Charges & Payment. 4.1 Our charges and fees are set out in our Pricing Schedule which can be provided to you upon request. Charges are exclusive of GST and any other taxes and levies (if any). You must pay GST and any other taxes and levies payable on the Charges, as shown in your invoice. 4.2 You must pay the charges and fees for all electricity supplied to your Premises by us in full (without set-off) strictly by direct debit on the 10th day of the month following. We will generally invoice you each month, with each invoice containing an actual or estimated usage every month (unless you agree otherwise), together with the applicable Charges for usage and any other services. 4.3 Our payment option is strictly direct debit. 4.4 Administration charges may apply in relation to the collection of direct debits. 4.5 The Charges include third party charges (which are passed through from those parties to us and on to you) which may change without advance notice. We will advise you of such changes as soon as reasonably practicable (which may be by way of an explanation on your invoice). 4.6 We will calculate the Charges based on an actual Meter reading or an estimate (based on previous consumption if known) of the amount you have consumed over the Billing Period. If we do not know how much electricity was actually supplied to you (for example because of a faulty Meter) then we may estimate the amount of electricity supplied and invoice accordingly. 4.7 If you dispute any invoice, then you must advise us before the due date with your reasons. You must pay any undisputed amount in full on the due date. We will not charge you default interest, or suspend your supply, while there is a genuinely disputed amount. Interest may be payable at the Default Interest Rate for overdue amounts once the dispute is resolved. 4.8 If an invoice dispute is resolved in your favour, we will credit your account. If an invoice dispute is resolved in our favour, we will add the amount to your next invoice or require you to pay any amount owed within 5 Business Days. If you fail to do so, that amount will be treated as overdue and interest will be payable at the Default Interest Rate and your electricity supply may be disconnected. 4.9 If you are unable to pay your invoice by the due date you should contact us as soon as possible so we can work with you to make a suitable payment arrangement. If we agree a payment arrangement with you, we will not disconnect you as long as you comply with that arrangement. If you do not make an arrangement with us, or do not comply with that arrangement, your supply may be disconnected for failure to pay.
Appears in 2 contracts
Samples: Electricity Supply Agreement, Supply Agreement
Charges & Payment. 4.1 Our charges and fees are set out in our Pricing Schedule which can will be provided to you upon requestor available on our website. Charges are exclusive of GST and any other taxes and levies (if any). You must pay GST and any other taxes and levies payable on the Charges, as shown in your invoice.
4.2 You must pay the charges and fees for all electricity supplied to your Premises by us in full (without set-off) strictly by direct debit on the 10th day of the month followingdue date set out in our invoice to you. We will generally invoice you each month, with each invoice containing an actual or estimated usage every month (unless you agree otherwise), together with the applicable Charges for usage and any other services.
4.3 Our payment option is strictly options include direct debitdebit only. We will provide you with a direct debit form to complete during the sign-up process.
4.4 Administration charges may apply in relation to the collection of direct debits.
4.5 The Charges include third party charges (which are passed through from those parties to us and on to you) which may change without advance notice). We will advise you of such changes as soon as reasonably practicable (which may be by way of an explanation on your invoice).
4.6 4.5 We will calculate the Charges based on an actual Meter reading or an estimate (based on previous consumption if known) of the amount you have consumed over the Billing Period. If we do not know how much electricity was actually supplied to you (for example because of a faulty Meter) then we may estimate the amount of electricity supplied and invoice accordingly.
4.7 4.6 If you dispute any invoice, then you must advise us before the due date with your reasons. You must pay any undisputed amount in full on the due date. We will not charge you default interest, or suspend your supply, while there is a genuinely disputed amount. Interest may be payable at the Default Interest Rate for overdue amounts once the dispute is resolved.
4.8 4.7 If an invoice dispute is resolved in your favour, we will credit your account. If an invoice dispute is resolved in our favour, we will add the amount to your next invoice or require you to pay any amount owed within 5 Business Days. If you fail to do so, that amount will be treated as overdue and interest will be payable at the Default Interest Rate and your electricity supply may be disconnected.
4.9 4.8 If you are unable to pay your invoice by the due date you should contact us as soon as possible so we can work with you to make a suitable payment arrangement. If we agree a payment arrangement with you, we will not disconnect you as long as you comply with that arrangement. If you do not make an arrangement with us, or do not comply with that arrangement, your supply may be disconnected for failure to pay.
4.9 We may charge you interest on unpaid amounts if you have not made an arrangement with us for a payment plan. We may also use your bond to settle any amounts owing.
4.10 We may take action to recover any overdue amount. Any costs incurred in collecting money owed to us by you including bank fees, credit agency fess, legal expenses and court costs and default interest are payable by you.
4.11 We may require you to pay a bond that will be held in a separate bank account. If we do, we will tell you why. The bond will not accrue interest. We can use the bond to cover any overdue amount you owe us.
