Communications and Operations Management. 8.1. All technology teams will maintain internal libraries of standard operating procedures that cover the installation, configuration. maintenance, and administration of the Agent systems. networks , and business applications. 8.2. Changes to production systems (e .g., upgrades and modifications to business applications emergency fixes. changes to systems and networks. new code deployments) will be subject to appropriate change management processes. 8.3. Segregation of duties will be maintained to minimize risk of theft. fraud. error. and unauthorized changes to information. unless mitigating controls are implemented ( e.g.. monitoring. log tile reviews. spot checks. audit trails).
Appears in 3 contracts
Samples: Service Agreement for Transfer Agent Services (John Hancock Tax-Advantaged Global Shareholder Yield Fund), Service Agreement for Transfer Agent Services (John Hancock Investors Trust), Service Agreement for Transfer Agent Services (John Hancock Financial Opportunities Fund)
Communications and Operations Management. 8.1. All technology teams will maintain internal libraries of standard operating procedures that cover the installation, configuration. maintenance, and administration of the Agent systems. networks networks, and business applications.
8.2. Changes to production systems (e .g.e.g., upgrades and modifications to business applications emergency fixes. changes to systems and networks. new code deployments) will be subject to appropriate change management processes.
8.3. Segregation of duties will be maintained to minimize risk of theft. fraud. error. and unauthorized changes to information. unless mitigating controls are implemented ( (e.g.. monitoring. log tile reviews. spot checks. audit trails).
Appears in 1 contract
Samples: Service Agreement for Transfer Agent Services (John Hancock Premium Dividend Fund)
