CONFIRMATION OF REQUESTS. i. The Contractor shall acknowledge a complete Request with a telephone call, voice mail message, and/or email message to the Purchaser by the end of the business day. ii. If the Contractor is unable to fulfill the Request, Contractor shall contact the Purchaser within 48 business hours to inform them and cancel Request and refer Purchaser to ODHH List of Interpreters. iii. The Contractor will send an email confirmation that the request has been filled to the Purchaser, and the Customer (if different person), as soon as possible and not less than least forty-eight (48) hours prior to Appointment.
Appears in 8 contracts
Samples: Sign Language Interpreter Services Contract, Sign Language Interpreter Services Contract, Sign Language Interpreter Services Contract
CONFIRMATION OF REQUESTS. i. The Contractor shall acknowledge a complete Request with a telephone call, voice mail message, and/or email message to the Purchaser by the end of the business day.
ii. If the Contractor is unable to fulfill the Request, Contractor shall contact the Purchaser within 48 business hours to inform them and cancel Request and refer Purchaser to ODHH List of Interpreters.
iii. The Contractor will send an email confirmation that the request has been filled to the Purchaser, and the Customer (if different person), as soon as possible and not less than least forty-eight (48) hours prior to Appointment. If there is no contact information for the customer on the Interpreter Request Form, then this is not required.
Appears in 5 contracts
Samples: Cooperative Purchasing Master Contract, Cooperative Purchasing Master Contract, Cooperative Purchasing Master Contract