Common use of Charges and Billing Clause in Contracts

Charges and Billing. (a) We will send you a Bill for your Charges on a regular basis, starting from on or about when you enter into an Agreement with us for the provision of the Services. You must pay the total amount on this Bill by the date specified on the Bill. You will pay the Charges no matter who incurs them or how they are incurred. We may charge for some Services in arrears depending on when charges come through from other Network Operators and providers. If you do not pay on the due date, you will be charged a late payment fee. You will also have to pay any reasonable expenses (including solicitor and own client costs) we incur in collecting any money that you owe to us or in exercising any of our other legal rights. If you receive Bills in paper format, we may charge you for this. (b) You must advise us when you change your address. (c) We will not be responsible if a Bill is not received by you for any reason. (d) If there is a mistake on your Bill, please let us know as soon as possible. You may only withhold payment of the disputed part of a Bill. If we agree there has been a mistake, we will correct it. Otherwise, you must pay your Bill by the due date without set-off or deduction. (e) We can use any credit balance or security deposit in any of your accounts or use any money we owe you to cover your outstanding Charges. We may charge a reasonable account administration fee in relation to accounts we regard as being dormant or for providing statements or for dealing with unused credit balances. Subject to those rights, we will refund any unused credit or security deposits at the end of this Agreement. We will hold any security deposit in a non-interest-bearing account. (f) At our discretion, if you terminate your Agreement prior to the expiry of the Term for any reason other than our default: • you will repay to us any credit we have given against your account, pro-rated to the length of the Term remaining; and • any credit remaining on the account will not be used to set off any Charges or early termination charges. (g) We can, at our discretion, impose credit limits for your use of the Services and we will try to notify you as soon as we impose such limits. You must observe any credit limits we set from time to time. We may restrict your use of the Services without further notice to you if you exceed the credit limits we have set. However, you will continue to be liable for all Charges incurred in excess of any credit limit in place. (h) We may impose a credit limit on your use of the Services without further notice to you. You will continue to be liable for all Charges incurred in excess of any credit limit in place. (i) Each call is charged at the rate which is applicable when the call commences. We will not be responsible for any loss you suffer as the result of an assumption that a particular number is on a particular network (for example that an 021 number is held by a Metrocom Ltd customer). (j) Data is charged at the rate which is applicable at the time that the data is used. (k) You are responsible for all Charges, and for all calls made and data used under your Account. (l) If you require us to provide you with technical support, or administration services (including, as applicable, call barring, call redirection), we may charge you for the costs we incur in carrying out these services. If you require prior notification of our current charges, please call Customer Services.

Charges and Billing. (a) We 10.1 You agree to pay us the Charges on time and in the way we have agreed with you. You will normally receive a bill every month, although we have the right to send you a Bill for your bill at any time. Please note these Charges on a regular basis, starting may change from on or about time to time. Charges include VAT. 10.2 You can choose any available payment method when you enter into an Agreement with us subscribe for the provision of the Service and you can change it at any time by contacting Customer Services. You must pay the total amount on this Bill by the date specified on the Bill. You will pay the Charges no matter who incurs them or how they are incurred. We may change the available methods of payment at any time. We will let you know in advance if this affects your chosen method of payment. 10.3 You agree that you are responsible for the Charges even if your chosen method of payment fails. 10.4 If you have chosen to pay by Direct Debit: 10.4.1 it is your responsibility to ensure that you have sufficient funds in your bank or building society to pay us; 10.4.2 you agree to allow us to alter your Direct Debit instruction (including the amount), subject to the terms of the Direct Debit Guarantee (which applies to all banks and building societies taking part in the Direct Debit scheme, and provides protection to you in respect of Direct Debit payments); and 10.4.3 you agree that we may use your Direct Debit instruction to charge you for some Services in arrears depending on when charges come through from other Network Operators and providers. any payment due to us under any agreement you have with us. 10.5 If you do not pay on the due dateby Direct Debit, you will may be charged a late payment fee. You will also have able to pay any reasonable expenses (including solicitor the Charges in smaller instalments by using a Post Office Telecoms Budget Card. Please call Customer Services or check our Website for more details and own client costs) the terms and conditions that apply to a Post Office Telecoms Budget Card. 10.6 You can normally only view your bills using our online billing service, but we incur in collecting any money that may need to send you owe to us or in exercising any paper bills free of our other legal rightscharge. If you don’t want to receive Bills in online bills, contact Customer Services to ask for paper format, we bills. We may charge you for paper bills (see our Price Lists). 