4.12 We may pay the balance of the bond back to you (which may be by a credit on your account) if you have paid all invoices on time in full for a period of twelve continuous months. If this does not occur, we will pay the balance of the bond back when we stop supplying electricity to you (after any money owing is deducted or paid to us).
4.13 If we find that you have been overcharged, then we will refund you for any overcharge (which may be by a credit against future invoices). If we find you have been undercharged, then we may invoice you for the amount undercharged (or add it to your next invoice).
4.14 If you are a residential consumer, we are required to assess your usage on a yearly basis to ensure that you are receiving the correct rate. If you fit the criteria for the regulated Low Fixed Charge Tariff we will advise you and give you the option of changing your rate. If you are on the Low Fixed Charge Tariff and we asses that you do not fit the criteria then we may notify you with at least 30 days’ notice that your rate will change accordingly.
4.15 We do not currently offer a pre-payment option but if you request it we can provide you with information about retailers that do provide a pre-payment option.
4.16 If you wish to change your pricing plan then you may request that change and we will make that change within a reasonable time, subject to any reasonable restrictions or conditions applicable (for example there may be a cost if you want to change out of a fixed pricing earlier than your fixed term).
4.17 Charges are exclusive of GST and any other taxes and levies (if any). You must pay GST and any other taxes and levies payable on the Charges, as shown in your invoice.
4.18 If you request or require a product or service that has an additional cost, we will advise you of that when you make the request. If we are unable to provide the exact cost we will provide an estimate.
Appears in 1 contract
Samples: Electricity Supply Agreement
Charges & Payment. 4.1 Our charges and fees are set out in our Pricing Schedule which can be provided to you upon request. Charges are exclusive of GST and any other taxes and levies (if any). You must pay GST and any other taxes and levies payable on the Charges, as shown in your invoice.
4.2 5.1 You must pay the charges and fees Charges for all electricity supplied to your Premises by us in full (without set-off) strictly by direct debit on the 10th day of the month following. We will generally invoice you each monthus, with each invoice containing an actual or estimated usage every month (unless you agree otherwise), together with the applicable Charges for usage and any other services.
4.3 Our payment option is strictly direct debit.
4.4 Administration charges may apply in relation to the collection of direct debits.
4.5 The Charges include third party charges (which are passed through from those parties to us and on to you) which , and may change without advance notice). We will advise you of such changes as soon as reasonably practicable (which may be by way of an explanation on your invoice).
4.6 5.2 We will calculate the Charges based on an actual Meter reading or an estimate (based on previous consumption if known) of the amount you have consumed over the Billing Period. If we do not know how much electricity was actually supplied to you (for example because of a faulty Meter) then we may estimate the amount of electricity supplied and invoice accordingly.
4.7 5.3 Generally we will invoice you each month setting out the payment due (including GST).
5.4 If you dispute are likely to incur an additional fee (such as for a special meter read) we will, where possible, notify you in advance of the amount of and reason for that fee.
5.5 You will pay each invoice in full by direct debit, automatic payment or cheque to us by the Due Date. You may not deduct or set off any amounts from the amount shown on the invoice, .
5.6 If any sums are not paid by the Due Date then you must advise pay interest on unpaid amounts at the Default Interest Rate. We may also use your bond to settle any amounts owing. We may disconnect or suspend supply for unpaid invoices.
5.7 We may take action to recover any overdue amount. Any costs incurred in collecting money owed to us before by you including administrative costs, bank fees, credit agency fess, legal expenses and court costs and default interest are payable by you.
5.8 If at any time we find that you have been overcharged, then we will refund you for any overcharge (which may be by a credit against future invoices). Likewise if we find you have been undercharged, then we may invoice you for the due date with amount undercharged (or add it to your reasonsnext invoice).
5.9 Charges are exclusive of GST and any other taxes and levies (if any). You must pay GST and any undisputed amount in full other taxes and levies payable on the due date. We will not charge you default interestCharges, or suspend your supply, while there is a genuinely disputed amount. Interest may be payable at the Default Interest Rate for overdue amounts once the dispute is resolved.
4.8 If an invoice dispute is resolved as shown in your favour, we will credit your account. If an invoice dispute is resolved in our favour, we will add the amount to your next invoice or require you to pay any amount owed within 5 Business Days. If you fail to do so, that amount will be treated as overdue and interest will be payable at the Default Interest Rate and your electricity supply may be disconnectedinvoice.
4.9 If you are unable to pay your invoice by the due date you should contact us as soon as possible so we can work with you to make a suitable payment arrangement. If we agree a payment arrangement with you, we will not disconnect you as long as you comply with that arrangement. If you do not make an arrangement with us, or do not comply with that arrangement, your supply may be disconnected for failure to pay.
Appears in 1 contract
Samples: Electricity Supply Agreement
