Common use of Claims Services Clause in Contracts

Claims Services. a. TCG will not commence the Claims Services and process Your Claim(s) until TCG receives Your Instruction. b. TCG will investigate and, if appropriate, based on the information provided by You and the Company, prepare, submit and handle Your Claim(s) to the Company and/or the FOS and/or the FSCS on Your behalf. If TCG does not believe there is merit for Your Claim(s) TCG will notify You and provide information about Your next steps. c. You understand that by completing and signing one LOA, that the Company may investigate all accounts held with them under the Instruction provided, and that any successful Claim(s) will be subject to a Fee(s). d. You may also be asked to complete a FOS/PBA Questionnaire to allow TCG to investigate the existence and merits of the Claim(s). e. TCG or the Company may require further authority, information or documents from You to facilitate the provision of the Claims Services. Documentation that may be required includes: proof of identification and proof of address (this is not an exhaustive list). f. You agree You will deal promptly with requests for authority, information or documents that TCG or the Company might make. g. You will ensure that any information provided is true, accurate and completed to the best of Your knowledge. TCG will not check such information except where it is under legal obligation to do so. h. The Company may contact You directly and You will inform TCG promptly of this and any relevant matters affecting Your Claim(s). i. TCG will use reasonable endeavours to obtain Compensation for the Claim(s) pursued. j. TCG will update You about any significant development in Your Claim(s) using Your preferred contact method, including by SMS (text message), email, telephone and/or post. You will receive at least one update per Claim(s) every six months. k. Any successful Claim(s) will be subject to a Fee(s), as set out in clause 4. l. You agree to TCG dealing exclusively with Your Claim(s) and acknowledge that You could complain directly to the Company and/or the FSCS and, if unsuccessful, the FOS, at no cost.

Claims Services. a. TCG will not commence the Claims Services and process Your Claim(s) until TCG receives Your Instruction. b. TCG will use reasonable endeavours to request the Company confirm whether PPI existed on any account(s) which You held with them, by making a SAR. c. If no PPI is identified, this Agreement will come to an end. d. You authorise this Agreement to continue on any account(s) where a Company has confirmed You may have/had PPI. e. TCG will investigate and, if appropriate, based on the information provided by You and the Company, prepare, submit and handle Your Claim(s) to the Company and/or the FOS and/or the FSCS on Your behalf. If TCG does not believe there is merit for Your Claim(s) ), TCG will notify You and provide information about Your next steps. c. f. You understand that by completing and signing one LOA, that the Company may investigate all accounts held with them where PPI has been applied, under the Instruction Instruction(s) provided, and that any successful Claim(s) will be subject to a Fee(s). d. You may also be asked to complete a FOS/PBA Questionnaire to allow TCG to investigate the existence and merits of the Claim(s). e. g. TCG or the Company may require further authority, information or documents from You to facilitate the provision of the Claims Services. Documentation that may be required includes: proof of identification and proof of address (this is not an exhaustive list). f. h. You agree that You will deal promptly with requests for authority, information or documents that TCG or the Company might make. g. i. You will ensure that any information provided is true, accurate and completed to the best of Your knowledge. TCG will not check such information except where it is under legal obligation to do so. h. j. The Company may contact You directly and You will inform TCG promptly of this and any relevant matters affecting Your Claim(s). i. k. TCG will use reasonable endeavours to obtain Compensation for the Claim(s) pursued. j. l. TCG will update You about any significant development in Your Claim(s) using Your preferred contact method, including by SMS (text message), email, telephone and/or post. You will receive at least one update per Claim(s) every six months. k. m. Any successful Claim(s) will be subject to a Fee(s), as set out in clause 4. l. n. You agree to TCG dealing exclusively with Your Claim(s) and acknowledge that You could complain directly to the Company and/or the FSCS and, if unsuccessful, the FOS, at no cost.

