Common use of CIP Services Clause in Contracts

CIP Services. To help the Fund comply with its Customer Identification Program (which the Fund is required to have under regulations issued under Section 326 of the USA PATRIOT Act) PFPC will do the following: (a) Implement procedures under which new accounts in the Fund are not established unless PFPC has obtained the name, date of birth (for natural persons only), address and government-issued identification number (collectively, the "DATA ELEMENTS") for each corresponding CUSTOMER (as defined in 31 CFR 103.131). (b) Use collected Data Elements to attempt to reasonably verify the identity of each new Customer promptly before or after each corresponding new account is opened. Methods may consist of non-documentary methods (for which PFPC may use unaffiliated information vendors to assist with such verifications) and documentary methods (as permitted by 31 CFR 103.131), and may include procedures under which PFPC personnel perform enhanced due diligence to verify the identities of Customers the identities of whom were not successfully verified through the first-level (which will typically be reliance on results obtained from an information vendor) verification process(es). (c) Record the Data Elements and maintain records relating to verification of new Customers consistent with 31 CFR 103.131(b)(3). (d) Regularly report to the Fund about measures taken under (a)-(c) above. (e) If PFPC provides services by which prospective Customers may subscribe for shares in the Fund via the Internet or telephone, work with the Fund to notify prospective Customers, consistent with 31 CFR 103.(b)(5), about the Fund's CIP. (f) Set forth on a separate fee schedule compensation amounts due for these CIP Services. Notwithstanding anything to the contrary, and without expanding the scope of the express language above, PFPC need not collect the Data Elements for (or verify) prospective customer (or accounts) beyond the requirements of relevant regulation (for example, PFPC will not verify customers opening accounts through NSCC) and PFPC need not perform any task that need not be performed for the fund to be in compliance with relevant regulation. Unless the parties subsequently agree otherwise, PFPC need not perform any of the steps (a)-(f) with respect to persons purchasing into the fund (or any portfolio thereof) via exchange privileges. EXHIBIT 1 OF SCHEDULE A PERFORMANCE STANDARDS DOMINI STANDARDS TRANSFER AGENCY SERVICES: Category Components (to be reported individually) Financials Purchases, Redemptions, Exchanges, Adjustments (both financial and non-financial adjustments) Accuracy and Timeliness Minimum Acceptable Quality Score: 99% Non-Financials Maintenance (including address changes, option changes, Legal Transfers, Transfer of Assets, New Accounts) Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Print Mail Statements, Confirms, Checks Accuracy and Timeliness Minimum Acceptable Quality Score: 99.5% Reprints done at PFPC's cost including reimbursement for used stock and postage. Apology letters to be sent at PFPC's expense Shareholder Service Telephones, Correspondence Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Review: Minimum Quality Scores for above categories to be reviewed in one year for possible improvements. Completion Standards Transaction Processing (Days = business days; within 2 days includes day received), trade date = day trade processed in accordance with fund prospectus A. Complete on day of receipt: o Purchases, redemptions, exchanges, financial adjustments, new accounts, fiduciary to fiduciary transfer of assets, address change B. Complete within 2 days of receipt: o Non-financial adjustments, legal transfers C. Complete within 2 days of receipt: o Maintenance D. 100% Same Day Quality Control of Financial Items and new account set up E. Transfer of Assets Tracking o PFPC will track and follow-up with transfer of assets pending after 15-30-45 days, and every 15 days thereafter. Print Mail and Wire* A. Mailed on business day following trade date o Shareholder check o Distribution B. Bank Wire or ACH disbursed on business day following trade date o Shareholder redemption o Distribution C. Mailed within one day of trade date o Confirms o New account Welcome Letters D. Mailed within five business days following the end of the reporting period o Statements E. Tax forms/tapes to produce tax forms will be delivered to vendors within sufficient time to allow adherence to IRS mailing regulations. F. Tax tapes will be created and mailed to adhere to IRS regulations. * Note that Print Mail performance standards will be in effect only for those mailings where services are provided or overseen by PFPC. However, in all cases, PFPC will take reasonable efforts to ensure adherence to these standards.

Appears in 2 contracts

Samples: Transfer Agency and Services Agreement (Domini Social Investment Trust), Transfer Agency and Services Agreement (Domini Institutional Trust)

