Common use of Contract Warranty Clause in Contracts

Contract Warranty. In addition, due to enhanced technology and equipment intelligence, many service requests can be resolved remotely over the phone or remote access during the initial service inquiry via phone call or online request. Would the State consider amending the ITB to allow the Contractor to provide immediate assistance and resolve service requests remotely without an on-site service visit? Section 3.2.4 allows problems to be resolved via a phone call. 8. Section 3.2.10 Our current invoice system does not allow for the inclusion of the State of FL's contract number on our invoices and requests that this requirement be removed. The Department will not waive this requirement. 9. Section 3.2.12 Neopost agrees with the States purchasing card program but clarifies it is not available for the purchase of Postage. The purchase of postage is not included in this ITB. 10. Section 3.2.14 Neopost clarifies that we can offer a "no-cost" option provided the postage funds are provided in advance. The purchase of postage is not included in this ITB. 11. Section 3.2.16 Some low end products provided by Vendor are commercially considered “self-installable.” Vendor understands that some agency personnel require the need for professional installation of our most basic products, and therefore request an optional installation fee to offset the cost associated with this circumstance. No, the Department will not modify this requirement. 12. Section 3.2.17 Some low end products provided by Vendor are commercially considered “self-installable.” Vendor understands that some agency personnel require the need for professional training of our most basic products, and therefore request an optional training fee to offset the cost associated with this circumstance. No, the Department will not modify this requirement. 13. Section 3.2.18 Reference section 3.2.11 of the ITB. Final acceptance and Is it the State's intention that the requirements and specifications for Final Acceptance and authorization for payment would be set forth in each individual order and mutually agreed to by the State and Contractor? payments are governed by sections 215.422 and 287.0585 of the Florida Statutes. 14. Section 3.2.20 Neopost can offer CIF catalogs and advises that punch-out catalog are not available. Therefore we request that punch out catalogs not be made a requirement. Reference Addendum 2, section 3.2.20. 15. Section 3.2.21 Will a performance bond be required? No, reference Addendum 2, section 3.2.21. 16. Section 3.