Claims Services. a. TCG will not commence the Claims Services and process Your Claim(s) until TCG receives Your Instruction. b. TCG will use reasonable endeavours to request the Company confirm whether PPI existed on any account(s) which You held with them, by making a SAR. c. If no PPI is identified, this Agreement will come to an end. d. You authorise this Agreement to continue on any account(s) where a Company has confirmed You may have/had PPI. e. TCG will investigate and, if appropriate, based on the information provided by You and the Company, prepare, submit and handle Your Claim(s) to the Company and/or the FOS and/or the FSCS on Your behalf. Dependent on the Company’s internal processes, TCG may submit Your PPI Check and PPI Claim(s) to the Company at the same time. If TCG does not believe there is merit for Your Claim(s) ), TCG will notify You and provide information about Your next steps. c. f. You understand that by completing and signing one LOA, that the Company may investigate all accounts held with them where PPI has been applied, under the Instruction Instruction(s) provided, and that any successful Claim(s) will be subject to a Fee(s). d. You may also be asked to complete a FOS/PBA Questionnaire to allow TCG to investigate the existence and merits of the Claim(s). e. g. TCG or the Company may require further authority, information or documents from You to facilitate the provision of the Claims Services. Documentation that may be required includes: proof of identification and proof of address (this is not an exhaustive list). f. h. You agree that You will deal promptly with requests for authority, information or documents that TCG or the Company might make. g. i. You will ensure that any information provided is true, accurate and completed to the best of Your knowledge. TCG will not check such information except where it is under legal obligation to do so. h. j. The Company may contact You directly and You will inform TCG promptly of this and any relevant matters affecting Your Claim(s). i. k. TCG will use reasonable endeavours to obtain Compensation for the Claim(s) pursued. j. l. TCG will update You about any significant development in Your Claim(s) using Your preferred contact method, including by SMS (text message), email, telephone and/or post. You will receive at least one update per Claim(s) every six months. k. m. Any successful Claim(s) will be subject to a Fee(s), as set out in clause 4. l. n. You agree to TCG dealing exclusively with Your Claim(s) and acknowledge that You could complain directly to the Company and/or the FSCS and, if unsuccessful, the FOS, at no cost.

Claims Services. a. TCG will not commence the Claims Services and process Your Claim(s) until TCG receives Your Instruction. b. TCG will use reasonable endeavours to request the Company confirm whether You held an Investment(s) with them, by making a SAR. c. If no Investment(s) or Pension(s) is identified, this Agreement will come to an end. d. You authorise this Agreement to continue on any Investment(s) or Pension(s) that has been identified by the Company. e. TCG will investigate and, if appropriate, based on the information provided by You and the Company, prepare, submit and handle Your Claim(s) to the Company and/or the FOS and/or the FSCS on Your behalf. If TCG does not believe there is merit for Your Claim(s) TCG will notify You and provide information about Your next steps. TCG will use reasonable endeavours to obtain Compensation for the Claim(s) pursued. c. f. You may also be asked to complete a Questionnaire to allow TCG to investigate the existence and merits of the Claim(s). g. You understand that by completing and signing one LOA, that the Company may investigate all Investment(s) and/or Pension(s) on all accounts held with them under the Instruction provided, and that any successful Claim(s) will be subject to a Fee(s). d. You may also be asked to complete a FOS/PBA Questionnaire to allow TCG to investigate the existence and merits of the Claim(s). e. h. TCG or the Company may require further authority, information or documents from You to facilitate the provision of the Claims Services. Documentation that may be required includes: proof of identification and proof of address (this is not an exhaustive list). f. i. You agree that You will deal promptly with requests for authority, information or documents that TCG or the Company might make. g. j. You will ensure that any information provided is true, accurate and completed to the best of Your knowledge. TCG will not check such information except where it is under legal obligation to do so. h. k. The Company may contact You directly and You will inform TCG promptly of this and any relevant matters affecting Your Claim(s). i. TCG will use reasonable endeavours to obtain Compensation for the Claim(s) pursued. j. l. TCG will update You about any significant development in Your Claim(s) using Your preferred contact method, including by SMS (text message), email, telephone and/or post. You will receive at least one update per Claim(s) every six months. k. Any successful Claim(sm. Once Your Instruction(s) will be subject has been received TCG has the right to a Fee(s), as set out in clause 4. l. You agree to TCG dealing deal exclusively with Your the Claim(s) and You acknowledge that You could complain directly to the Company and/or the FSCS and, and if unsuccessful, unsuccessful the FOS, at no cost.

