Complaint Tracking System. The system shall provide for the capabilities to track and report provider complaints as specified in Article 6.5 and the Appendix, Section A.7.5.
Appears in 2 contracts
Samples: Contract to Provide Services, Contract to Provide Services
Complaint Tracking System. The system shall provide for the capabilities to track and report provider complaints as specified in Article 6.5 6.5. The contractor shall provide detail reports identifying open complaints and summary statistics by provider on the Appendixtypes of complaints, Section A.7.5resolution, and average time for resolution.
Appears in 2 contracts
Samples: Contract to Provide Services (Centene Corp), Contract to Provide Services (Americhoice Corp)
Complaint Tracking System. The system shall provide for the capabilities to track and report provider complaints as specified in Article 6.5 and the Appendix, Section A.7.56.
Appears in 1 contract
