Common use of CONDITIONS OF THE SERVICES Clause in Contracts

CONDITIONS OF THE SERVICES. The following provisions apply to any services provided by CU*ANSWERS pursuant to this Agreement: (a) If CREDIT UNION introduces a material change in the scope of the professional services, CU*ANSWERS reserves the right to alter the timeline and/or fees. (b) CREDIT UNION agrees My CU Today is a non-critical service offered on a best effort basis. CREDIT UNION also agrees My CU Today is not a high availability service, and may not be available in the event of a disaster. (c) CREDIT UNION agrees that email alerts are provided on a best effort basis and are not guaranteed of timely delivery. (d) CREDIT UNION agrees to use browsers and email clients that are supported by My CU Today. (e) CREDIT UNION agrees that support for My CU Today is provided on a best effort basis only, from 8am to 5pm Eastern Time, excluding weekends and paid holidays. CREDIT UNION agrees that CU*ANSWERS cannot provide unlimited support on all aspects of the My CU Today system. (f) CREDIT UNION agrees and understands the data provided on the My CU Today website is imported directly from CU*BASE during a nightly process. CU*ANSWERS believes but does not guarantee this data to be valid and reliable, and CREDIT UNION agrees data provided on the My CU Today website is subject to errors in data transmission or file system handling. (g) Completion of professional services may depend on appropriate and timely cooperation from CREDIT UNION personnel; this cooperation includes but is not limited to complete, accurate, and timely responses to CU*ANSWERS inquiries. If for any reason this does not occur, a revised fee to reflect the additional time or resources required by CU*ANSWERS will be mutually agreed upon, and CREDIT UNION agrees to hold CU*ANSWERS harmless against all matters that arise in whole or in part from any resulting delay. (h) If circumstances arise that, in CU*ANSWERS’ professional judgment, prevent the services from completion, CU*ANSWERS retains the right to take any course of action permitted by professional standards, including declining to express an opinion or issue other work product or withdrawing from the Schedule. (i) THE PARTIES ACKNOWLEDGE THAT CU*ANSWERS DOES NOT PROVIDE LEGAL ADVICE. (j) CREDIT UNION agrees that CU*ANSWERS’ network affiliated partner organizations (“xxxxxxxx.xxx Partners”) may be used to fulfill service obligations to CREDIT UNION on behalf of CU*ANSWERS without prior notice to CREDIT UNION. CU*ANSWERS agrees in such an event, the xxxxxxxx.xxx Partners shall adhere to the same terms and conditions as agreed upon between CU*ANSWERS and CREDIT UNION with respect to those services.

CONDITIONS OF THE SERVICES. The following provisions apply to any services provided by CU*ANSWERS pursuant to this Agreement: (a) If CREDIT UNION introduces a material change in the scope of the professional services, CU*ANSWERS reserves the right to alter the timeline and/or fees. (b) CREDIT UNION agrees My CU Today the Board of Directors Website is a non-critical service offered on a best effort basis. CREDIT UNION also agrees My CU Today the Board of Directors Website is not a high availability service, and may not be available in the event of a disaster. (c) CREDIT UNION agrees that email alerts are provided on a best effort basis and are not guaranteed of timely delivery. (d) CREDIT UNION agrees to use browsers and email clients that are supported by My CU Todaythe Board of Directors Website. (d) CREDIT UNION agrees not to post non-public personally identifiable financial information of consumers to the Board of Directors Website. (e) CREDIT UNION agrees files will not be backed up or otherwise archived on the Board of Directors Website. (f) CREDIT UNION agrees that support for My CU Today the Board of Directors Website is provided on a best effort basis only, from 8am to 5pm Eastern Time, excluding weekends and paid holidays. CREDIT UNION agrees that CU*ANSWERS cannot provide unlimited support on all aspects of the My CU Today system. (f) CREDIT UNION agrees and understands the data provided on the My CU Today website is imported directly from CU*BASE during a nightly process. CU*ANSWERS believes but does not guarantee this data to be valid and reliable, and CREDIT UNION agrees data provided on the My CU Today website is subject to errors in data transmission or file system handlingBoard of Directors Website. (g) Completion of professional services may depend on appropriate and timely cooperation from CREDIT UNION personnel; this cooperation includes but is not limited to complete, accurate, and timely responses to CU*ANSWERS inquiries. If for any reason this does not occur, a revised fee to reflect the additional time or resources required by CU*ANSWERS will be mutually agreed upon, and CREDIT UNION agrees to hold CU*ANSWERS harmless against all matters that arise in whole or in part from any resulting delay. (h) If circumstances arise that, in CU*ANSWERS’ professional judgment, prevent the services from completion, CU*ANSWERS retains the right to take any course of action permitted by professional standards, including declining to express an opinion or issue other work product or withdrawing from the Schedule. (i) THE PARTIES ACKNOWLEDGE THAT CU*ANSWERS DOES NOT PROVIDE LEGAL ADVICE. (j) CREDIT UNION agrees that CU*ANSWERS’ network affiliated partner organizations (“xxxxxxxx.xxx Partners”) may be used to fulfill service obligations to CREDIT UNION on behalf of CU*ANSWERS without prior notice to CREDIT UNION. CU*ANSWERS agrees in such an event, the xxxxxxxx.xxx Partners shall adhere to the same terms and conditions as agreed upon between CU*ANSWERS and CREDIT UNION with respect to those services.

