Compliance with Instructions and Guidelines. The Customer will comply at all times with, and will refer its employees, customers and/or end users to, any information, instructions or guidelines provided by the Supplier concerning the storage, application, handling, treatment, maintenance and use of the Products. The Customer will not modify or in any way interfere with the Products (including by opening, tampering with, splitting up, re- packaging the Products or altering any Label), except in accordance with the Supplier’s express written instructions.
Compliance with Instructions and Guidelines. The Customer will comply at all times with, and will refer its employees, customers and/or end users to, any information, instructions or guidelines provided by the Supplier concerning the storage, application, handling, treatment, maintenance and use of the Products. The Customer will not modify or in any way interfere with the Products (including by opening, tampering with, splitting up, re- packaging the Products or altering any Label), except in accordance with the Supplier’s express written instructions. 11.2 The Supplier will not be liable to the Customer for any loss or damage caused by any failure to store or otherwise handle the Products in accordance with information, instructions or guidelines provided by the Supplier. 11.3 In this Section 11, serious incident and incident will have the meanings given to them in the Medical Device Regulation (2017/745). The Customer will, or will otherwise procure that any end user supplied with the Products by the Customer will, notify the Supplier by email to xxxxxxxxxxxxxx@xxxxxxxxxxxx.xx.xx immediately of any serious incident or incident (or suspected serious incident or incident) relating to the Products together with details of the incident, the name(s) of any affected end user(s), and the country into which the Products were sold. The Customer agrees to co-operate with the Supplier at all times with monitoring the safety, performance and recall of the Products. The Customer will maintain a list which contains details of the Products sold by the Customer, the name and address of the end user(s) (if applicable) and the country into which the Products have been sold. This list will be made available to the Supplier promptly on request and the Customer will obtain all necessary consents from the end users in advance so it is able to provide the list, in accordance with Data Protection Law. 11.4 Complaints The Customer will immediately notify the Supplier of any complaints or other reports concerning the Products and will comply with all instructions from the Supplier regarding such complaints and reports. Any notification to a Competent Authority as a result of a quality or safety issue relating to the Products (including any serious incident or incident) will be made by the Supplier, except where the Customer does so in accordance with explicit written instructions from the Supplier. 11.5
Compliance with Instructions and Guidelines. The client shall comply with the instructions for use and installation guidelines supplied by EUROIMMUN.