Claims Services. a. TCG will not commence These are the Terms on which Fast PPI agrees to provide the Claims Services and process You agree both to be bound by them and to acknowledge them once we have received Your Instructions to proceed with Your Claim(s) until TCG receives Your Instruction). b. TCG will investigate and, if appropriate, based on the information provided by That You and the Company, prepare, submit and handle Your Claim(s) are aware that You could complain directly to the Company and/or at no cost, with the ability to take matters further with the FOS and/or the FSCS on Your behalf. If TCG does not believe there is merit for Your Claim(s) TCG will notify You and provide information about Your next stepsor Court. c. If Fast PPI identifies PPI on a policy or account Fast PPI will ask You understand that to complete a Lender Questionnaire and will submit your claim to the Company. You provide Your Instructions by completing and signing one LOA, the ‘Authority to Submit Claim(s)’ form so that Fast PPI can submit your claim to the Company may investigate all accounts held with them under the Instruction provided, and that any successful Claim(s) will be subject to a Fee(s)if PPI is identified. d. If You may also do not return the Lender Questionnaire by post but complete it over the telephone You will still be asked to complete a FOS/PBA bound by this Agreement. e. The Lender Questionnaire is to allow TCG Fast PPI to investigate the existence and merits of the Claim(s). e. TCG or f. Once Your Instructions have been received Fast PPI has the Company may require further authorityright to deal exclusively with the Claim(s), information or documents from unless otherwise agreed in writing by You to facilitate the provision of the Claims Services. Documentation that may be required includes: proof of identification and proof of address (this is not an exhaustive list). f. You agree You will deal promptly with requests for authority, information or documents that TCG or the Company might makeFast PPI. g. You will ensure that any information provided is true, accurate and completed true to the best of Your knowledge. TCG will not check such information except where it is under legal obligation to do so. h. The Company Where we believe that a PPI policy may contact have been mis-sold to You, we will submit a detailed Claim to the Company. i. You directly and will deal promptly with requests by Fast PPI for authority, information, documents or further requests that Fast PPI might make. You also give us permission to do a Credit Search on you for any Financial Related Products / Services you may have with a Credit Reference Agency. j. You will inform TCG Fast PPI promptly of this and any relevant matters affecting Your the Claim(s), such as direct contact from the Company. i. TCG k. Fast PPI will use reasonable endeavours to obtain Compensation for the Claim(s) pursued. j. TCG l. Fast PPI will update notify You about any significant development in Your Claim(s) using Your preferred contact method, including by SMS (text message), email, telephone and/or post. You will receive at least one update per Claim(s) every six months. k. Any successful Claim(s) will be subject if Fast PPI decides not to a Fee(s), as set out in clause 4. l. You agree to TCG dealing exclusively with pursue Your Claim(s) and acknowledge cancel this Agreement under clause 5. m. Fast PPI will notify You of the outcome of the Claim(s). n. If the Claim(s) is successful for Compensation for a PPI policy, the policy will be cancelled and You are responsible for identifying a replacement policy if appropriate. o. Where we have identified, you are under an IVA or other debt arrangement and we have decided to claim against the lender on your behalf, then any compensation you may receive from the lender may offset against your debt. Please speak to your IVA on this matter. p. Where interest is included as part of the Compensation it will be taxable depending on Your personal tax status. q. If Fast PPI have not been made aware of all situations, Fast PPI will not be liable to You whether in contract or tort for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by You and by us, such as loss of profits or loss of opportunity. r. You will not be liable for any Fees or charges if the Claim(s) is pursued and the Company pays no Compensation except where this Agreement is cancelled in accordance with clause 5, in which case a cancellation charge may be payable. s. Fast PPI reserves the right to assign the Contract and all rights under it to a third party, provided that You could complain directly the party it assigns to undertakes to perform the contract in the manner set out in this agreement, and the Company may sub- contract to others all or any of its obligations. We will notify you 14 days prior to doing this and you will have the option to opt out during this time. The Contract is personal to the Client and is not assignable except to the personal representatives of the Client, save for a Claims representative appointed by the Company and/or to handle the FSCS andClients Claims a person who is not a party to the Contract will have no rights pursuant to the Contracts (Rights of Third Parties Act 1999) to enforce the Contract. t. Fast PPI’s total liability to You in respect of all other losses arising under or in connection with this Agreement, if unsuccessfulwhether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the FOSamount of any Compensation to which You are entitled for the Claim(s) in connection to which Fast PPI is liable unless those losses were foreseeable by both parties when the Agreement was signed. u. Nothing in this Agreement shall limit or exclude Fast PPI ‘s liability for: • death or personal injury caused by its negligence, at no costor the negligence of its employees, agents or subcontractors; • fraud or fraudulent misrepresentation; or • breach of the terms implied by sections 49 to 52 of the Consumer Rights Xxx 0000.

