CONNECTOR AVAILABILITY; ISSUE RESOLUTION. 2.1. Data Virtuality will review Connector issues identified by Client on a case-by-case basis. If Data Virtuality determines that a problem exists in the Connectors, Data Virtuality will either advise Client of plans for an update or upgrade containing a fix for the problem or, at its sole discretion, and dependent upon the nature of the problem and the impact to Client’s use of the Connector, make available to Client a temporary patch or workaround during a maintenance window time period mutually agreed upon by Data Virtuality and Client.
Appears in 5 contracts
Samples: Master License and Services Agreement, Master License and Services Agreement, Master License and Services Agreement
CONNECTOR AVAILABILITY; ISSUE RESOLUTION. 2.1. 3.1 Data Virtuality will review Connector issues identified by Client on a case-by-case basis. If Data Virtuality determines that a problem exists in the Connectors, Data Virtuality will either advise Client of plans for an update or upgrade containing a fix for the problem or, at its sole discretion, and dependent upon the nature of the problem and the impact to Client’s use of the Connector, make available to Client a temporary patch or workaround during a maintenance window time period mutually agreed upon by Data Virtuality and Client.
Appears in 2 contracts
Samples: Master License and Services Agreement, Master License and Services Agreement