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CIP Services. To help the Fund comply with its Customer Identification Program (which the Fund is required to have under regulations issued under Section 326 of the USA PATRIOT Act) PFPC will do the following: (a) Implement procedures under which new accounts in the Fund are not established unless PFPC has obtained the name, date of birth (for natural persons only), address and government-issued identification number (collectively, the "DATA ELEMENTS") for each corresponding CUSTOMER (as defined in 31 CFR 103.131). (b) Use collected Data Elements to attempt to reasonably verify the identity of each new Customer promptly before or after each corresponding new account is opened. Methods may consist of non-documentary methods (for which PFPC may use unaffiliated information vendors to assist with such verifications) and documentary methods (as permitted by 31 CFR 103.131), and may include procedures under which PFPC personnel perform enhanced due diligence to verify the identities of Customers the identities of whom were not successfully verified through the first-level (which will typically be reliance on results obtained from an information vendor) verification process(es). (c) Record the Data Elements and maintain records relating to verification of new Customers consistent with 31 CFR 103.131(b)(3). (d) Regularly report to the Fund about measures taken under (a)-(c) above. (e) If PFPC provides services by which prospective Customers may subscribe for shares in the Fund via the Internet or telephone, work with the Fund to notify prospective Customers, consistent with 31 CFR 103.(b)(5), about the Fund's CIP. (f) Set forth on a separate fee schedule compensation amounts due for these CIP Services. Notwithstanding anything to the contrary, and without expanding the scope of the express language above, PFPC need not collect the Data Elements for (or verify) prospective customer (or accounts) beyond the requirements of relevant regulation (for example, PFPC will not verify customers opening accounts through NSCC) and PFPC need not perform any task that need not be performed for the fund to be in compliance with relevant regulation. Unless The Fund hereby represents and warrants that each of the portfolios serviced by PFPC, and each legal entity of which such portfolio is a part, has, and will at all times during which this Agreement is in effect maintain in place, a written agreement with each such other portfolio and entity, under which all such parties subsequently agree otherwisemay rely upon the Customer Identification Programs of any other with respect to prospective investors who are then existing customers of such other. Given such inter-company (or inter-fund) agreement(s), PFPC need not perform any of the steps (a)-(f) above with respect to persons purchasing into any subscriber who is then a customer of any other fund within the same "fund (or any portfolio thereof) via exchange privilegesfamily" as the Fund. EXHIBIT 1 OF SCHEDULE A PERFORMANCE STANDARDS DOMINI STANDARDS TRANSFER AGENCY SERVICES: Category Components (to be reported individually) Financials Purchases, Redemptions, Exchanges, Adjustments (both financial and non-financial adjustments) Accuracy and Timeliness Minimum Acceptable Quality Score: 99% Non-Financials Maintenance (including address changes, option changes, Legal Transfers, Transfer of Assets, New Accounts) Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Print Mail Statements, Confirms, Checks Accuracy and Timeliness Minimum Acceptable Quality Score: 99.5% Reprints done at PFPC's cost including reimbursement To the extent PFPC Trust Company acts as custodian for used stock and postage. Apology letters to be sent at PFPC's expense Shareholder Service Telephones, Correspondence Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Review: Minimum Quality Scores for above categories to be reviewed in one year for possible improvements. Completion Standards Transaction Processing (Days = business days; within 2 days includes day received), trade date = day trade processed in accordance with fund prospectus A. Complete on day of receipt: o Purchases, redemptions, exchanges, financial adjustments, new accounts, fiduciary to fiduciary transfer of assets, address change B. Complete within 2 days of receipt: o Non-financial adjustments, legal transfers C. Complete within 2 days of receipt: o Maintenance D. 100% Same Day Quality Control of Financial Items and new retirement account set up E. Transfer of Assets Tracking o PFPC will track and follow-up with transfer of assets pending after 15-30-45 days, and every 15 days thereafter. Print Mail and Wire* A. Mailed on business day following trade date o Shareholder check o Distribution B. Bank Wire or ACH disbursed on business day following trade date o Shareholder redemption o Distribution C. Mailed within one day of trade date o Confirms o New account Welcome Letters D. Mailed within five business days following the end of the reporting period o Statements E. Tax forms/tapes to produce tax forms will be delivered to vendors within sufficient time to allow adherence to IRS mailing regulationsFund's investors, it may rely upon the CIP work that PFPC performs hereunder the Fund". F. Tax tapes will be created and mailed to adhere to IRS regulations. * Note that Print Mail performance standards will be in effect only for those mailings where services are provided or overseen by PFPC. However, in all cases, PFPC will take reasonable efforts to ensure adherence to these standards.

Appears in 1 contract

Samples: Transfer Agency Agreement (Abn Amro Funds)

