Common use of Consumer Focus Clause in Contracts

Consumer Focus.  Each employee has responsibility to ensure an excellent standard of service is offered by partnering with patient, consumers and/or carers and the community at all levels of health care provision, planning and evaluation.  Demonstrate a commitment to the patient ‘Charter of Healthcare Rights’.  Recognise and respond to the needs and requirements of each individual patient, consumer and/or carer.  Each employee has responsibility to ensure patient and consumer safety and quality of care is the highest priority.  Ensure any risks are identified and reported promptly and that prevention strategies are implemented to ensure the safety of all patients and consumers.  Maintain a good working knowledge of the National Safety and Quality Health Service Standards, take initiative to pursue opportunities for quality improvement, and actively contribute to accreditation of the service being delivered.  Actively involve patients, consumers and/or carers in quality and safety improvement activities. Employment Principles Bass Coast Health is committed to the employment principles that reinforce the public sector values. These principles ensure:  Employees create and develop a positive working relationship with team and colleagues  Employment decisions are based on merit  Employees are treated fairly and reasonably  Human Rights are upheld in accordance with the Charter of Human Rights & Responsibilities Act 2006  Employees have a reasonable avenue of redress against unfair or unreasonable treatment  There is zero tolerance of violence and Bullying & Harassment across the entire Health Service  Employees act in accordance with the ‘Code of Conduct’ and ‘Workplace Behaviour policies’.

Consumer Focus.  Each employee has responsibility to ensure an excellent standard of service is offered by partnering with patient, consumers and/or carers and the community at all levels of health care provision, planning and evaluation.  • Demonstrate a commitment to the patient ‘Charter of Healthcare Rights’.  • Recognise and respond to the needs and requirements of each individual patient, consumer and/or carer.  • Each employee has responsibility to ensure patient and consumer safety and quality of care is the highest priority.  • Ensure any risks are identified and reported promptly and that prevention strategies are implemented to ensure the safety of all patients and consumers.  • Maintain a good working knowledge of the National Safety and Quality Health Service Standards, take initiative to pursue opportunities for quality improvement, and actively contribute to accreditation of the service being delivered.  • Actively involve patients, consumers and/or carers in quality and safety improvement activities. Employment Principles Bass Coast Health is committed to the employment principles that reinforce the public sector values. These principles ensure:  • Employees create and develop a positive working relationship with team and colleagues  • Employment decisions are based on merit  • Employees are treated fairly and reasonably  • Human Rights are upheld in accordance with the Charter of Human Rights & Responsibilities Act 2006  • Employees have a reasonable avenue of redress against unfair or unreasonable treatment  • There is zero tolerance of violence and Bullying & Harassment across the entire Health Service  • Employees act in accordance with the ‘Code of Conduct’ and ‘Workplace Behaviour policies’.

Consumer Focus.  Each employee has responsibility to ensure an excellent standard of service is offered by partnering with patient, consumers and/or carers and the community at all levels of health care provision, planning and evaluation.  • Demonstrate a commitment to the patient ‘Charter of Healthcare Rights’.  • Recognise and respond to the needs and requirements of each individual patient, consumer and/or carer.  • Each employee has responsibility to ensure patient and consumer safety and quality of care is the highest priority.  • Ensure any risks are identified and reported promptly and that prevention strategies are implemented to ensure the safety of all patients and consumers.  • Maintain a good working knowledge of the National Safety and Quality Health Service Standards, take initiative to pursue opportunities for quality improvement, and actively contribute to accreditation of the service being delivered.  • Actively involve patients, consumers and/or carers in quality and safety improvement activities. Employment Principles Bass Coast Health is committed to the employment principles that reinforce the public sector values. These principles ensure:  • Employees create and develop a positive working relationship with team and colleagues  • Employment decisions are based on merit  • Employees are treated fairly and reasonably  • Human Rights are upheld in accordance with the Charter of Human Rights & Responsibilities Act 2006  • Employees have a reasonable avenue of redress against unfair or unreasonable treatment  • There is zero tolerance of violence and Bullying & Harassment across the entire Health Service  • Employees act in accordance with the ‘Code of Conduct’ and ‘Workplace Behaviour Behaviour’ policies’.