CONFIRMATION OF REQUESTS. i. The Contractor shall acknowledge a complete Request from a Purchaser with a telephone call, voice mail message, and/or email message to the Purchaser within two (2) business hours, or by the end of that business day, whichever occurs first. ii. Once the Contractor acknowledges the Request, the Contractor will contact the tentatively scheduled Interpreter(s) within two (2) business days to confirm the Request. iii. The Contractor will send email confirmation that the request has been filled to the Purchaser, and the Customer (if different person) as soon as possible and not to less than forty-eight (48) hours prior to Appointment. iv. If the Contractor is unable to reach the preferred Interpreter(s) within this time frame, the Contractor will contact the Purchaser to inform and offer the option of requesting and contacting a different Interpreter (or Interpreters). If the Purchaser is not in agreement, they may choose to terminate the Request and seek elsewhere without negative repercussion from the Contractor
Appears in 13 contracts
Samples: Cooperative Purchasing Master Contract, Cooperative Purchasing Master Contract, Cooperative Purchasing Master Contract
CONFIRMATION OF REQUESTS. i. The Contractor shall acknowledge a complete Request from a Purchaser with a telephone call, voice mail message, and/or email message to the Purchaser within two (2) business hours, or by the end of that business day, whichever occurs first.
ii. Once the Contractor acknowledges the Request, the Contractor will contact the tentatively scheduled Interpreter(s) within two (2) business days to confirm the Request.
iii. The Contractor will send email confirmation that the request has been filled to the Purchaser, and the Customer (if different person) as soon as possible and not to less than forty-eight (48) hours prior to Appointment.
iv. If the Contractor is unable to reach the preferred Interpreter(s) within this time frame, the Contractor will contact the Purchaser to inform and offer the option of requesting and contacting a different Interpreter (or Interpreters). If the Purchaser is not in agreement, they may choose to terminate the Request and seek elsewhere without negative repercussion from the Contractor.
Appears in 11 contracts
Samples: Contract No. 02120, Contract No. 02120, Contract No. 02120