CIP Services. 7.1 To help the Fund Trust comply with its Customer Identification Program (which the Fund Trust is required to have under regulations issued under Section 326 of the USA PATRIOT Act) PFPC will do the following: (a) 7.1.1 Implement procedures under which new accounts in the Fund Trust are not established unless PFPC has obtained the name, date of birth (for natural persons only), address and government-issued identification number (collectively, the "DATA ELEMENTS"“Data Elements”) for each corresponding CUSTOMER Customer (as defined in 31 CFR 103.131). (b) 7.1.2 Use collected Data Elements to attempt to reasonably verify the identity of each new Customer promptly before or after each corresponding new account is opened. Methods may consist of non-documentary methods (for which PFPC may use unaffiliated information vendors to assist with such verifications) and documentary methods (as permitted by 31 CFR 103.131), and may include procedures under which PFPC personnel perform enhanced due diligence to verify the identities of Customers the identities of whom were not successfully verified through the first-level (which will typically be reliance on results obtained from an information vendor) verification process(es). (c) 7.1.3 Record the Data Elements and maintain records relating to verification of new Customers consistent with 31 CFR 103.131(b)(3). (d) 7.1.4 Regularly report to the Fund Trust about measures taken under (a)-(c) Sections 7.1.1 to 7.1.3 above. (e) 7.1.5 If PFPC provides services by which prospective Customers may subscribe for shares in the Fund Trust via the Internet or telephone, work with the Fund Trust to notify prospective Customers, consistent with 31 CFR 103.(b)(5), about the Fund's Trust’s CIP. (f) 7.1.6 Set forth on a separate fee schedule compensation amounts due for these CIP Services. . 7.2 Notwithstanding anything to the contrary, and without expanding the scope of the express language above, PFPC need not collect the Data Elements for (or verify) prospective customer (or accounts) beyond the requirements of relevant regulation (for example, PFPC will not verify customers opening accounts through NSCC) and PFPC need not perform any task that need not be performed for the fund Trust to be in compliance with relevant regulation. 7.3 The Trust hereby represents and warrants that each of the Funds serviced by PFPC, and each legal entity of which such Fund is a part, has, and will at all times during which this Agreement is in effect maintain in place, a written agreement with each such other Fund and entity, under which all such parties may rely upon the Customer Identification Programs of any other with respect to prospective investors who are then existing customers of such other. Unless the parties subsequently agree otherwiseGiven such inter-company (or inter-fund) agreement(s), PFPC need not perform any of the steps (a)-(f) under Sections 7.1.1 to 7.1.6 above with respect to persons purchasing into any subscriber who is then a customer of any other fund within the same “fund (or any portfolio thereof) via exchange privilegesfamily” as the Trust. EXHIBIT 1 OF SCHEDULE A PERFORMANCE STANDARDS DOMINI STANDARDS TRANSFER AGENCY SERVICES: Category Components (to be reported individually) Financials Purchases, Redemptions, Exchanges, Adjustments (both financial and non-financial adjustments) Accuracy and Timeliness Minimum Acceptable Quality Score: 99% Non-Financials Maintenance (including address changes, option changes, Legal Transfers, Transfer of Assets, New Accounts) Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Print Mail Statements, Confirms, Checks Accuracy and Timeliness Minimum Acceptable Quality Score: 99.5% Reprints done at PFPC's cost including reimbursement To the extent PFPC Trust Company acts as custodian for used stock and postage. Apology letters to be sent at PFPC's expense Shareholder Service Telephones, Correspondence Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Review: Minimum Quality Scores for above categories to be reviewed in one year for possible improvements. Completion Standards Transaction Processing (Days = business days; within 2 days includes day received), trade date = day trade processed in accordance with fund prospectus A. Complete on day of receipt: o Purchases, redemptions, exchanges, financial adjustments, new accounts, fiduciary to fiduciary transfer of assets, address change B. Complete within 2 days of receipt: o Non-financial adjustments, legal transfers C. Complete within 2 days of receipt: o Maintenance D. 100% Same Day Quality Control of Financial Items and new retirement account set up E. Transfer of Assets Tracking o PFPC will track and follow-up with transfer of assets pending after 15-30-45 days, and every 15 days thereafter. Print Mail and Wire* A. Mailed on business day following trade date o Shareholder check o Distribution B. Bank Wire or ACH disbursed on business day following trade date o Shareholder redemption o Distribution C. Mailed within one day of trade date o Confirms o New account Welcome Letters D. Mailed within five business days following the end of the reporting period o Statements E. Tax forms/tapes to produce tax forms will be delivered to vendors within sufficient time to allow adherence to IRS mailing regulationsTrust’s investors, it may rely upon the CIP work that PFPC performs hereunder for the Trust. F. Tax tapes will be created and mailed to adhere to IRS regulations. * Note that Print Mail performance standards will be in effect only for those mailings where services are provided or overseen by PFPC. However, in all cases, PFPC will take reasonable efforts to ensure adherence to these standards.

Appears in 1 contract

Samples: Investment Company Services Agreement (Matthews International Funds)

CIP Services. To help the Fund comply with PFPC or its Customer Identification Program (which the Fund is required to have under regulations issued under Section 326 of the USA PATRIOT Act) PFPC agent will do the following: (a) Implement procedures under which new accounts in the Fund are not established unless PFPC has obtained or its agent obtains the name, date of birth (for natural persons only), address and government-issued identification number (collectively, the "DATA ELEMENTS") for each corresponding CUSTOMER (as defined in 31 CFR 103.131). (b) Use collected Data Elements to attempt to reasonably verify the identity of each new Customer promptly before or after PFPC opens (for the Trust) each corresponding new account is openedaccount. Methods may consist of non-documentary methods (for which PFPC or its agent may use unaffiliated information vendors to assist with such verifications) and documentary methods (as permitted by 31 CFR 103.131), and may include procedures under which personnel of PFPC personnel or its agent perform enhanced due diligence to verify the identities of Customers the identities of whom were not successfully verified through the first-level verification process(es) (which will typically be reliance on results obtained from an information vendor) verification process(es). (c) Record the Data Elements and maintain records relating to verification of identities of new Customers consistent with 31 CFR 103.131(b)(3). (d) Regularly report to the Fund about measures taken under (a)-(c) above.Implement procedures for determining whether a customer appears on any list of known or suspected terrorists or terrorist organizations issued by any federal government agency consistent with 31 CFR 103.(b)(4) (e) If PFPC provides services Implement applicable procedures, as directed by the Company, by which prospective Customers may subscribe for shares in a Customer receives adequate notice that the Fund via Trust is requesting information to verify the Internet or telephone, work with the Fund to notify prospective CustomersCustomer's identity, consistent with 31 CFR 103.(b)(5) about the Trust's CIP; provided that PFPC need not bear costs associated exclusively with the printing of notices to comply with 31 CFR 103(b)(5), about except to the Fundextent PFPC's CIPnegligence necessitates such printing. (f) Regularly report to the Company and the Trust about measures taken under (a)-(e) above. (g) Set forth on a separate fee schedule compensation amounts due for these CIP Services. Notwithstanding anything to the contrary, and without expanding the scope of the express language above, PFPC or its agent need not collect the Data Elements for (or verify) prospective customer (or accounts) concerning Customers beyond the requirements of then relevant regulation (for exampleregulation, PFPC will not verify customers opening accounts through NSCC) and PFPC or its agent need not perform any task that need not be performed for the fund Trust to be in compliance with relevant regulation. Unless The Company and PFPC agree that the Trust does not accept exchanges from any other legal entity and that exchanges occur only among or between portfolios of the Trust. SECTION 2 ( GENERAL PROVISIONS). This Amendment contains the entire understanding between the parties subsequently agree otherwise, PFPC need not perform any of the steps (a)-(f) with respect to persons purchasing into the fund (or any portfolio thereof) via exchange privilegesservices contemplated hereby. EXHIBIT 1 OF SCHEDULE A PERFORMANCE STANDARDS DOMINI STANDARDS TRANSFER AGENCY SERVICES: Category Components (to be reported individually) Financials PurchasesExcept as expressly set forth herein, Redemptions, Exchanges, Adjustments (both financial and non-financial adjustments) Accuracy and Timeliness Minimum Acceptable Quality Score: 99% Non-Financials Maintenance (including address changes, option changes, Legal Transfers, Transfer of Assets, New Accounts) Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Print Mail Statements, Confirms, Checks Accuracy and Timeliness Minimum Acceptable Quality Score: 99.5% Reprints done at PFPC's cost including reimbursement for used stock and postage. Apology letters to be sent at PFPC's expense Shareholder Service Telephones, Correspondence Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Review: Minimum Quality Scores for above categories to be reviewed in one year for possible improvements. Completion Standards Transaction Processing (Days = business days; within 2 days includes day received), trade date = day trade processed in accordance with fund prospectus A. Complete on day of receipt: o Purchases, redemptions, exchanges, financial adjustments, new accounts, fiduciary to fiduciary transfer of assets, address change B. Complete within 2 days of receipt: o Non-financial adjustments, legal transfers C. Complete within 2 days of receipt: o Maintenance D. 100% Same Day Quality Control of Financial Items and new account set up E. Transfer of Assets Tracking o PFPC will track and follow-up with transfer of assets pending after 15-30-45 days, and every 15 days thereafter. Print Mail and Wire* A. Mailed on business day following trade date o Shareholder check o Distribution B. Bank Wire or ACH disbursed on business day following trade date o Shareholder redemption o Distribution C. Mailed within one day of trade date o Confirms o New account Welcome Letters D. Mailed within five business days following the end of the reporting period o Statements E. Tax forms/tapes to produce tax forms will be delivered to vendors within sufficient time to allow adherence to IRS mailing regulationsAgreement shall remain unaffected hereby. F. Tax tapes will be created and mailed to adhere to IRS regulations. * Note that Print Mail performance standards will be in effect only for those mailings where services are provided or overseen by PFPC. However, in all cases, PFPC will take reasonable efforts to ensure adherence to these standards.