CONDITIONS OF THE SERVICES. The following provisions apply to any services provided by CU*ANSWERS pursuant to this Agreement: (a) If CREDIT UNION introduces agrees and attests that it has a material change in signed and executed Master Services Agreement with Virtual StrongBox, Inc., and a signed and executed Virtual StrongBox Order Form. CREDIT UNION further attests that such Agreements provide CREDIT UNION with an “Implementation Date” or “Activation Date” and such date is accurately reflected on the scope of the professional servicesOrder Form, CU*ANSWERS reserves the right to alter the timeline and/or feesbelow. (b) CREDIT UNION agrees My CU Today that access to VSB is a non-critical service offered on a best effort an “as is” basis. CREDIT UNION also agrees My CU Today that access to VSB is not a high availability service, and may not be available in the event of a disaster. (c) CREDIT UNION agrees that email alerts are provided on a best effort basis and are not guaranteed of timely delivery. (d) CREDIT UNION agrees to use browsers and email clients that are supported by My CU Today. (e) CREDIT UNION agrees that support for My CU Today VSB access is provided on a best effort basis only, from 8am to 5pm Eastern Time, excluding weekends and paid holidays. CREDIT UNION agrees that CU*ANSWERS cannot provide unlimited support on all aspects of the My CU Today systemVSB Access. (d) CREDIT UNION assumes the risk for activating VSB access, and agrees that CU*ANSWERS provides no warranties or representations with respect to the access provided to VSB, or the availability or functionality of VSB. (e) CREDIT UNION agrees that CU*ANSWERS does not monitor access to, or use of, VSB. (f) CREDIT UNION agrees and understands CU*ANSWERS reserves the data provided on the My CU Today website is imported directly from CU*BASE during a nightly process. right at all times to disclose any information as CU*ANSWERS believes but does not guarantee this data deems necessary to be valid and reliablesatisfy any applicable law, and CREDIT UNION agrees data provided on the My CU Today website is subject regulation, legal process or governmental request, or to errors edit, refuse to post or to remove any information or materials, in data transmission whole or file system handlingin part, in CU*ANSWERS’s sole discretion. (g) Completion of professional services may depend on appropriate and timely cooperation from CREDIT UNION personnel; this cooperation includes but is not limited to complete, accurate, and timely responses to CU*ANSWERS inquiries. If for any reason this does not occur, a revised fee to reflect the additional time or resources required by CU*ANSWERS will be mutually agreed upon, and CREDIT UNION agrees to hold CU*ANSWERS harmless against all matters that arise in whole or in part from any resulting delay. (h) If circumstances arise that, in CU*ANSWERS’ professional judgment, prevent the services from completion, CU*ANSWERS retains the right to take any course of action permitted by professional standards, including declining to express an opinion or issue other work product or withdrawing from the Schedule. (i) THE PARTIES ACKNOWLEDGE THAT CU*ANSWERS DOES NOT PROVIDE LEGAL ADVICE. (j) CREDIT UNION agrees that CU*ANSWERS’ network affiliated partner organizations (“xxxxxxxx.xxx Partners”) may be used to fulfill service obligations to CREDIT UNION on behalf of CU*ANSWERS without prior notice to CREDIT UNION. CU*ANSWERS agrees in such an event, the xxxxxxxx.xxx Partners shall adhere to the same terms and conditions as agreed upon between CU*ANSWERS and CREDIT UNION with respect to those services.