Common use of Client’s orders and requests Clause in Contracts

Client’s orders and requests. 3.2.1. During trading operations the following execution methods are applied: 3.2.2. “Market execution” method – for Futures and Stock CFDs; 3.2.3. “Market execution” method – for FOREX market trading tools 3.2.4. Any Client’s order given by means of Metatrader 4 trading terminal generally goes through the following steps: a) The Client submits an electronic order; b) The client terminal sends the order or request to the server; c) Provided there is a stable connectivity between the client terminal and the server, the order is received by the server and verified; d) In case the order is valid, it is put into the queue. In this case “Please wait... Order is being processed by the server” message is displayed in the “Order” window of the client terminal; e) The server returns the order processing results to the client terminal; f) Provided there is a stable connectivity between the client terminal and the server, the terminal receives the order or request processing results. 3.2.5. The Client can cancel a sent order only while it is in queue with “Order is accepted” status. In this case the Client should press “Cancel order” button. Due to the specifics of Metatrader 4 platform order cancellation in this case cannot be guaranteed. 3.2.6. In case the order has reached the dealer and has “Order is in process” status, such order cannot be cancelled. 3.2.7. The time of the order processing depends on the connection between the client terminal and the Company’s server, as well as on the current market conditions. During regular market hours the order processing time usually is 1 to 5 seconds. In irregular market conditions, the processing time can last longer. 3.2.8. In case the current quote of the financial instrument changes at the moment when the Company is processing the Client’s request, the Company reserves the right to use the new price (Bid/Ask). In such case, the Client’s request will be processed at the new price. 3.2.9. A Client’s request is declined in the following cases: a) During market opening when the order is sent before the first quote is received by the trading platform; b) In irregular market conditions; c) In case the Client doesn’t have sufficient margin. In this case “No quote” or “Not enough money” message is displayed by the trading platform; d) In case the Client uses an electronic advisor performing over 30 requests per minute the Company reserves a right to ban such EAs. e) For instruments with fixed spread or fixed commission for order opening with no spread, the Company reserves the right to change to “Close only” mode and decline new requests for order opening with the comment “Trade is disabled” in case spread on the basic contract exceeds the size of fixed spread or commission amount. 3.2.10. The general means of sending orders and requests is the trading terminal. Orders and requests can also be sent by phone or live chat. 0.0.00. Xx exceptional cases the use of the same IP address by different Clients can be a basis to consider all the orders on all the accounts, performed form this IP address, as those performed by the same Client. 3.2.12. Orders opened or closed by off-market quotes can be cancelled: a) In case the order was opened by an off-market quote b) In case the order was closed by an off-market quote 3.2.13. The Company doesn’t allow the usage of arbitrage strategies on connected markets (e.g. currency futures and spot currencies). In case the Client uses arbitrage in either clear or hidden way, the Company reserves a right to cancel such orders. 3.2.14. The Company reserves a right to cancel Client’s orders in case they do not comply with this Agreement

Client’s orders and requests. 3.2.1. During trading operations the following execution methods are applied: 3.2.2. “Market execution” method – for Futures and Stock CFDs; 3.2.3. “Market execution” method – for FOREX market trading tools 3.2.4. Any Client’s order given by means of Metatrader 4 trading terminal generally goes through the following steps: a) The Client submits an electronic order; b) The client terminal sends the order or request to the server; c) Provided there is a stable connectivity between the client terminal and the server, the order is received by the server and verified; d) In case the order is valid, it is put into the queue. In this case “Please wait... Order is being begin processed by the server” message is displayed in the “Order” window of the client terminal; e) The server returns the order processing results to the client terminal; f) Provided there is a stable connectivity between the client terminal and the server, the terminal receives the order or request processing results. 3.2.5. The Client can cancel a sent order only while it is in queue with “Order is accepted” status. In this case the Client should press “Cancel order” button. Due to the specifics of Metatrader 4 platform order cancellation in this case cannot be guaranteed. 3.2.6. In case the order has reached the dealer and has “Order is in process” status, such order cannot be cancelled. 3.2.7. The time of the order processing depends on the connection between the client terminal and the Company’s server, as well as on the current market conditions. During regular market hours the order processing time usually is 1 to 5 seconds. In irregular market conditions, the processing time can last longer. 3.2.8. In case the current quote of the financial instrument changes at the moment when the Company is processing the Client’s request, the Company reserves the right to use the new price (Bid/Ask). In a such case, the Client’s request will be processed at the new price. 3.2.9. A Client’s request is declined in the following cases: a) During market opening when the order is sent before the first quote is received by the trading platform; b) In irregular market conditions; c) In case the Client doesn’t have sufficient margin. In this case “No quote” or “Not enough money” message xxxxx xx is displayed by the trading platform; d) In case the Client uses an electronic advisor performing over 30 requests per minute the Company reserves a right to ban such EAs. e) For instruments with fixed spread or fixed commission for order opening with no spread, the Company reserves the right to change to “Close only” mode and decline new requests for order opening with the comment “Trade is disabled” in case spread on the basic contract exceeds the size of fixed spread or commission amount.comment 3.2.10. The general means of sending orders and requests is the trading terminal. Orders and requests can also be sent by phone or live chat. 0.0.00. Xx exceptional cases the use of the same IP address by different Clients can be a basis to consider all the orders on all the accounts, performed form this IP address, as those performed by the same Client. 3.2.12. Orders opened or closed by off-market quotes can be cancelled: a) In case the order was opened by an off-market quote b) In case the order was closed by an off-market quote 3.2.13. The Company doesn’t allow the usage of arbitrage strategies on connected markets (e.g. currency futures and spot currencies). In case the Client uses arbitrage in either clear or hidden way, the Company reserves a right to cancel such orders. 3.2.14. The Company reserves a right to cancel Client’s orders in case they do not comply with this Agreement 0.0.00. Xx case of using a swap-free account to perform arbitrage orders the Company reserves a right to change the account status back to regular and deposit/charge swaps for the whole period with prior written notification.