Appears in 1 contract

Samples: Sub Transfer Agency Services Agreement (Harris Insight Funds Trust)

CIP Services. (a) To help the Fund comply with its Customer Identification Program (which the Fund is required to have under regulations issued under Section 326 of the USA PATRIOT Act) PFPC will do the following: (ai) Implement procedures under which new accounts in the Fund are not established unless PFPC has obtained the name, date of birth (for natural persons only), address and government-issued identification number (collectively, the "DATA ELEMENTSData Elements") for each corresponding CUSTOMER Customer (as defined in 31 CFR 103.131). (bii) Use collected Data Elements to attempt to reasonably verify the identity of each new Customer promptly before or after each corresponding new account is opened. Methods may consist of non-documentary methods (for which PFPC may use unaffiliated information vendors to assist with such verifications) and documentary methods (as permitted by 31 CFR 103.131), and may include procedures under which PFPC personnel perform enhanced due diligence to verify the identities of Customers the identities of whom were not successfully verified through the first-level (which will typically be reliance on results obtained from an information vendor) verification process(es). (ciii) Record the Data Elements and maintain records relating to verification of new Customers consistent with 31 CFR 103.131(b)(3). . (div) (iv) Regularly report to the Fund about measures taken under (a)-(ci)-(iii) above. (ev) If PFPC provides services by which prospective Customers may subscribe for shares in the Fund via the Internet or telephone, work with the Fund to notify prospective Customers, consistent with 31 CFR 103.(b)(5), about the Fund's CIP. (fvi) Set forth on a separate fee schedule compensation amounts due for these CIP Services. Services as agreed to from time to time by the Fund and PFPC. (b) Notwithstanding anything to the contrary, and without expanding the scope of the express language above, PFPC need not collect the Data Elements for (or verify) prospective customer (or accounts) beyond the requirements of relevant regulation (for example, PFPC will not verify customers opening accounts through NSCC) and PFPC need not perform any task that need not be performed for the fund to be in compliance with relevant regulation. Unless the parties subsequently agree otherwise, PFPC need not perform any of the steps (a)-(f) with respect to persons purchasing into the fund (or any portfolio thereof) via exchange privileges. EXHIBIT 1 OF SCHEDULE A PERFORMANCE STANDARDS DOMINI STANDARDS TRANSFER AGENCY SERVICES: Category Components (to be reported individually) Financials Purchases, Redemptions, Exchanges, Adjustments (both financial and non-financial adjustments) Accuracy and Timeliness Minimum Acceptable Quality Score: 99% Non-Financials Maintenance (including address changes, option changes, Legal Transfers, Transfer of Assets, New Accounts) Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Print Mail Statements, Confirms, Checks Accuracy and Timeliness Minimum Acceptable Quality Score: 99.5% Reprints done at PFPC's cost including reimbursement for used stock and postage. Apology letters to be sent at PFPC's expense Shareholder Service Telephones, Correspondence Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Review: Minimum Quality Scores for above categories to be reviewed in one year for possible improvements. Completion Standards Transaction Processing (Days = business days; within 2 days includes day received), trade date = day trade processed in accordance with fund prospectus A. Complete on day of receipt: o Purchases, redemptions, exchanges, financial adjustments, new accounts, fiduciary to fiduciary transfer of assets, address change B. Complete within 2 days of receipt: o Non-financial adjustments, legal transfers C. Complete within 2 days of receipt: o Maintenance D. 100% Same Day Quality Control of Financial Items and new account set up E. Transfer of Assets Tracking o PFPC will track and follow-up with transfer of assets pending after 15-30-45 days, and every 15 days thereafter. Print Mail and Wire* A. Mailed on business day following trade date o Shareholder check o Distribution B. Bank Wire or ACH disbursed on business day following trade date o Shareholder redemption o Distribution C. Mailed within one day of trade date o Confirms o New account Welcome Letters D. Mailed within five business days following the end of the reporting period o Statements E. Tax forms/tapes to produce tax forms will be delivered to vendors within sufficient time to allow adherence to IRS mailing regulations. F. Tax tapes will be created and mailed to adhere to IRS regulations. * Note that Print Mail performance standards will be in effect only for those mailings where services are provided or overseen by PFPC. However, in all cases, PFPC will take reasonable efforts to ensure adherence to these standards.

