Common use of Conditions to Receive Support Clause in Contracts

Conditions to Receive Support. 3.3.1 Licensee must designate one or more Application Administrators, each of whom shall be an employee or contractor of Licensee. Only a designated Application Administrator may request Support. It is the responsibility of Licensee to instruct Users to route Support requests through the Application Administrator. 3.3.2 Licensee must maintain a dedicated connection, approved by Licensor, to the Licensed Software’s database and/or application server, with full screen access to the server and full administrative rights to publish information and make changes. 3.3.3 Licensee must maintain all related hardware and software systems required for the operation of the Licensed Software. Minimum System requirements are attached as Exhibit C (“SYSTEM REQUIREMENTS”). Licensor shall have no responsibility for configuring, maintaining or upgrading Licensee’s operating system, hardware, network, or any other software not provided by Licensor. Licensor is not responsible for creating or maintaining database or storage backup files. 3.3.4 Licensee must keep current and have installed the latest generally available version of the Licensed Software or the most recent previous version. 3.3.5 Licensee must provide Licensor’s support personnel with accurate configuration information, screen shots, or other files and documentation as required for each support request.