Common use of Contract Warranty Clause in Contracts

Contract Warranty. In addition, due to enhanced technology and equipment intelligence, many service requests can be resolved remotely over the phone or remote access during the initial service inquiry via phone call or online request. Would the State consider amending the ITB to allow the Contractor to provide immediate assistance and resolve service requests remotely without an on-site service visit? Section 3.2.4 allows problems to be resolved via a phone call.