Appears in 1 contract

Samples: Transfer Agency Services Agreement (Atlas Insurance Trust)

CIP Services. To help the Fund comply with its Customer Identification Program (which the Fund is required to have under regulations issued under Section 326 of the USA PATRIOT Act) PFPC will do the following: (a) Implement procedures under which new accounts in the Fund are not established unless PFPC has obtained the name, date of birth (for natural persons only), address and government-issued identification number (collectively, the "DATA ELEMENTSData Elements") for each corresponding CUSTOMER Customer (as defined in 31 CFR 103.131103.13 l). (b) Use collected Data Elements to attempt to reasonably verify the identity of each new Customer promptly before or after each corresponding new account is opened. Methods may consist of non-documentary methods (for which PFPC PFPW may use unaffiliated information vendors to assist with such verifications) and documentary methods (as permitted by 31 CFR 103.131), and may include procedures under which PFPC personnel perform enhanced due diligence to verify the identities of Customers the identities of whom were not successfully verified through the first-level (which will typically be reliance on results obtained from an information vendor) verification process(es). (c) Record the Data Elements and maintain records relating to verification of new Customers consistent with 31 CFR 103.131(b)(3CER. 103.13 l(b)(3). (d) Regularly report to the Fund about measures taken under (a)-(c) above. (e) If PFPC provides services by which prospective Customers may subscribe for shares in the Fund via the Internet or telephone, work with the Fund to notify prospective Customers, consistent with 31 CFR 103.(b)(5CER 103(b)(5), about the Fund's CIP. (f) Set forth on a separate fee schedule compensation amounts due for these CIP Services. Notwithstanding anything to the contrary, and without expanding the scope of the express language above, PFPC need not collect the Data Elements for (or verify) prospective customer (or accounts) beyond the requirements of of' relevant regulation (for example, PFPC will not verify customers opening accounts through NSCC) and PFPC need not perform any task that need not be performed for the fund to be in compliance with relevant regulation. Unless The Fund hereby represents and warrants that each of the portfolios serviced by PFPC, and each legal entity of which such portfolio is a part, has, and will at all times during which this Agreement is in effect maintain in place, a written agreement with each such other portfolio and entity, under which all such parties subsequently agree otherwisemay rely upon the Customer Identification Programs of any other with respect to prospective inventors who are then existing customers of such other. Given such inter-company (or inter-fund) agreement(s), PFPC need not perform any of the steps (a)-(f) above with respect to persons purchasing into any subscriber who is then a customer of any other fund within the same "fund (or any portfolio thereof) via exchange privileges. EXHIBIT 1 OF SCHEDULE A PERFORMANCE STANDARDS DOMINI STANDARDS TRANSFER AGENCY SERVICES: Category Components (to be reported individually) Financials Purchases, Redemptions, Exchanges, Adjustments (both financial and non-financial adjustments) Accuracy and Timeliness Minimum Acceptable Quality Score: 99% Non-Financials Maintenance (including address changes, option changes, Legal Transfers, Transfer of Assets, New Accounts) Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Print Mail Statements, Confirms, Checks Accuracy and Timeliness Minimum Acceptable Quality Score: 99.5% Reprints done at PFPC's cost including reimbursement for used stock and postage. Apology letters to be sent at PFPC's expense Shareholder Service Telephones, Correspondence Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Review: Minimum Quality Scores for above categories to be reviewed in one year for possible improvements. Completion Standards Transaction Processing (Days = business days; within 2 days includes day received), trade date = day trade processed in accordance with fund prospectus A. Complete on day of receipt: o Purchases, redemptions, exchanges, financial adjustments, new accounts, fiduciary to fiduciary transfer of assets, address change B. Complete within 2 days of receipt: o Non-financial adjustments, legal transfers C. Complete within 2 days of receipt: o Maintenance D. 100% Same Day Quality Control of Financial Items and new account set up E. Transfer of Assets Tracking o PFPC will track and follow-up with transfer of assets pending after 15-30-45 days, and every 15 days thereafter. Print Mail and Wire* A. Mailed on business day following trade date o Shareholder check o Distribution B. Bank Wire or ACH disbursed on business day following trade date o Shareholder redemption o Distribution C. Mailed within one day of trade date o Confirms o New account Welcome Letters D. Mailed within five business days following family" as the end of the reporting period o Statements E. Tax forms/tapes to produce tax forms will be delivered to vendors within sufficient time to allow adherence to IRS mailing regulationsFund. F. Tax tapes will be created and mailed to adhere to IRS regulations. * Note that Print Mail performance standards will be in effect only for those mailings where services are provided or overseen by PFPC. However, in all cases, PFPC will take reasonable efforts to ensure adherence to these standards."