10.7 Our online billing service allows you to check your account details and bills on a secure page using a unique user identification and password (Online Service). We will send you an email each time we issue a new bill. 10.8 We will send you emails and/or paper bills using the current e-mail or postal address that we hold for you. Please ensure that you notify us of any changes to this. (b) You must advise 10.9 We will send your bill in large print or Braille format if you ask us to when you change your address. (c) We will not be responsible if a Bill is not received by you subscribe for any reason. (d) If there is a mistake on your Billthe Service, please let us know as soon as possible. You may only withhold payment of the disputed part of a Bill. If we agree there has been a mistake, we will correct it. Otherwise, you must pay your Bill by the due date without set-off or deduction. (e) We can use any credit balance or security deposit in any of your accounts or use any money we owe you to cover your outstanding Charges. We may charge a reasonable account administration fee in relation to accounts we regard as being dormant or for providing statements or for dealing with unused credit balances. Subject to those rights, we will refund any unused credit or security deposits at the end of this Agreement. We will hold any security deposit in a non-interest-bearing account. (f) At our discretion, if you terminate your Agreement prior ask Customer Services to the expiry of the Term for do so at any reason other than our default: • you will repay to us any credit we have given against your account, pro-rated to the length of the Term remaining; and • any credit remaining on the account will not be used to set off any Charges or early termination chargestime. (g) We can, at our discretion, impose credit limits for your use of the Services and we will try to notify you as soon as we impose such limits. You must observe any credit limits we set from time to time. We may restrict your use of the Services without further notice to you if you exceed the credit limits we have set. However, you will continue to be liable for all Charges incurred in excess of any credit limit in place. (h) We may impose a credit limit on your use of the Services without further notice to you. You will continue to be liable for all Charges incurred in excess of any credit limit in place. (i) Each call is charged at the rate which is applicable when the call commences. We will not be responsible for any loss you suffer as the result of an assumption that a particular number is on a particular network (for example that an 021 number is held by a Metrocom Ltd customer). (j) Data is charged at the rate which is applicable at the time that the data is used. (k) You are responsible for all Charges, and for all calls made and data used under your Account. (l) If you require us to provide you with technical support, or administration services (including, as applicable, call barring, call redirection), we may charge you for the costs we incur in carrying out these services. If you require prior notification of our current charges, please call Customer Services.

Charges and Billing. (a) We will send you a Bill for your Charges on a regular basis, starting from on or about when you enter into an Agreement agreement with us for the provision of the Services. You must pay the total amount on this Bill by the date specified on the Bill. You will pay the Charges no matter who incurs them or how they are incurred. We may charge for some Services in arrears depending on when charges come through from other Network Operators and providers. If you do not pay on the due date, date you will be charged a late payment feefee in the amount published on our Website. You will also have to pay any reasonable expenses (including solicitor and own client costs) we incur in collecting any money that you owe to us or in exercising any of our other legal rights. If you receive Bills in paper format, we may charge you for this. (b) You must advise us when you change your address. (c) We will not be responsible if a Bill is not received by you for any reason. (d) If there is a mistake on your Bill, please let us know as soon as possible. You may only withhold payment of the disputed part of a Bill. If we agree there has been a mistake, we will correct it. Otherwise, you must pay your Bill by the due date without set-off or deduction. (e) We can use any credit balance or security deposit in any of your accounts or use any money we owe you to cover your outstanding Charges. We may charge a reasonable account administration fee in relation to accounts we regard as being dormant or for providing statements or for dealing with unused credit balances. Subject to those rights, we will refund any unused credit or security deposits at the end of this Agreement. We will hold any security deposit in a non-interest-interest bearing account. (f) At our discretion, if you terminate your Agreement prior to the expiry of the Term for any reason other than our default: • you will repay to us any credit we have given against your account, pro-rated to the length of the Term remaining; and • any credit remaining on the account will not be used to set off any Charges or early termination charges. (g) We can, at our discretion, impose credit limits for your use of the Services and we will try to notify you as soon as we impose such limits. You must observe any credit limits we set from time to time. We may restrict your use of the Services without further notice to you if you exceed the credit limits we have set. However, you will continue to be liable for all Charges incurred in excess of any credit limit in place. (h) We may impose a credit limit on your use of the Services without further notice to you. You will continue to be liable for all Charges incurred in excess of any credit limit in place. (i) Each call is charged at the rate which is applicable when the call commencesis commenced. We will not be responsible for any loss you suffer as the result of an assumption that a particular number is on a particular network (for example that an 021 number is held by a Metrocom Ltd One New Zealand customer). (j) Data is charged at the rate which is applicable at the time that the data is used. (k) You are responsible for all Charges, and for all calls made and data used under your Account. (l) If you require us to provide you with technical support, or administration services (including, as applicable, call barring, call redirection), we may charge you for the costs we incur in carrying out these services. If you require prior notification of our current charges, charges please call Customer Services.

