Common use of Charter of Rights Clause in Contracts

Charter of Rights. What is a Service Agreement? This document tells you what a Service Agreement is and why you need one. A Service Agreement is a document. It is an agreement between you and your service provider. The service provider is the person or organisation that provides you with supports (like ${Organisation Name}). When you agree on the services you want from the Provider, it is written down in the Service Agreement. The Service Agreement says that you and your Provider agree to the services they will provide. To show that you agree, you sign the Service Agreement. We (the Provider) will also sign the agreement The Service Agreement helps to make sure you receive the services that are right for you. Your Service Agreement is helpful because it provides everything agreed to in writing. If you need help to enter into a Service Agreement, you can ask a trusted person to support you. A trusted person might be a family member, your carer, a friend or an independent advocate. Your trusted person (advocate) can speak on your behalf. Your trusted person (advocate) can sign your Service Agreement for you (but only if you say that is okay). S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 What information should be in a Service Agreement? We will meet with you and ask you to talk to us about the support you want. We want you to tell us: ● what type of supports you need ● how you want your supports provided ● the type of support worker you want to work with ● when you need supports ● how long you will need the supports. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 We will talk to you about: ● the supports we can provide ● your rights and responsibilities ● our responsibilities ● anything special that we must consider. It is a good idea to bring a copy of your NDIS Plan to your Service Agreement meetings. (If you want, we can put a copy of your plan in your agreement. 62 S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 Once we both have agreed on supports and costs, we will write the Service Agreement. We will then provide two copies for you to read and sign. The Service Agreement will include what is expected from you and us (our responsibilities). We will explain our responsibilities to you. We will explain your responsibilities which you must meet. 63 S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 The Service Agreement will include information about costs. It will include how much our service will cost you. When do you sign the Service Agreement? After you, or your trusted person, has read the Service Agreement. After you or your trusted person have had your say and are happy that the Service Agreement meets your needs. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 You only sign the Service Agreement if you agree with what is written in it. There will be two copies to sign (one for you and one for us). You sign the agreement, then we will sign it. We will give you a copy of your Service Agreement, and we will keep a copy in your file. Do not forget to keep your copy in a safe and private place. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 You can change or end your Service Agreement with us. To change an agreement, just talk to our ${Manager Position}. To end an agreement, simply tell us in writing (if you can). Please give us the right amount of notice (check what is written in your Service Agreement). We will provide you with the support you need to leave our service. Zero Tolerance - Violence, Abuse, Neglect and Exploitation This document tells you about how ${Organisation Name} prevents or manages violence, abuse, neglect and exploitation. You have the right to enjoy a life free from violence, abuse, neglect and exploitation. You should always feel safe when receiving supports from us. If you do not feel safe, tell our ${Manager Position} immediately. Violence is when someone hurts you physically (like hitting, punching or slapping you). Abuse is when someone mistreats you. They might hurt your body or your feelings. Neglect is when someone is not caring for you or helping you the way they are supposed to. Exploitation is when someone is taking advantage of you. ${Organisation Name} does not allow any acts of violence, abuse, exploitation or neglect towards you. It is our responsibility to protect you and keep you safe. We want you to tell us if someone hurts you or do not feel safe when you are with a person. If you do not feel comfortable telling us, you should tell someone you trust like your: ● mum or dad ● brother or sister ● support worker. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 Or you can get help from a professional, independent advocate. We can help you find an advocate if you want. Ask our ${Manager Position} for help. Call [insert phone number]. You can also get help by calling the National Disability Abuse Hotline on 1800 880 052. To keep you safe, we will: ● make sure our staff follow the rules ● train staff on how to help you ● keep your information private. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 ${Organisation Name} will always: ● support you if something terrible happens ● call the police if we need to. We will always: ● listen to you or your advocate ● provide you with the support you need ● keep you updated on what is going on. If you are not happy with how we are helping you tell the NDIS Commission: Call 0000 00 00 00 Go online xxx.xxxxxxxxxxxxxx.xxx .au S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 72

