Common use of Chargeable Services Clause in Contracts

Chargeable Services. 7.1 A Change may be in the form of urgent repair work deemed as being within the scope of the Support contract in order to maintain the accepted operational status of the System. Alternatively a Change may be an enhancement for security, stability, scalability or functionality reasons that will not be covered within the scope of the Support Service Agreement unless undertaken at the discretion of LUC as a proactive measure. 7.2 Requests from Customers for Changes to their System not deemed as being implicit within the ongoing Support duties required under the scope of this Agreement will normally be chargeable as separate pieces of work. LUC will however assess each request on a request by request basis. If a request can be completed via remote support within a 15 minute period there will not normally be a charge, any work requiring longer involvement will be charged in billing periods of 15 minutes at the rate specified in the support agreement. 7.3 For separate pieces of work in the form of “consultancy” or “project work”, charges will be at the hourly rate as set out in the support agreement, unless a fixed price has been pre-agreed in the form of supporting quotes and proposals. The Customer will be required to confirm commencement of such work via sign off of a work sheet. 7.4 LUC will always endeavour to seek the Customer’s approval for chargeable Changes in advance, however, LUC retain the right to perform chargeable Changes that fall outside of the Agreement without prior sign off if deemed absolutely necessary for the continued operation of the Customer’s System. 7.5 LUC retain the right to revise the fees charged for on-going Support under the Agreement following the implementation of Changes. 7.6 Any Changes performed by LUC to the System will be Supported under the Agreement, once any warranty periods have expired, and pending agreement being reached on revised fees for ongoing Support (if applicable). 7.7 The Customer retains overall responsibility for their System. Any Changes made to the System by the Customer or a 3rd party instructed by the Customer, may be approved in principle prior to being implemented. However, such changes will only be covered by the Agreement once approved by LUC upon completion of the implementation. 7.8 For such Changes to be approved upon completion, LUC must receive appropriate details from the Customer in a timely fashion in order to assess the impact they will have on the System and if they may cause the need for additional Support. 7.9 If accepted, with or without an increase to the fees charged via the Agreement, the Changes will be noted in an Appendix of the Support Service Agreement. 7.10 If Support is required for an unapproved System Change or another System, LUC will endeavour to provide Support under the terms of the Agreement, however LUC retain the right to refuse Support or impose additional charges as necessary. 7.11 If the Customer’s System grows in numbers of workstations or Server Instances by 25% over any given period, LUC retain the right to instigate a System review. 7.12 The result of the System review may lead to the fees charged under the Agreement to be revised.

Chargeable Services. 7.1 A Change may be in the form of urgent repair work deemed as being within the scope of the Support contract in order to maintain the accepted operational status of the System. Alternatively a Change may be an enhancement for security, stability, scalability or functionality reasons that will not be covered within the scope of the Support Service Agreement unless undertaken at the discretion of LUC Telemat IT Support as a proactive measure. 7.2 Requests from Customers for Changes to their System not deemed as being implicit within the ongoing Support duties required under the scope of this Agreement will normally be chargeable as separate pieces of work. LUC Telemat IT Support will however assess each request on a request by request basis. If a request can be completed via remote support within a 15 minute 30minute period there will not normally be a charge, any work requiring longer involvement will be charged in billing periods of 15 30 minutes at the rate specified in the support agreement. 7.3 For separate pieces of work in the form of “consultancy” or “project work”, charges will be at the hourly rate as set out in the support agreement, unless a fixed price has been pre-agreed in the form of supporting quotes and proposals. The Customer will be required to confirm commencement of such work via sign off of a work sheet. 7.4 LUC Telemat IT Support will always endeavour to seek the Customer’s approval for chargeable Changes in advance, however, LUC Telemat IT Support retain the right to perform chargeable Changes that fall outside of the Agreement without prior sign off if deemed absolutely necessary for the continued operation of the Customer’s System. 7.5 LUC Telemat IT Support retain the right to revise the fees charged for on-on going Support under the Agreement following the implementation of Changes. 7.6 Any Changes performed by LUC Telemat IT Support to the System will be Supported under the Agreement, once any warranty periods have expired, and pending agreement being reached on revised fees for ongoing Support (if applicable). 7.7 The Customer retains overall responsibility for their System. Any Changes made to the System by the Customer or a 3rd party instructed by the Customer, may be approved in principle prior to being implemented. However, such changes will only be covered by the Agreement once approved by LUC Telemat IT Support upon completion of the implementation. 7.8 For such Changes to be approved upon completion, LUC Telemat IT Support must receive appropriate details from the Customer in a timely fashion in order to assess the impact they will have on the System and if they may cause the need for additional Support. 7.9 If accepted, with or without an increase to the fees charged via the Agreement, the Changes will be noted in an Appendix 1 of the Support Service Agreement. 7.10 If Support is required for an unapproved System Change or another System, LUC Telemat IT Support will endeavour to provide Support under the terms of the Agreement, however LUC Telemat IT Support retain the right to refuse Support or impose additional charges as necessary. 7.11 If the Customer’s System grows in numbers of workstations or Server Instances by 25% over any given period, LUC TELEMAT IT SUPPORT retain the right to instigate a System review. 7.12 The result of the System review may lead to the fees charged under the Agreement to be revised.

