Contact TAC. Customer’s access to TAC should be either by telephone, by web request, or by live chat. (a) By Telephone: Contact the nearest TAC (refer to URL: xxxx://xxx.xxxxxxxxxx.xxx/services/contact/index.html.) An Automatic Call Distribution System will prompt Customer to select appropriate Support Plan options. After Customer is directed to a TAC Technical Representative, Customer’s email address must be provided. Once TAC verified Customer is a Designated Contact and account has a valid Support contract, TAC will inquire information about the issue and create a Service Request in the Check Point database.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Contact TAC. Customer’s access to TAC should be either by telephone, by web request, or by live chat.
(a) By Telephone: Contact the nearest TAC (refer to URL: xxxx://xxx.xxxxxxxxxx.xxx/services/contact/index.html.xxxxx://xxx.xxxxxxxxxx.xxx/support- services/contact-support/) An Automatic Call Distribution System will prompt Customer to select appropriate Support Plan options. After Customer is directed to a TAC Technical Representative, CustomerXxxxxxxx’s email address must be provided. Once TAC verified Customer is a Designated Contact and account has a valid Support contract, TAC will inquire information about the issue and create a Service Request in the Check Point database.
Appears in 2 contracts
