Common use of COMMUNICATION AND NOTIFICATION Clause in Contracts

COMMUNICATION AND NOTIFICATION. Service Provider’s responsibilities include: 1. Maintain accurate communications within designated timeframes and provide status reports through the Service Desk to DIR and DIR Customers and, as necessary, to other Service Component Provider(s) from the time a Problem is identified through Resolution. 2. Post-resolution, provide follow-up communications and status reporting as necessary. 3. Track and report any backlog of unresolved Problems on at least a monthly basis to the Problem Manager, or more frequently as requested by DIR.

COMMUNICATION AND NOTIFICATION. Service Provider’s Provider responsibilities include: 1. Maintain accurate communications within designated timeframes and provide status reports through the Service Desk MSI Problem Management process to DIR and DIR Customers and, as necessary, to other Service Component Provider(s) from the time a Problem is identified through Resolution. 2. Post-resolutionResolution, provide follow-up communications and status reporting as necessary. 3. Track and report any backlog of unresolved Problems on at least a monthly basis to the MSI Problem Manager, or more frequently as requested by DIR.