Chargeable Services. 7.1 A Change may be in the form of urgent repair work deemed as being within the scope of the Support contract in order to maintain the accepted operational status of the System. Alternatively a Change may be an enhancement for security, stability, scalability or functionality reasons that will not be covered within the scope of the Support Service Agreement unless undertaken at the discretion of LUC IT-C as a proactive measure. 7.2 Requests from Customers for Changes to their System not deemed as being implicit within the ongoing Support duties required under the scope of this Agreement will normally be chargeable as separate pieces of work. LUC IT-C will however assess each request on a request by request basis. If a request can be completed via remote support within a 15 minute 30minute period there will not normally be a charge, any work requiring longer involvement will be charged in billing periods of 15 30 minutes at the rate specified in the support agreement. 7.3 For separate pieces of work in the form of “consultancy” or “project work”, charges will be at the hourly rate as set out in the support agreement, unless a fixed price has been pre-agreed in the form of supporting quotes and proposals. The Customer will be required to confirm commencement of such work via sign off of a work sheet. 7.4 LUC IT-C will always endeavour to seek the Customer’s approval for chargeable Changes in advance, however, LUC IT-C retain the right to perform chargeable Changes that fall outside of the Agreement without prior sign off if deemed absolutely necessary for the continued operation of the Customer’s System. 7.5 LUC IT-C retain the right to revise the fees charged for on-on going Support under the Agreement following the implementation of Changes. 7.6 Any Changes performed by LUC IT-C to the System will be Supported under the Agreement, once any warranty periods have expired, and pending agreement being reached on revised fees for ongoing Support (if applicable). 7.7 The Customer retains overall responsibility for their System. Any Changes made to the System by the Customer or a 3rd party instructed by the Customer, may be approved in principle prior to being implemented. However, such changes will only be covered by the Agreement once approved by LUC IT-C upon completion of the implementation. 7.8 For such Changes to be approved upon completion, LUC IT-C must receive appropriate details from the Customer in a timely fashion in order to assess the impact they will have on the System and if they may cause the need for additional Support. 7.9 If accepted, with or without an increase to the fees charged via the Agreement, the Changes will be noted in an Appendix 1 of the Support Service Agreement. 7.10 If Support is required for an unapproved System Change or another System, LUC IT-C will endeavour to provide Support under the terms of the Agreement, however LUC IT-C retain the right to refuse Support or impose additional charges as necessary. 7.11 If the Customer’s System grows in numbers of workstations or Server Instances by 25% over any given period, LUC IT-C retain the right to instigate a System review. 7.12 The result of the System review may lead to the fees charged under the Agreement to be revised.

Chargeable Services. 7.1 A chargeable Change may be in the form of urgent repair work deemed as being within the scope of the Support contract in order to maintain the accepted operational status of the System. Alternatively a Change may be an enhancement for security, stability, scalability or functionality reasons that will not be covered within the scope of the Support Service Agreement unless undertaken at the discretion of LUC IT-C as a proactive measure. 7.2 Requests from Customers for Changes to their System not deemed as being implicit within the ongoing Support duties required under the scope of this Agreement will normally be chargeable as separate pieces of work. LUC IT-C will however assess each request on a request by request basis. If a request can be completed via remote support within a 15 minute 30minute period there will not normally be a charge, any work requiring longer involvement will be charged in billing periods of 15 30 minutes at the rate specified in the support agreement. 7.3 For separate pieces of work in the form of “consultancy” or “project work”, charges will be at the hourly rate as set out in the support agreement, unless a fixed price has been pre-agreed in the form of supporting quotes and proposals. The Customer will be required to confirm commencement of such work via sign off of a work sheet. 7.4 LUC IT-C will always endeavour to seek the Customer’s approval for chargeable Changes in advance, however, LUC IT-C retain the right to perform chargeable Changes that fall outside of the Agreement without prior sign off if deemed absolutely necessary for the continued operation of the Customer’s System. 7.5 LUC retain IT-C retains the right to revise the fees charged for on-going ongoing Support under the Agreement following the implementation of Changes. 7.6 Any Changes performed by LUC IT-C to the System will be Supported under the Agreement, once any warranty periods have expired, and pending agreement being reached on revised fees for ongoing Support (if applicable). 7.7 The Customer retains overall responsibility for their System. Any Changes made to the System by the Customer or a 3rd party instructed by the Customer, may be approved in principle prior to being implemented. However, such changes will only be covered by the Agreement once approved by LUC IT-C upon completion of the implementation. 7.8 For such Changes to be approved upon completion, LUC IT-C must receive appropriate details from the Customer in a timely fashion in order to assess the impact they will have on the System and if they may cause the need for additional Support. 7.9 If accepted, with or without an increase to the fees charged via the Agreement, the Changes will be noted in an Appendix 1 of the Support Service Agreement.Agreement if required by IT-C. 7.10 If Support is required for an unapproved System Change or another System, LUC IT-C will endeavour to provide Support under the terms of the Agreement, however LUC retain IT-C retains the right to refuse Support or impose additional charges as necessary. 7.11 If the Customer’s System grows in numbers of workstations or Server Instances by 25% over any given period, LUC IT-C retain the right to instigate a System review. 7.12 The result of the System review may lead to the fees charged under the Agreement to be revised.