 shall be borne by the Contractor.

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