Complaints and Appeals. If you or your customers (hereinafter both referred to as “you”) are dissatisfied or unhappy with our service or performance, or any decision we make, you should write to the person who you normally deal with at TÜV UK within 30 days of receipt of the relevant decision. In either case the relevant manager will contact you as soon as possible in order to investigate the matter with a view to resolving it. If you remain dissatisfied with the decision, you may make a further appeal within 30 days of receipt of our decision by writing to the Chairman of the Governing Board at the following address: Governing Board Chairman (private and confidential) TÜV UK Ltd AMP House, Suites 00-00, 0xx Xxxxx, Xxxxxxxx Xxxx, Croydon CR0 2LX You will be notified of the Chairman's decision (or that of his nominated representative) within 30 days from the date we receive your further appeal The Chairman's decision shall be final and binding. However, if you remain dissatisfied at this stage, we would be obliged to encourage you to contact the relevant accreditation body for their advice in the matter.
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Samples: Certification Agreement, Factory Production Control Certification Agreement
Complaints and Appeals. If you or your customers (hereinafter both referred to as “you”) are dissatisfied or unhappy with our service or performance, or any decision we make, you should write to the person who you normally deal with at TÜV UK within 30 days of receipt of the relevant decision. In either case the relevant manager will contact you as soon as possible in order to investigate the matter with a view to resolving it. If you remain dissatisfied with the decision, you may make a further appeal within 30 days of receipt of our decision by writing to the Chairman Chairperson of the Governing Board at the following address: Governing Board Chairman Chairperson (private and confidential) TÜV UK Ltd AMP HouseXXX Xxxxx, Suites Xxxxxx 00-00, 0xx Xxxxx, Xxxxxxxx Xxxx, Croydon CR0 2LX Xxxxxxx XX0 0XX You will be notified of the ChairmanChairperson's decision (or that of his nominated representative) within 30 days from the date we receive your further appeal The ChairmanChairperson's decision shall be final and binding. However, if you remain dissatisfied at this stage, we would be obliged to encourage you to contact the relevant accreditation body for their advice in the matter.
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Complaints and Appeals. If you or your customers (hereinafter both referred to as “you”) are dissatisfied or unhappy with our service or performance, or any decision we make, you should write to the person who you normally deal with at TÜV UK within 30 days of receipt of the relevant decision. In either case the relevant manager will contact you as soon as possible in order to investigate the matter with a view to resolving it. If you remain dissatisfied with the decision, you may make a further appeal within 30 days of receipt of our decision by writing to the Chairman of the Governing Board at the following address: Governing Board Chairman (private and confidential) TÜV UK Ltd AMP HouseXXX Xxxxx, Suites Xxxxxx 00-00, 0xx Xxxxx, Xxxxxxxx Xxxx, Croydon CR0 2LX Xxxxxxx XX0 0XX You will be notified of the Chairman's decision (or that of his nominated representative) within 30 days from the date we receive your further appeal The Chairman's decision shall be final and binding. However, if you remain dissatisfied at this stage, we would be obliged to encourage you to contact the relevant accreditation body for their advice in the matter.
Appears in 1 contract
Samples: Certification Agreement
Complaints and Appeals. If you or your customers (hereinafter both referred to as “you”) are dissatisfied or unhappy with our service or performance, or any decision we make, you should write to the person who you normally deal with at TÜV UK within 30 days of receipt of the relevant decision. In either case the relevant manager will contact you as soon as possible in order to investigate the matter with a view to resolving it. If you remain dissatisfied with the decision, you may make a further appeal within 30 days of receipt of our decision by writing to the Chairman of the Governing Board at the following address: Governing Board Chairman (private and confidential) TÜV UK Ltd AMP House, Suites 0027-0029, 0xx Xxxxx5th Floor, Xxxxxxxx XxxxDingwall Road, Croydon CR0 2LX You will be notified of the Chairman's decision (or that of his nominated representative) within 30 days from the date we receive your further appeal The Chairman's decision shall be final and binding. However, if you remain dissatisfied at this stage, we would be obliged to encourage you to contact the relevant accreditation body for their advice in the matter.
Appears in 1 contract
Complaints and Appeals. If you or your customers (hereinafter both referred to as “you”) are dissatisfied or unhappy with our service or performance, or any decision we make, you should write to the person who you normally deal with at TÜV UK within 30 days of receipt of the relevant decision. In either case the relevant manager will contact you as soon as possible in order to investigate the matter with a view to resolving it. If you remain dissatisfied with the decision, you may make a further appeal within 30 days of receipt of our decision by writing to the Chairman Chairperson of the Governing Board at the following address: Governing Board Chairman Chairperson (private and confidential) TÜV UK Ltd AMP House, Suites 0027-0029, 0xx Xxxxx5th Floor, Xxxxxxxx XxxxDingwall Road, Croydon CR0 2LX You will be notified of the ChairmanChairperson's decision (or that of his nominated representative) within 30 days from the date we receive your further appeal The ChairmanChairperson's decision shall be final and binding. However, if you remain dissatisfied at this stage, we would be obliged to encourage you to contact the relevant accreditation body for their advice in the matter.
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