Appears in 1 contract

Samples: Transfer Agency Agreement (VLC Trust)

CIP Services. To help the Fund comply with its Customer Identification Program (which the Fund is required to have under regulations issued under Section 326 of the USA PATRIOT Act) PFPC will do the following: (a) Implement procedures under which new accounts in the Fund are not established unless PFPC has obtained the name, date of birth (for natural persons only), address and government-issued identification number (collectively, the "DATA ELEMENTS") for each corresponding CUSTOMER (as defined in 31 CFR 103.131). (b) Use collected Data Elements to attempt to reasonably verify the identity of each new Customer promptly before or after each corresponding new account is opened. Methods may consist of non-documentary methods (for which PFPC may use unaffiliated information vendors to assist with such verifications) and documentary methods (as permitted by 31 CFR 103.131), and may include procedures under which PFPC personnel perform enhanced due diligence to verify the identities of Customers the identities of whom were not successfully verified through the first-level (which will typically be reliance on results obtained from an information vendor) verification process(es). (c) Record the Data Elements and maintain records relating to verification of new Customers consistent with 31 CFR 103.131(b)(3). (d) Regularly report to the Fund about measures taken under (a)-(c) above. (e) If PFPC provides services by which prospective Customers may subscribe for shares in the Fund via the Internet or telephone, work with the Fund to notify prospective Customers, consistent with 31 CFR 103.(b)(5), about the Fund's CIP. (f) Set forth on a separate fee schedule compensation amounts due for these CIP Services. Notwithstanding anything to the contrary, and without expanding the scope of the express language above, PFPC need not collect the Data Elements for (or verify) prospective customer (or accounts) beyond the requirements of relevant regulation (for example, PFPC will not verify customers opening accounts through NSCC) and PFPC need not perform any task that need not be performed for the fund to be in compliance with relevant regulation. Unless the parties subsequently agree otherwise, PFPC need not perform any of the steps (a)-(f) with respect to persons purchasing into the fund (or any portfolio thereof) via exchange privileges. EXHIBIT 1 OF SCHEDULE A ----------------------- PERFORMANCE STANDARDS DOMINI STANDARDS TRANSFER AGENCY SERVICES: Category Components (to be reported individually) Financials Purchases, Redemptions, Exchanges, Adjustments (both financial and non-financial adjustments) Accuracy and Timeliness Minimum Acceptable Quality Score: 99% Non-Financials Maintenance (including address changes, option changes, Legal Transfers, Transfer of Assets, New Accounts) Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Print Mail Statements, Confirms, Checks Accuracy and Timeliness Minimum Acceptable Quality Score: 99.5% Reprints done at PFPC's cost including reimbursement for used stock and postage. Apology letters to be sent at PFPC's expense Shareholder Service Telephones, Correspondence Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Review: Minimum Quality Scores for above categories to be reviewed in one year for possible improvements. Completion Standards Transaction Processing (Days = business days; within 2 days includes day received), trade date = day trade processed in accordance with fund prospectus A. Complete on day of receipt: o Purchases, redemptions, exchanges, financial adjustments, new accounts, fiduciary to fiduciary transfer of assets, address change B. Complete within 2 days of receipt: o Non-financial adjustments, legal transfers C. Complete within 2 days of receipt: o Maintenance D. 100% Same Day Quality Control of Financial Items and new account set up E. Transfer of Assets Tracking o PFPC will track and follow-up with transfer of assets pending after 15-30-45 days, and every 15 days thereafter. Print Mail and Wire* A. Mailed on business day following trade date o Shareholder check o Distribution B. Bank Wire or ACH disbursed on business day following trade date o Shareholder redemption o Distribution C. Mailed within one day of trade date o Confirms o New account Welcome Letters D. Mailed within five business days following the end of the reporting period o Statements E. Tax forms/tapes to produce tax forms will be delivered to vendors within sufficient time to allow adherence to IRS mailing regulations. F. Tax tapes will be created and mailed to adhere to IRS regulations. * Note that Print Mail performance standards will be in effect only for those mailings where services are provided or overseen by PFPC. However, in all cases, PFPC will take reasonable efforts to ensure adherence to these standards.

Appears in 1 contract

Samples: Transfer Agency and Services Agreement (Domini Advisor Trust)