Charges and Billing. (a) We will send you a Bill for your Charges on a regular basis, starting from on or about when you enter into an Agreement with us for the provision of the Services4.1. You must pay the total amount on this Bill us Charges for using our Facilities and Services as calculated in accordance with our Schedule of Charges notified by the date specified on the Bill. You will pay the Charges no matter who incurs them or how they are incurred. We may charge for some Services us in arrears depending on when charges come through from other Network Operators and providers. If you do not pay on the due date, you will be charged a late payment fee. You will also have to pay any reasonable expenses (including solicitor and own client costs) we incur in collecting any money that you owe to us or in exercising any of our other legal rights. If you receive Bills in paper format, we may charge you for this. (b) You must advise us when you change your address. (c) We will not be responsible if a Bill is not received by you for any reason. (d) If there is a mistake on your Bill, please let us know as soon as possible. You may only withhold payment of the disputed part of a Bill. If we agree there has been a mistake, we will correct it. Otherwise, you must pay your Bill by the due date without set-off or deduction. (e) We can use any credit balance or security deposit in any of your accounts or use any money we owe you to cover your outstanding Charges. We may charge a reasonable account administration fee in relation to accounts we regard as being dormant or for providing statements or for dealing with unused credit balances. Subject to those rights, we will refund any unused credit or security deposits at the end of this Agreement. We will hold any security deposit in a non-interest-bearing account. (f) At our discretion, if you terminate your Agreement prior to the expiry of the Term for any reason other than our default: • you will repay to us any credit we have given against your account, pro-rated to the length of the Term remaining; and • any credit remaining on the account will not be used to set off any Charges or early termination charges. (g) We can, at our discretion, impose credit limits for your use of the Services and we will try to notify you as soon as we impose such limits. You must observe any credit limits we set writing from time to time. We Subject to Applicable Law, we may restrict your use alter our Charges from time to time but in any event no more than once per year and upon giving at least ninety (90) days advance written notice of the Services without further notice changes. Our current website at xxxxx://xxxxxxxxx.xxxxxxxxxxxxxxx.xx.xx/investors/regulation within our Schedule of Standard Aeronautical Charges & Payment Policy. 4.2. You will pay all Charges, fees, expenses and other amounts due to you if you exceed us from time to time by the credit limits due date stated on the relevant tax invoices we have setprovide to you. HoweverThe Charges do not include any GST. In addition to the Charges, you will continue pay us the amount of all GST chargeable on any taxable supply by us pursuant to these Conditions. For greater certainty, where applicable under the GST law, we shall be liable responsible for all Charges incurred in excess charging, collecting and remitting the payment of GST to the appropriate taxing authority on the supply of goods and services provided to you under these Conditions. If the Conditions set forth therein require us to incur a reimbursable expense, any credit limit in placesuch expenses made by us shall only be reimbursable by you at cost price. 4.3. If any payment received or recovered by us, or any other person on our behalf, under these Conditions or any other agreement or arrangement between you and us is or may be avoided by law, then: (ha) We may impose a credit limit on your use such payment will be deemed not to have affected or discharged the liability of you to us or any security given by you in favour of us and each of you and us will be restored to the position in which each would have been if such payment had not been received or recovered; and (b) we will be entitled to exercise all of our rights under these Conditions or any other agreement or arrangement between you and us which we would have been entitled to exercise if such payment had not been received or recovered. 4.4. If you wish to raise any Dispute regarding the Charges, the Dispute must be initiated by you within 12 months from the date of the Services without further notice to yourelevant invoice. You will continue to be liable for all Charges incurred in excess of any credit limit in place. (i) Each call is charged at the rate which is applicable when the call commences. We After 12 months, Disputes raised by you will not be responsible for any loss you suffer as the result of an assumption that a particular number is on a particular network (for example that an 021 number is held by a Metrocom Ltd customer)considered. (j) Data is charged at the rate which is applicable at the 4.5. In respect of any other service provided by us to you from time to time that the data is used. (k) You are responsible for all not subject to specific Charges, and you agree to pay us the fees or charges usually payable by operators to us for all calls made and data used under your Account. (l) If you require us to provide you with technical support, or administration services (includingsuch service, as applicable, call barring, call redirection), we may charge you for the costs we incur in carrying out these services. If you require prior notification of our current charges, please call Customer Servicesnotified by us from time to time.