Charter of Rights. What is a Service AgreementWHAT IS A SERVICE AGREEMENT? This document tells you what a Service Agreement is and why you need one. A Service Agreement is a document. It is an agreement between you and your service provider. The service provider is the person or organisation that provides you with supports (like ${Organisation Name}Back to Nature Ecotherapy). When you agree on the services you want from the Providerprovider, it is written down in the Service Agreement. The Service Agreement says that you and your Provider provider agree to the services that they will provideprovide to you. To show that you agree, you sign the Service Agreement. We (the Providerprovider) will also sign the agreement agreement. The Service Agreement helps to make sure you receive the services that are right for you. Your Service Agreement is helpful because it provides everything agreed to in writing. If you need help to enter into a Service Agreement, Agreement you can ask a trusted person to support you. A trusted person might be a family member, your carer, a friend or an independent advocate. Your trusted person (advocate) can speak on your behalf. Your trusted person (advocate) can sign your Service Agreement for you (but only if you say that is okay). S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 What information should be in a Service Agreement? We will meet with you and we will ask you to talk to us about the support supports you want. We want you to tell us: ● what type of supports you need ● how you want your supports provided ● the type of support worker you want to work with ● when you need supports ● how long you will need the supports. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 We will talk to you about: ● the supports we can provide ● your rights and responsibilities ● our responsibilities ● anything special that we must consider. It is a good idea to bring a copy of your NDIS Plan to your Service Agreement meetings. (If you want, we can put a copy of your plan in your agreement). 62 S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 Once we both have agreed on supports and costs, we will write the Service Agreement. We will then provide two copies for you to read and sign. The Service Agreement will include what is expected from you and from us (our responsibilities). We will explain our responsibilities to you. We will explain your responsibilities which you must meet. 63 S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 The Service Agreement will include information about costs. It will include how much our service will cost you. When do you sign the Service Agreement? After you, or your trusted person, has read the Service Agreement. After you you, or your trusted person have had your say and person, are happy that what is in the Service Agreement meets your needs. S E R V I C E A G R E E M E N T & E A S Y R E A D You are happy that you have had your say. 0 2 . 0 8 . 2 1 . V 4 . 3 You only sign the Service Agreement if you agree with what is written in it. There will be two copies to sign (one for you and one for us). You sign the agreementAgreement, then we will sign it. We will give you a copy of your Service Agreement, Agreement and we will keep a copy in your file. Do not forget to keep your copy in a safe and private place. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 You can change or end your Service Agreement with us. To change an the agreement, just talk to our ${Manager Position}. Director To end an the agreement, simply tell us in writing (if you can). Please give us the right amount of notice notice, (check what is written in your Service Agreement). We will provide you with the support you need to leave our service. Zero Tolerance - Violence, Abuse, Neglect and Exploitation This document tells you about how ${Organisation Name} prevents or manages violence, abuse, neglect and exploitation. You have the right to enjoy a life free from violence, abuse, neglect and exploitation. You should always feel safe when receiving supports from us. If you do not feel safe, tell our ${Manager Position} immediately. Violence is when someone hurts you physically (like hitting, punching or slapping you). Abuse is when someone mistreats you. They might hurt your body or your feelings. Neglect is when someone is not caring for you or helping you the way they are supposed to. Exploitation is when someone is taking advantage of you. ${Organisation Name} does not allow any acts of violence, abuse, exploitation or neglect towards you. It is our responsibility to protect you and keep you safe. We want you to tell us if someone hurts you or do not feel safe when you are with a person. If you do not feel comfortable telling us, you should tell someone you trust like your: ● mum or dad ● brother or sister ● support worker. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 Or you can get help from a professional, independent advocate. We can help you find an advocate if you want. Ask our ${Manager Position} for help. Call [insert phone number]. You can also get help by calling the National Disability Abuse Hotline on 1800 880 052. To keep you safe, we will: ● make sure our staff follow the rules ● train staff on how to help you ● keep your information private. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 ${Organisation Name} will always: ● support you if something terrible happens ● call the police if we need to. We will always: ● listen to you or your advocate ● provide you with the support you need ● keep you updated on what is going on. If you are not happy with how we are helping you tell the NDIS Commission: Call 0000 00 00 00 Go online xxx.xxxxxxxxxxxxxx.xxx .au S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 72.