Claims Services. a. TCG will not commence the Claims Services and process Your Claim(s) until TCG receives Your Instruction. b. TCG will investigate use reasonable endeavours to request the Company provide information about any PPI policies and undisclosed commissions (Plevin) or other sums paid by the Company to third parties, that existed on any account(s) which You held with them, by making a SAR. c. TCG will promptly notify You of the outcome of the Plevin Check(s). d. If TCG are unable to identify a PPI policy(ies) and any undisclosed commissions (Plevin), or other sums paid by the Company to third parties, this Agreement will come to an end. e. You authorise this Agreement to continue and for TCG to send You a Legal Pack(s) for any account(s) where a Company has confirmed You may have/ had PPI and there were any undisclosed commissions (Plevin), or other sums paid by the Company to third parties associated with Your PPI policy(ies). f. You understand that by completing one LOA, the Company may provide information about multiple PPI policies, under the Instruction(s) provided, and that TCG will review this information to identify potential Claim(s). g. TCG will review and, if appropriate, based on the information provided by You and the Company, prepare, submit and handle issue You with a Legal Pack requesting Your Instruction to refer Your Claim(s) to the Company and/or Legal Partner to continue with the FOS and/or the FSCS Claim(s) on Your behalf. If TCG does not believe there is merit for Your Claim(s) TCG will notify You and provide information about Your next steps. c. You understand that by completing and signing one LOA, that the Company may investigate all accounts held with them under the Instruction provided, and that any successful Claim(s) will be subject to a Fee(s). d. You may also be asked to complete a FOS/PBA Questionnaire to allow TCG to investigate the existence and merits of the Claim(s). e. h. TCG or the Company may require further authority, information or documents from You to facilitate the provision of the Claims Services. Documentation that may be required includes: includes proof of identification and proof of address (this is not an exhaustive list). f. i. You agree that You will deal promptly with requests for authority, information or documents that TCG or the Company might make. g. j. You will ensure that any information provided is true, accurate and completed to the best of Your knowledge. TCG will not check such information except where it is under legal obligation to do so. h. The Company may contact k. You directly do not need to use a claims management company to assess Your eligibility for a Plevin Claim(s). You are free to seek advice elsewhere and You will inform TCG promptly of this and any relevant matters affecting are able to proceed with Your Claim(s)) directly through an alternate solicitor. i. TCG will use reasonable endeavours to obtain Compensation for the Claim(s) pursued. j. l. TCG will update You about any significant development in Your Claim(s) using Your preferred contact method, including by SMS (text message), email, telephone and/or postpost until Your Claim(s) is referred to the Legal Partner. You will receive at least one update per Claim(s) every six monthssixty days. k. Any successful Claim(s) will be subject to a Fee(s), as set out in clause 4. l. You agree to TCG dealing exclusively with Your Claim(s) and acknowledge that You could complain directly to the Company and/or the FSCS and, if unsuccessful, the FOS, at no cost.

