Confirmation Deliveries. Number of financial confirmations mailed by the end of the next business day after the transaction is processed..................................... 99.5% 7. CALLS ANSWERED WITHIN 15 SECONDS Number of calls answered within 15 seconds divided by total number of calls received..........................................................90.0% . A call is answered when a representative picks up the line Appendix F-5 DEPENDENCIES Citibank's delivery of the Services is dependent upon:
Appears in 1 contract
Samples: Accounting, Administration and Transfer Agency Services Agreement (Forum Funds)
Confirmation Deliveries. Number of financial confirmations mailed by the end of the next business day after the transaction is processed..................................... ..................... 99.5% 7. CALLS ANSWERED WITHIN 15 SECONDS Number of calls answered within 15 seconds divided by total number of calls received............................................................................................................ 90.0% . A call is answered when a representative picks up the line Appendix F-5 APPENDIX G -- DEPENDENCIES Citibank's delivery of the Services is dependent upon:
Appears in 1 contract
Samples: Accounting, Administration and Transfer Agency Services Agreement (Forum Funds)