Charter of Rights. What is a Service AgreementWHAT IS A SERVICE AGREEMENT? This document tells you what a Service Agreement is and why you need one. A Service Agreement is a document. It is an agreement between you and your service provider. The service provider is the person or organisation that provides you with supports (like ${Organisation Name}). When you agree on the services you want from the Providerprovider, it is written down in the Service Agreement. The Service Agreement says that you and your Provider provider agree to the services that they will provideprovide to you. To show that you agree, you sign the Service Agreement. We (the Providerprovider) will also sign the agreement agreement. The Service Agreement helps to make sure you receive the services that are right for you. Your Service Agreement is helpful because it provides everything agreed to in writing. If you need help to enter into a Service Agreement, Agreement you can ask a trusted person to support you. A trusted person might be a family member, your carer, a friend or an independent advocate. Your trusted person (advocate) can speak on your behalf. Your trusted person (advocate) can sign your Service Agreement for you (but only if you say that is okay). S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 What information should be in a Service Agreement? We will meet with you and we will ask you to talk to us about the support supports you want. We want you to tell us: ● what type of supports you need ● how you want your supports provided ● the type of support worker you want to work with ● when you need supports ● how long you will need the supports. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 We will talk to you about: ● the supports we can provide ● your rights and responsibilities ● our responsibilities ● anything special that we must consider. It is a good idea to bring a copy of your NDIS Plan to your Service Agreement meetings. (If you want, we can put a copy of your plan in your agreement). 62 S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 Once we both have agreed on supports and costs, we will write the Service Agreement. We will then provide two copies for you to read and sign. The Service Agreement will include what is expected from you and from us (our responsibilities). We will explain our responsibilities to you. We will explain your responsibilities which you must meet. 63 S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 The Service Agreement will include information about costs. It will include how much our service will cost you. When do you sign the Service Agreement? After you, or your trusted person, has read the Service Agreement. After you you, or your trusted person have had your say and person, are happy that what is in the Service Agreement meets your needs. S E R V I C E A G R E E M E N T & E A S Y R E A D You are happy that you have had your say. 0 2 . 0 8 . 2 1 . V 4 . 3 You only sign the Service Agreement if you agree with what is written in it. There will be two copies to sign (one for you and one for us). You sign the agreementAgreement, then we will sign it. We will give you a copy of your Service Agreement, Agreement and we will keep a copy in your file. Do not forget to keep your copy in a safe and private place. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 You can change or end your Service Agreement with us. To change an the agreement, just talk to our ${Manager Position}. To end an the agreement, simply tell us in writing (if you can). Please give us the right amount of notice notice, (check what is written in your Service Agreement). We will provide you with the support you need to leave our service. Zero Tolerance - Violence, Abuse, Neglect and Exploitation This document tells you about how ${Organisation Name} prevents or manages violence, abuse, neglect and exploitation. You have the right to enjoy a life free from violence, abuse, neglect and exploitation. You should always feel safe when receiving supports from us. If you do not feel safe, tell our ${Manager Position} immediately. Violence is when someone hurts you physically (like hitting, punching or slapping you). Abuse is when someone mistreats you. They might hurt your body or your feelings. Neglect is when someone is not caring for you or helping you the way they are supposed to. Exploitation is when someone is taking advantage of you. ${Organisation Name} does not allow any acts of violence, abuse, exploitation or neglect towards you. It is our responsibility to protect you and keep you safe. We want you to tell us if someone hurts you or do not feel safe when you are with a person. If you do not feel comfortable telling us, you should tell someone you trust like your: ● mum or dad ● brother or sister ● support worker. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 Or you can get help from a professional, independent advocate. We can help you find an advocate if you want. Ask our ${Manager Position} for help. Call [insert phone number]. You can also get help by calling the National Disability Abuse Hotline on 1800 880 052. To keep you safe, we will: ● make sure our staff follow the rules ● train staff on how to help you ● keep your information private. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 ${Organisation Name} will always: ● support you if something terrible happens ● call the police if we need to. We will always: ● listen to you or your advocate ● provide you with the support you need ● keep you updated on what is going on. If you are not happy with how we are helping you tell the NDIS Commission: Call 0000 00 00 00 Go online xxx.xxxxxxxxxxxxxx.xxx .au S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 72ZERO TOLERANCE