Claims Services. a. These are the Terms on which TCG will not commence agrees to provide the Claims Services and You agree both to be bound by them and to acknowledge them once we have received Your Instructions to proceed with Your Claim(s). b. That You are aware that You could complain directly to the Company at no cost, with the ability to take matters further with the FOS or Court. c. We will not process Your Claim(s) until TCG receives we receive Your Instruction. b. TCG will investigate and, if appropriate, based on Instructions. By signing and returning the information Letter of Authority You have provided Your Instruction and agree to be bound by You and the Company, prepare, submit and handle Your Claim(s) to the Company and/or the FOS and/or the FSCS on Your behalf. If TCG does not believe there is merit for Your Claim(s) TCG will notify You and provide information about Your next steps. c. You understand that by completing and signing one LOA, that the Company may investigate all accounts held with them under the Instruction provided, and that any successful Claim(s) will be subject to a Fee(s)this Agreement. d. You may will also be asked to complete a FOS/PBA Questionnaire to allow TCG to investigate the existence and merits of the Claim(s). e. Once Your Instructions have been received TCG or has the Company may require further authorityright to deal exclusively with the Claim(s), information or documents from unless otherwise agreed in writing by You to facilitate the provision of the Claims Services. Documentation that may be required includes: proof of identification and proof of address (this is not an exhaustive list)TCG. f. You agree understand that by completing and signing the Letter of Authority, You will give TCG Your consent and full authority to deal promptly with requests for authority, information or documents that TCG or the Company might makeon Your behalf and to obtain the relevant information from the Company. g. You will ensure that any information provided is true, accurate and completed true to the best of Your knowledge. TCG will not check such information except where it is under legal obligation to do so. h. The Where we believe that a PBA policy may have been mis-sold to You, we will submit a detailed Claim to the Company may contact and/or the FOS upon Your Instruction(s). i. You directly and will deal promptly with requests by TCG for authority, information, documents or further requests that TCG might make. j. You will inform TCG promptly of this and any relevant matters affecting Your the Claim(s), such as direct contact from the Company. i. k. TCG will use reasonable endeavours to obtain Compensation for the Claim(s) pursued. j. l. TCG will update promptly notify You about any significant development in if TCG decides not to pursue Your Claim(s) using Your preferred contact method, including by SMS (text message), email, telephone and/or post. You will receive at least one update per Claim(s) every six months. k. Any successful Claim(s) will be subject to a Fee(s), as set out in and cancel this Agreement under clause 4. l. m. TCG will promptly notify You agree to TCG dealing exclusively with Your of the outcome of the Claim(s). n. If the Claim(s) is successful for Compensation, the policy will be cancelled and acknowledge You are responsible for identifying a replacement policy if appropriate. o. Your Compensation may be applied as part of Your bankruptcy estate, insolvency asset, or other debt arrangement and Your Compensation may not be paid directly to You. p. Where interest is included as part of the Compensation it may be taxable depending on Your personal tax status and You understand that You could complain directly are required to disclose this payment to HMRC. q. TCG will not be liable to You whether in contract or tort for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by You and by us, such as loss of profits or loss of opportunity. r. You will not be liable for any Fee(s) or charges if the Claim(s) is pursued and the Company and/or pays no Compensation except where this Agreement is cancelled in accordance with clause 4, in which case a cancellation charge may be payable. s. TCG reserve the FSCS andright to assign this Agreement and all rights under it and to subcontract to others all or any of our obligations under it. This Agreement is personal to You and is not assignable by You except to Your personal representatives. t. TCG’s total liability to You in respect of all other losses arising under or in connection with this Agreement, if unsuccessfulwhether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the FOSamount of any Compensation to which You are entitled for the Claim(s) in connection to which TCG is liable unless those losses were foreseeable by both parties when the Agreement was signed. u. Nothing in this Agreement shall limit or exclude TCG’s liability for: • death or personal injury caused by its negligence, at no costor the negligence of its employees, agents or subcontractors; • fraud or fraudulent misrepresentation; or • breach of the terms implied by sections 49 to 52 of the Consumer Rights Xxx 0000.

