Common use of - CONSUMER COMPLAINT PROCEDURES Clause in Contracts

- CONSUMER COMPLAINT PROCEDURES. The Licensee shall establish a procedure for resolution of complaints by Subscribers. Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all complaints regarding the quality of service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority shall be responsible for receiving and acting upon Subscriber complaints and/or inquiries, as follows: (a) Upon request of the Issuing Authority the Licensee shall, within ten

- CONSUMER COMPLAINT PROCEDURES. The Licensee shall establish a procedure for resolution of complaints by Subscribers. Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all complaints regarding the quality of service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority shall be responsible for receiving and acting upon Subscriber complaints and/or inquiries, as follows: (a) Upon request of the Issuing Authority the Licensee shall, within ten,