Charter of Rights. What is a Service Agreement? This document tells you what a Service Agreement is and why you need one. A Service Agreement is a document. It is an agreement between you and your service provider. The service provider is the person or organisation that provides you with supports (like ${Organisation Name}). When you agree on the services you want from the Provider, it is written down in the Service Agreement. The Service Agreement says that you and your Provider agree to the services they will provide. To show that you agree, you sign the Service Agreement. We (the Provider) will also sign the agreement The Service Agreement helps to make sure you receive the services that are right for you. Your Service Agreement is helpful because it provides everything agreed to in writing. If you need help to enter into a Service Agreement, you can ask a trusted person to support you. A trusted person might be a family member, your carer, a friend or an independent advocate. Your trusted person (advocate) can speak on your behalf. Your trusted person (advocate) can sign your Service Agreement for you (but only if you say that is okay). S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 What information should be in a Service Agreement? We will meet with you and ask you to talk to us about the support you want. We want you to tell us: ● what type of supports you need ● how you want your supports provided ● the type of support worker you want to work with ● when you need supports ● how long you will need the supports. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 We will talk to you about: ● the supports we can provide ● your rights and responsibilities ● our responsibilities ● anything special that we must consider. It is a good idea to bring a copy of your NDIS Plan to your Service Agreement meetings. (If you want, we can put a copy of your plan in your agreement. 62 S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 Once we both have agreed on supports and costs, we will write the Service Agreement. We will then provide two copies for you to read and sign. The Service Agreement will include what is expected from you and us (our responsibilities). We will explain our responsibilities to you. We will explain your responsibilities which you must meet. 63 S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 The Service Agreement will include information about costs. It will include how much our service will cost you. When do you sign the Service Agreement? After you, or your trusted person, has read the Service Agreement. After you or your trusted person have had your say and are happy that the Service Agreement meets your needs. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 You only sign the Service Agreement if you agree with what is written in it. There will be two copies to sign (one for you and one for us). You sign the agreement, then we will sign it. We will give you a copy of your Service Agreement, and we will keep a copy in your file. Do not forget to keep your copy in a safe and private place. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 You can change or end your Service Agreement with us. To change an agreement, just talk to our ${Manager Position}. To end an agreement, simply tell us in writing (if you can). Please give us the right amount of notice (check what is written in your Service Agreement). We will provide you with the support you need to leave our service. Zero Tolerance - Violence, Abuse, Neglect and Exploitation This document tells you about how ${Organisation Name} prevents or manages violence, abuse, neglect and exploitation. You have the right to enjoy a life free from violence, abuse, neglect and exploitation. You should always feel safe when receiving supports from us. If you do not feel safe, tell our ${Manager Position} immediately. Violence is when someone hurts you physically (like hitting, punching or slapping you). Abuse is when someone mistreats you. They might hurt your body or your feelings. Neglect is when someone is not caring for you or helping you the way they are supposed to. Exploitation is when someone is taking advantage of you. ${Organisation Name} does not allow any acts of violence, abuse, exploitation or neglect towards you. It is our responsibility to protect you and keep you safe. We want you to tell us if someone hurts you or do not feel safe when you are with a person. If you do not feel comfortable telling us, you should tell someone you trust like your: ● mum or dad ● brother or sister ● support worker. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 Or you can get help from a professional, independent advocate. We can help you find an advocate if you want. Ask our ${Manager Position} for help. Call [insert phone number]. You can also get help by calling the National Disability Abuse Hotline on 1800 880 052. To keep you safe, we will: ● make sure our staff follow the rules ● train staff on how to help you ● keep your information private. S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 ${Organisation Name} will always: ● support you if something terrible happens ● call the police if we need to. We will always: ● listen to you or your advocate ● provide you with the support you need ● keep you updated on what is going on. If you are not happy with how we are helping you tell the NDIS Commission: Call 0000 00 00 00 Go online xxx.xxxxxxxxxxxxxx.xxx .au S E R V I C E A G R E E M E N T & E A S Y R E A D . 0 2 . 0 8 . 2 1 . V 4 . 3 72.