Charges and Billing. (a) We will send you a Bill for your Charges on a regular basis, starting from on or about when you enter into an Agreement agreement with us for the provision of the Services. You must pay the total amount on this Bill by the date specified on the Bill. You will pay the Charges no matter who incurs them or how they are incurred. We may charge for some Services in arrears depending on when charges come through from other Network Operators and providers. If you do not pay on the due date, date you will be charged a late payment fee. You will also have to pay any reasonable expenses (including solicitor and own client costs) we incur in collecting any money that you owe to us or in exercising any of our other legal rights. If you receive Bills in paper format, we may charge you for this. (b) You must advise us when you change your address. (c) We will not be responsible if a Bill is not received by you for any reason. (d) If there is a mistake on your Bill, please let us know as soon as possible. You may only withhold payment of the disputed part of a Bill. If we agree there has been a mistake, we will correct it. Otherwise, you must pay your Bill by the due date without set-off or deduction. (e) We can use any credit balance or security deposit in any of your accounts or use any money we owe you to cover your outstanding Charges. We may charge a reasonable account administration fee in relation to accounts we regard as being dormant or for providing statements or for dealing with unused credit balances. Subject to those rights, we will refund any unused credit or security deposits at the end of this Agreement. We will hold any security deposit in a non-interest-interest bearing account. (f) At our discretion, if you terminate your Agreement prior to the expiry of the Term for any reason other than our default: • you will repay to us any credit we have given against your account, pro-rated to the length of the Term remaining; and • any credit remaining on the account will not be used to set off any Charges or early termination charges. (g) We can, at our discretion, impose credit limits for your use of the Services and we will try to notify you as soon as we impose such limits. You must observe any credit limits we set from time to time. We may restrict your use of the Services without further notice to you if you exceed the credit limits we have set. However, you will continue to be liable for all Charges incurred in excess of any credit limit in place. (h) We may impose a credit limit on your use of the Services without further notice to you. You will continue to be liable for all Charges incurred in excess of any credit limit in place. (i) Each call is charged at the rate which is applicable when the call commencesis commenced. We will not be responsible for any loss you suffer as the result of an assumption that a particular number is on a particular network (for example that an 021 number is held by a Metrocom Ltd customer). (j) Data is charged at the rate which is applicable at the time that the data is used. (k) You are responsible for all Charges, and for all calls made and data used under your Account. (l) If you require us to provide you with technical support, or administration services (including, as applicable, call barring, call redirection), we may charge you for the costs we incur in carrying out these services. If you require prior notification of our current charges, charges please call Customer Services.