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CIP Services. To help the Fund comply with its Customer Identification Program ("CIP") which the Fund is required to have under regulations issued under Section 326 of the USA PATRIOT Act) PFPC will do the following: (a) Implement procedures under which new accounts in the Fund are not established unless PFPC has obtained the name, date of birth (for natural persons only), address and government-issued identification number (collectively, the "DATA ELEMENTSData Elements") for each corresponding CUSTOMER Customer (as defined in 31 CFR 103.131). (b) Use collected Data Elements to attempt to reasonably verify the identity of each new Customer promptly before or after each corresponding new account is opened. Methods may consist of non-documentary methods (for which PFPC may use unaffiliated information vendors to assist with such verifications) and documentary methods (as permitted by 31 CFR 103.131), and may include procedures under which PFPC personnel perform enhanced due diligence to verify the identities of Customers the identities of whom were not successfully verified through the first-level (which will typically be reliance on results obtained from an information vendor) verification process(es). (c) Record the Data Elements and maintain records relating to verification of new Customers consistent with 31 CFR 103.131(b)(3). (d) Regularly report to the Fund about measures taken under (a)-(c) above. (e) If PFPC provides services by which prospective Customers may subscribe for shares in the Fund via the Internet or telephone, work with the Fund to notify prospective Customers, consistent with 31 CFR 103.(b)(5), about the Fund's CIP. (f) Set forth on a separate fee schedule compensation amounts due for these CIP Services. Notwithstanding anything to the contrary, and without expanding the scope of the express language above, PFPC need not collect the Data Elements for (or verify) prospective customer customers (or accounts) beyond the requirements of relevant regulation (for example, PFPC will not verify customers opening accounts through NSCC) and PFPC need not perform any task that need not be performed for the fund Fund to be in compliance with relevant regulation. Unless the parties subsequently agree otherwise, PFPC need not perform any of the steps (a)-(f) with respect to persons purchasing into the fund (or any portfolio thereof) via exchange privileges. EXHIBIT 1 OF SCHEDULE A PERFORMANCE STANDARDS DOMINI STANDARDS TRANSFER AGENCY SERVICES: Category Components (to be reported individually) Financials Purchases, Redemptions, Exchanges, Adjustments (both financial and non-financial adjustments) Accuracy and Timeliness Minimum Acceptable Quality Score: 99% Non-Financials Maintenance (including address changes, option changes, Legal Transfers, Transfer of Assets, New Accounts) Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Print Mail Statements, Confirms, Checks Accuracy and Timeliness Minimum Acceptable Quality Score: 99.5% Reprints done at PFPC's cost including reimbursement for used stock and postage. Apology letters to be sent at PFPC's expense Shareholder Service Telephones, Correspondence Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Review: Minimum Quality Scores for above categories to be reviewed in one year for possible improvements. Completion Standards Transaction Processing (Days = business days; within 2 days includes day received), trade date = day trade processed in accordance with fund prospectus A. Complete on day of receipt: o Purchases, redemptions, exchanges, financial adjustments, new accounts, fiduciary to fiduciary transfer of assets, address change B. Complete within 2 days of receipt: o Non-financial adjustments, legal transfers C. Complete within 2 days of receipt: o Maintenance D. 100% Same Day Quality Control of Financial Items and new account set up E. Transfer of Assets Tracking o PFPC will track and follow-up with transfer of assets pending after 15-30-45 days, and every 15 days thereafter. Print Mail and Wire* A. Mailed on business day following trade date o Shareholder check o Distribution B. Bank Wire or ACH disbursed on business day following trade date o Shareholder redemption o Distribution C. Mailed within one day of trade date o Confirms o New account Welcome Letters D. Mailed within five business days following the end of the reporting period o Statements E. Tax forms/tapes to produce tax forms will be delivered to vendors within sufficient time to allow adherence to IRS mailing regulations. F. Tax tapes will be created and mailed to adhere to IRS regulations. * Note that Print Mail performance standards will be in effect only for those mailings where services are provided or overseen by PFPC. However, in all cases, PFPC will take reasonable efforts to ensure adherence to these standards.

Appears in 1 contract

Samples: Services Agreement (Wilshire Mutual Funds Inc)

CIP Services. 7.1 To help the Fund Trust comply with its Customer Identification Program (which the Fund Trust is required to have under regulations issued under Section 326 of the USA PATRIOT Act) PFPC will do the following: (a) 7.1.1 Implement procedures under which new accounts in the Fund Trust are not established unless PFPC has obtained the name, date of birth (for natural persons only), address and government-issued identification number (collectively, the "DATA ELEMENTS"“Data Elements”) for each corresponding CUSTOMER Customer (as defined in 31 CFR 103.131). (b) 7.1.2 Use collected Data Elements to attempt to reasonably verify the identity of each new Customer promptly before or promptly after each corresponding new account is opened. Methods may consist of non-documentary methods (for which PFPC may use unaffiliated information vendors to assist with such verifications) and documentary methods (as permitted by 31 CFR 103.131), and may include procedures under which PFPC personnel perform enhanced additional due diligence to verify the identities of Customers the identities of whom were not successfully verified through the first-level (which will typically be reliance on results obtained from an information vendor) verification process(es). (c) 7.1.3 Record the Data Elements and maintain records relating to verification of new Customers consistent with 31 CFR 103.131(b)(3103.131 (b)(3). (d) 7.1.4 Regularly report to the Fund Trust about measures taken under (a)-(c) Sections 7.1.1 and 7.1.3 above. (e) 7.1.5 If PFPC provides services by which prospective Customers may subscribe for shares in the Fund Trust via the Internet or telephone, work with the Fund Trust to notify prospective Customers, consistent with 31 CFR 103.(b)(5), about the Fund's Trust’s CIP. (f) 7.1.6 Set forth on a separate fee schedule compensation amounts due for these CIP Services. . 7.2 Notwithstanding anything to the contrary, and without expanding the scope of the express language above, PFPC need not collect the Data Elements for (or verify) prospective customer (or accounts) beyond the requirements of relevant regulation (for example, PFPC will not verify customers opening accounts through NSCC) and PFPC need not perform any task that need not be performed for the fund Trust to be in compliance with relevant regulation. Unless the parties subsequently agree otherwise, PFPC need not perform any of the steps (a)-(f) with respect to persons purchasing into the fund (or any portfolio thereof) via exchange privileges. EXHIBIT 1 OF SCHEDULE A PERFORMANCE STANDARDS DOMINI STANDARDS TRANSFER AGENCY SERVICES: Category Components (to be reported individually) Financials Purchases, Redemptions, Exchanges, Adjustments (both financial and non-financial adjustments) Accuracy and Timeliness Minimum Acceptable Quality Score: 99% Non-Financials Maintenance (including address changes, option changes, Legal Transfers, Transfer of Assets, New Accounts) Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Print Mail Statements, Confirms, Checks Accuracy and Timeliness Minimum Acceptable Quality Score: 99.5% Reprints done at PFPC's cost including reimbursement for used stock and postage. Apology letters to be sent at PFPC's expense Shareholder Service Telephones, Correspondence Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Review: Minimum Quality Scores for above categories to be reviewed in one year for possible improvements. Completion Standards Transaction Processing (Days = business days; within 2 days includes day received), trade date = day trade processed in accordance with fund prospectus A. Complete on day of receipt: o Purchases, redemptions, exchanges, financial adjustments, new accounts, fiduciary to fiduciary transfer of assets, address change B. Complete within 2 days of receipt: o Non-financial adjustments, legal transfers C. Complete within 2 days of receipt: o Maintenance D. 100% Same Day Quality Control of Financial Items and new account set up E. Transfer of Assets Tracking o PFPC will track and follow-up with transfer of assets pending after 15-30-45 days, and every 15 days thereafter. Print Mail and Wire* A. Mailed on business day following trade date o Shareholder check o Distribution B. Bank Wire or ACH disbursed on business day following trade date o Shareholder redemption o Distribution C. Mailed within one day of trade date o Confirms o New account Welcome Letters D. Mailed within five business days following the end of the reporting period o Statements E. Tax forms/tapes to produce tax forms will be delivered to vendors within sufficient time to allow adherence to IRS mailing regulations. F. Tax tapes will be created and mailed to adhere to IRS regulations. * Note that Print Mail performance standards will be in effect only for those mailings where services are provided or overseen by PFPC. However, in all cases, PFPC will take reasonable efforts to ensure adherence to these standards.