Claims Services. a. TCG will not commence the Claims Services and process Your Claim(s) until TCG receives Your Instruction. b. TCG will use reasonable endeavours to request the Loan Provider confirms whether You held a Loan(s) with them, by making a SAR. c. If no Loan(s) is identified, this Agreement will come to an end. d. You authorise this Agreement to continue on any Loan(s) that has been identified by Your Loan Provider. e. TCG will investigate and, if appropriate, based on the information provided by You and the CompanyLoan Provider, prepare, submit and handle Your Claim(s) to the Company Loan Provider and/or the FOS and/or the FSCS on Your behalf. If TCG does not believe there is merit for Your Claim(s) TCG will notify You and provide information about Your next steps. c. f. You may also be asked to complete a Payday Lending Questionnaire to allow TCG to investigate the existence and merits of the Claim(s). g. You understand that by completing and signing one LOA, that the Company Loan Provider may investigate all accounts Loan(s) held with them under the Instruction provided, and that any successful Claim(s) will be subject to a Fee(s). d. You may also be asked to complete a FOS/PBA Questionnaire to allow TCG to investigate the existence and merits of the Claim(s). e. h. TCG or the Company Loan Provider may require further authority, information or documents from You to facilitate the provision of the Claims Services. Documentation that may be required includes: proof of identification and proof of address (this is not an exhaustive list). f. i. You agree that You will deal promptly with requests for authority, information or documents that TCG or the Company Loan Provider might make. g. j. You will ensure that any information provided is true, accurate and completed to the best of Your knowledge. TCG will not check such information except where it is under legal obligation to do so. h. k. The Company Loan Provider may contact You directly and You will inform TCG promptly of this and any relevant matters affecting Your Claim(s). i. l. TCG will use reasonable endeavours to obtain Compensation for the Claim(s) pursued. j. m. TCG will update You about any significant development in Your Claim(s) using Your preferred contact method, including by SMS (text message), email, telephone and/or post. You will receive at least one update per Claim(s) every six months. k. Any successful Claim(sn. Once Your Instruction(s) will be subject has been received TCG has the right to a Fee(s), as set out in clause 4. l. You agree to TCG dealing deal exclusively with Your the Claim(s) and You acknowledge that You could complain directly to the Company and/or the FSCS Loan Provider and, if unsuccessful, the FOS, FOS at no cost.

Claims Services. a. TCG will not commence the Claims Services and process Your Claim(s) until TCG receives Your Instruction. b. TCG will investigate use reasonable endeavours to request the Company provide information about any PPI policies and undisclosed commissions (Plevin) or other sums paid by the Company to third parties, that existed on any account(s) which You held with them, by making a SAR. c. If TCG are unable to identify a PPI policy(ies) and any undisclosed commissions (Plevin), or other or sums paid by the Company to third parties, this Agreement will come to an end. d. You authorise this Agreement to continue and for TCG to send You a Legal Pack(s) for any account(s) where a Company has confirmed You may have/had PPI and there were any undisclosed commissions (Plevin), or other or sums paid by the Company to third parties associated with Your PPI policy(ies). e. You understand that by completing one LOA, the Company may provide information about multiple PPI policies, under the Instruction(s) provided, and that TCG will review this information to identify potential Claim(s). f. TCG will review and, if appropriate, based on the information provided by You and the Company, prepare, submit and handle issue You with a Legal Pack requesting Your Instruction to refer Your Claim(s) to the Company and/or Legal Partner to continue with the FOS and/or the FSCS Claim(s) on Your behalf. If TCG does not believe there is merit for Your Claim(s) TCG will notify You and provide information about Your next steps. c. You understand that by completing and signing one LOA, that the Company may investigate all accounts held with them under the Instruction provided, and that any successful Claim(s) will be subject to a Fee(s). d. You may also be asked to complete a FOS/PBA Questionnaire to allow TCG to investigate the existence and merits of the Claim(s). e. g. TCG or the Company may require further authority, information or documents from You to facilitate the provision of the Claims Services. Documentation that may be required includes: includes proof of identification and proof of address (this is not an exhaustive list). f. h. You agree that You will deal promptly with requests for authority, information or documents that TCG or the Company might make. g. i. You will ensure that any information provided is true, accurate and completed to the best of Your knowledge. TCG will not check such information except where it is under legal obligation to do so. h. The Company may contact You directly and You will inform TCG promptly of this and any relevant matters affecting Your Claim(s). i. TCG will use reasonable endeavours to obtain Compensation for the Claim(s) pursued. j. TCG will update You about any significant development in Your Claim(s) using Your preferred contact method, including by SMS (text message), email, telephone and/or post. You will receive at least one update per Claim(s) every six months. k. Any successful Claim(s) will be subject to a Fee(s), as set out in clause 4. l. You agree to TCG dealing exclusively with post until Your Claim(s) and acknowledge that You could complain directly is referred to the Company and/or the FSCS and, if unsuccessful, the FOS, at no costLegal Partner.