Charges and Billing. (a) We will send you a Bill for 5.1 You shall pay the Charges in relation to your Charges on a regular basis, starting from on or about when you enter into an Agreement with us for the provision use of the Services. You must pay the total amount on this Bill by the date specified on the Bill. You will pay the Charges no matter who incurs them or how they are incurred. We may charge for some Services in arrears depending on when charges come through from other Network Operators and providers. If you do not pay are using the Boss Revolution Service on a pay-as-you-go basis, the due date, cost of all calls made by you will and any other Charges incurred shall be charged a late payment feededucted from the balance outstanding on your Account. You will also have to pay any reasonable expenses (including solicitor and own client costs) we incur in collecting any money that Once the whole of the balance of your Account has been used you owe to us or in exercising any of our other legal rights. If you receive Bills in paper format, we may charge you for this. (b) You must advise us when you change your address. (c) We will shall not be responsible if a Bill is not received by you for entitled to make any reason. (d) If there is a mistake on your Bill, please let us know as soon as possible. You may only withhold payment of the disputed part of a Bill. If we agree there has been a mistake, we will correct it. Otherwise, you must pay your Bill by the due date without set-off or deduction. (e) We can use any credit balance or security deposit in any of your accounts or use any money we owe you to cover your outstanding Charges. We may charge a reasonable account administration fee in relation to accounts we regard as being dormant or for providing statements or for dealing with unused credit balances. Subject to those rights, we will refund any unused credit or security deposits at the end of this Agreement. We will hold any security deposit in a non-interest-bearing account. (f) At our discretion, if you terminate your Agreement prior to the expiry of the Term for any reason other than our default: • you will repay to us any credit we have given against your account, pro-rated to the length of the Term remaining; and • any credit remaining on the account will not be used to set off any Charges or early termination charges. (g) We can, at our discretion, impose credit limits for your further use of the Services unless you credit your Account by purchasing additional value. We reserve the right to vary the Charges in accordance with clause 12. 5.2 Call times for each call are rounded up to the next whole minute and we will try billed in full minute increments. Per call charges are rounded up to notify you as soon the next whole cent (e.g. SGD 0.01) or such other intervals as we impose such limits. You must observe any credit limits we set may revise from time to time. All calls for which we receive answer supervision shall incur a minimum one-minute charge. Mobile surcharges may apply. Check with your mobile provider for details. 5.3 We rely on answer supervision to determine whether and when a call has been answered. Answer supervision is a signal sent by the carrier connecting the call to indicate the start of call. Answer supervision is generally received when a call is answered; however, answer supervision may restrict your use also be generated by voicemail systems, private branch exchanges, and interexchange switching equipment. 5.4 Details of applicable Charges will usually be made available to you on our Website. Where applicable, we may render a bill in respect of Services monthly or at such other intervals or time after the Services have been rendered as we may consider to be appropriate or convenient, subject to any requirements imposed by XXX and as notified to you. Any bills raised by us to you in respect of the Services without further notice (if applicable) will be clear and accurate. 5.5 In the event that you wish to you if you exceed dispute any amount stated in any bill and intend to withhold payment of the credit limits we have set. Howeveramount (where applicable), you will continue must notify us in writing prior to be liable the due date for all Charges incurred in excess payment. Such notice of any credit limit in place. (h) We may impose a credit limit on your use of dispute must state the Services without further notice to you. You will continue to be liable grounds and reasons for all Charges incurred in excess of any credit limit in place. (i) Each call is charged at the rate which is applicable when the call commencessuch dispute. We will conduct a complete and objective review of such dispute and will provide a written response to you within thirty (30) days of receipt of such written notice. You shall pay interest at two (2) percent per month on the amount determined (either by agreement between us or by any court of competent jurisdiction) to be due or payable to us which you have withheld payment of by virtue of such dispute, calculated and compounded in such manner determined by us from time to time as from the date when the amount should have become payable but for such dispute to the date of payment thereof. 5.6 In the event that you have paid a bill and subsequently wish to dispute the bill, or you wish to dispute any Charge that has been deducted from your Account balance, you must notify us in writing or email at xxxxxxxx@xxxxxxxxxxxxxx.xxx.xx of such dispute within one (1) year from the date of such bill or deduction (as the case may be) or you will have waived your right to dispute the Charges. Such notice of dispute must state the grounds and reasons for such dispute. We will conduct a complete and objective review of such dispute and will provide a written response to you within thirty (30) days of receipt of such written notice. 5.7 You shall not be responsible liable to pay for any loss Services that you suffer as the result of an assumption that a particular number is on a particular network (for example that an 021 number is held by a Metrocom Ltd customer)did not consent to receive. (j) Data is charged at the rate which is applicable at the time that the data is used. (k) You are responsible for all Charges, and for all calls made and data used under your Account. (l) If you require us to provide you with technical support, or administration services (including, as applicable, call barring, call redirection), we may charge you for the costs we incur in carrying out these services. If you require prior notification of our current charges, please call Customer Services.