Appears in 1 contract

Samples: Investment Company Services Agreement (Matthews International Funds)

CIP Services. To help the Fund comply with its Customer Identification Program (which the Fund is required to have under regulations issued under Section 326 of the USA PATRIOT Act) PFPC will do the following: (a) Implement procedures under which new accounts in the Fund are not established unless PFPC has obtained the name, date of birth (for natural persons only), address and government-issued identification number (collectively, the "DATA ELEMENTS"“Data Elements”) for each corresponding CUSTOMER Customer (as defined in 31 CFR 103.131). (b) Use collected Data Elements to attempt to reasonably verify the identity of each new Customer promptly before or after each corresponding new account is opened. Methods may consist of non-documentary methods (for which PFPC may use unaffiliated information vendors to assist with such verifications) and documentary methods (as permitted by 31 CFR 103.131), and may include procedures under which PFPC personnel perform enhanced due diligence to verify the identities of Customers the identities of whom were not successfully verified through the first-level (which will typically be reliance on results obtained from an information vendor) verification process(es). (c) Record the Data Elements and maintain records relating to verification of new Customers consistent with 31 CFR 103.131(b)(3). (d) Regularly report to the Fund about measures taken under (a)-(c) above. (e) If PFPC provides services by which prospective Customers may subscribe for shares in the Fund via the Internet or telephone, work with the Fund to notify prospective Customers, consistent with 31 CFR 103.(b)(5), about the Fund's ’s CIP. (f) Set forth on a separate fee schedule compensation amounts due for these CIP Services. Notwithstanding anything to the contrary, and without expanding the scope of the express language above, PFPC need not collect the Data Elements for (or verify) prospective customer customers (or accounts) beyond the requirements of relevant regulation (for example, PFPC will not verify customers opening accounts through NSCC) and PFPC need not perform any task that need not be performed for the fund Fund to be in compliance with relevant regulation. Unless the parties subsequently agree otherwise, PFPC need not perform any of the steps (a)-(f) with respect to persons purchasing into the fund (or any portfolio thereof) via exchange privileges. EXHIBIT 1 OF SCHEDULE A PERFORMANCE STANDARDS DOMINI STANDARDS TRANSFER AGENCY SERVICES: Category Components (to be reported individually) Financials Purchases, Redemptions, Exchanges, Adjustments (both financial and non-financial adjustments) Accuracy and Timeliness Minimum Acceptable Quality Score: 99% Non-Financials Maintenance (including address changes, option changes, Legal Transfers, Transfer of Assets, New Accounts) Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Print Mail Statements, Confirms, Checks Accuracy and Timeliness Minimum Acceptable Quality Score: 99.5% Reprints done at PFPC's cost including reimbursement for used stock and postage. Apology letters to be sent at PFPC's expense Shareholder Service Telephones, Correspondence Accuracy and Timeliness Minimum Acceptable Quality Score: 98% Review: Minimum Quality Scores for above categories to be reviewed in one year for possible improvements. Completion Standards Transaction Processing (Days = business days; within 2 days includes day received), trade date = day trade processed in accordance with fund prospectus A. Complete on day of receipt: o Purchases, redemptions, exchanges, financial adjustments, new accounts, fiduciary to fiduciary transfer of assets, address change B. Complete within 2 days of receipt: o Non-financial adjustments, legal transfers C. Complete within 2 days of receipt: o Maintenance D. 100% Same Day Quality Control of Financial Items and new account set up E. Transfer of Assets Tracking o PFPC will track and follow-up with transfer of assets pending after 15-30-45 days, and every 15 days thereafter. Print Mail and Wire* A. Mailed on business day following trade date o Shareholder check o Distribution B. Bank Wire or ACH disbursed on business day following trade date o Shareholder redemption o Distribution C. Mailed within one day of trade date o Confirms o New account Welcome Letters D. Mailed within five business days following the end of the reporting period o Statements E. Tax forms/tapes to produce tax forms will be delivered to vendors within sufficient time to allow adherence to IRS mailing regulations. F. Tax tapes will be created and mailed to adhere to IRS regulations. * Note that Print Mail performance standards will be in effect only for those mailings where services are provided or overseen by PFPC. However, in all cases, PFPC will take reasonable efforts to ensure adherence to these standards.

Appears in 1 contract

Samples: Fund Accounting, Financial and Regulatory Administration and Transfer Agency Services Agreement (Wilshire Variable Insurance Trust)

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