Contact Documentation. I&R Contact Specialists are required to collect and record data for all customer contacts. At a minimum, AICs must document and track the following demographic information for each customer: A. Zip code B. City and county of residence C. Age (if customer is willing to provide this information) D. Gender (if customer is willing to provide this information) E. Military status (if customer is willing to provide this information) In addition, AICs must document the following information regarding the contact itself: A. Contact Type, including: 1. Information Only 2. Assessment and Referral 3. Assessment without Referral 4. Crisis Intervention 5. Customer Advocacy B. Presenting need(s) C. Organizations to which referrals were provided
Appears in 6 contracts
Samples: 2 1 1 Texas Information and Referral Services Contract, 2 1 1 Texas Information and Referral Services Contract, 2 1 1 Texas Information and Referral Services Contract