Claims Services. a. TCG will not commence the Claims Services and process Your Claim(s) until TCG receives Your Instruction. b. TCG will investigate use reasonable endeavours to request the Company provide information about any PPI policies and undisclosed commissions (Plevin) or other sums paid by the Company to third parties, that existed on any account(s) which You held with them, by making a SAR. c. TCG will promptly notify You of the outcome of the Plevin Check(s). d. If TCG are unable to identify a PPI policy(ies) and any undisclosed commissions (Plevin), or other sums paid by the Company to third parties, this Agreement will come to an end. e. You authorise this Agreement to continue and for TCG to send You a Legal Pack(s) for any account(s) where a Company has confirmed You may have/had PPI and there were any undisclosed commissions (Plevin), or other sums paid by the Company to third parties associated with Your PPI policy(ies). f. You understand that by completing one LOA, the Company may provide information about multiple PPI policies, under the Instruction(s) provided, and that TCG will review this information to identify potential Claim(s). g. TCG will review and, if appropriate, based on the information provided by You and the Company, prepare, submit and handle issue You with a Legal Pack requesting Your Instruction to refer Your Claim(s) to the Company and/or Legal Partner to continue with the FOS and/or the FSCS Claim(s) on Your behalf. If TCG does not believe there is merit for Your Claim(s) TCG will notify You and provide information about Your next steps. c. You understand that by completing and signing one LOA, that the Company may investigate all accounts held with them under the Instruction provided, and that any successful Claim(s) will be subject to a Fee(s). d. You may also be asked to complete a FOS/PBA Questionnaire to allow TCG to investigate the existence and merits of the Claim(s). e. h. TCG or the Company may require further authority, information or documents from You to facilitate the provision of the Claims Services. Documentation that may be required includes: includes proof of identification and proof of address (this is not an exhaustive list). f. i. You agree that You will deal promptly with requests for authority, information or documents that TCG or the Company might make. g. j. You will ensure that any information provided is true, accurate and completed to the best of Your knowledge. TCG will not check such information except where it is under legal obligation to do so. h. The Company may contact k. You directly do not need to use a claims management company to assess Your eligibility for a Plevin Claim(s). You are free to seek advice elsewhere and You will inform TCG promptly of this and any relevant matters affecting are able to proceed with Your Claim(s)) directly through an alternate solicitor. i. TCG will use reasonable endeavours to obtain Compensation for the Claim(s) pursued. j. l. TCG will update You about any significant development in Your Claim(s) using Your preferred contact method, including by SMS (text message), email, telephone and/or postpost until Your Claim(s) is referred to the Legal Partner. You will receive at least one update per Claim(s) every six monthssixty days. k. Any successful Claim(s) will be subject to a Fee(s), as set out in clause 4. l. You agree to TCG dealing exclusively with Your Claim(s) and acknowledge that You could complain directly to the Company and/or the FSCS and, if unsuccessful, the FOS, at no cost.