Common use of Contracting Out of Core Work Clause in Contracts

Contracting Out of Core Work. a. The Company will not contract out to outside vendor(s) the “core” work currently performed by Passenger Service employees at the following airports: Denver (DEN), Newark (EWR), Washington Dulles (IAD), Houston (IAH), Los Angeles (LAX), Chicago (ORD), San Francisco (SFO), Atlanta (ATL), Austin (AUS), Billings (BIL), Boston (BOS), Baltimore-Washington (BWI), Cleveland (CLE), Colorado Springs (COS), Washington National (DCA), Dallas-Fort Worth (DFW), Fort Lauderdale (FLL), Guam (GUM), Honolulu (HNL), Indianapolis (IND), New York Xxxxxxx (JFK), Kona (KOA), Las Vegas (LAS), New York LaGuardia (LGA), Lihue (LIH), Kansas City (MCI), Orlando (MCO), Miami (MIA), Minneapolis (MSP), New Orleans (MSY), Kahului (OGG), Portland (PDX), Philadelphia (PHL), Phoenix (PHX), Pittsburgh (PIT), Raleigh-Durham (RDU), Reno (RNO), Fort Xxxxx (RSW), San Diego (SAN), San Antonio (SAT), Seattle (SEA), San Xxxx (SJC), San Xxxx (SJU), Salt Lake City (SLC), Sacramento (SMF), Orange County (SNA), St. Louis (STL), Tampa (TPA) and Tulsa (TUL). In addition, prior to 12/1/2026 or when Brick and Mortar and Remote Reservations pay rates are equalized, the Company will not close the following call centers: Chicago (CHIRR) and North Houston (NHCRR). The core work of Passenger Service Employees (including work performed in support of United Express operations by agreement between the Company and the Union) generally consists of processing customer transactions within the Shares (or equivalent) passenger service or cargo reservations system in authorized positions at designated airports, contact centers (including remote reservations agent functions), and other specified support locations, including booking and modifying reservations, ticketing and check-in within an airport facility, execution of over-sales, loyalty program/Mileage Plus transactions, customer service recovery, flight arrival and departure processing, and operation of passenger loading systems/jet bridges.

Appears in 1 contract

Samples: Passenger Service Employees

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Contracting Out of Core Work. a. The Company will not contract out to outside vendor(s) the “core” work currently performed by Passenger Fleet Service employees at the following airports: Denver (DEN), Newark (EWR), Washington Dulles (IAD), Houston (IAH), Los Angeles (LAX), Chicago (ORD), San Francisco (SFO), Atlanta (ATL), Austin (AUS), Billings (BIL), Boston (BOS), Baltimore-Washington (BWI), Cleveland (CLE), Colorado Springs (COS), Washington National (DCA), Dallas-Fort Worth (DFW), Fort Lauderdale (FLL), Guam (GUM), Honolulu (HNL), Indianapolis (IND), Kona, (KOA), Lihue (LIH), Kahului (OGG), New York Xxxxxxx (JFK), Kona (KOA), Las Vegas (LAS), New York LaGuardia (LGA), Lihue (LIH), Kansas City (MCI), Orlando (MCO), Miami (MIA), Minneapolis (MSP), New Orleans (MSY), Kahului (OGG), Portland (PDX), Philadelphia (PHL), Phoenix (PHX), Pittsburgh (PIT), Raleigh-Durham (RDU), Reno (RNO), Fort Xxxxx (RSW), San Diego (SAN), San Antonio (SAT), Seattle (SEA), San Xxxx (SJC), San Xxxx (SJU), Salt Lake City (SLC), Sacramento Seattle (SMFSEA), Orange County (SNA), St. Louis (STL), Tampa (TPA) and Tulsa (TUL). In addition, prior to 12/1/2026 or when Brick and Mortar and Remote Reservations pay rates are equalized, the Company will not close the following call centers: Chicago (CHIRR) and North Houston (NHCRR). The core work of Passenger Fleet Service Employees employees generally consists of: loading, stowing, unloading, and pick-up and delivery, to and from all aircraft (including work performed in support of United Express operations by agreement between the Company and the Union) generally consists Union but excluding work other than FIS in IAD in support of processing customer transactions within the Shares (or equivalent) passenger service or cargo reservations system in authorized positions at designated airports, contact centers (including remote reservations agent functionsUnited Express), of cargo, including mail, express, baggage, freight, Company material, and the preparation of records in connection therewith; bag room activity of moving baggage from the Company’s baggage sortation system piers and carousels; the operation of automotive and other specified support locationsramp equipment for servicing aircraft, not including booking the operation of movable or telescoping passenger loading devices attached to terminal buildings; and modifying reservationsmay include preparing or helping in the preparation of loading plans, ticketing maintaining the ramp area and check-equipment in within an airport facilitya clean, execution presentable condition and other general ramp service work, scanning of over-salesbags and materials, loyalty program/Mileage Plus transactionsreceipt and dispatch of aircraft, customer service recovery, flight arrival and departure processingrecognized move team duties, and operation of passenger loading systems/jet bridgesbag room activity.

Appears in 1 contract

Samples: Fleet Service Employees

Contracting Out of Core Work. a. The Company will not contract out to outside vendor(s) the “core” work currently performed by Passenger Service employees at the following airports: Denver (DEN), Newark (EWR), Washington Dulles (IAD), Houston (IAH), Los Angeles (LAX), Chicago (ORD), San Francisco (SFO), Atlanta (ATL), Austin (AUS), Billings (BIL), Boston (BOS), Baltimore-Washington (BWI), Cleveland (CLE), Colorado Springs (COS), Washington National (DCA), Dallas-Fort Worth (DFW), Fort Lauderdale (FLL), Guam (GUM), Honolulu (HNL), Indianapolis (IND), New York Xxxxxxx (JFK), Kona (KOA), Las Vegas (LAS), New York LaGuardia (LGA), Lihue (LIH), Kansas City (MCI), Orlando (MCO), Miami (MIA), Minneapolis (MSP), New Orleans (MSY), Kahului (OGG), Portland (PDX), Philadelphia (PHL), Phoenix (PHX), Pittsburgh (PIT), Raleigh-Durham (RDU), Reno (RNO), Fort Xxxxx (RSW), San Diego (SAN), San Antonio (SAT), Seattle (SEA), San Xxxx (SJC), San Xxxx (SJU), Salt Lake City (SLC), Sacramento (SMF), Orange County (SNA), St. Louis (STL), and Tampa (TPA) and Tulsa (TUL). In addition, prior to 12/1/2026 or when Brick and Mortar and Remote Reservations pay rates are equalized, the Company will not close the following call centers: Chicago (CHIRR) and North Houston (NHCRR). The core work of Passenger Service Employees (including work performed in support of United Express operations by agreement between the Company and the Union) generally consists of processing customer transactions within the Shares (or equivalent) passenger service or cargo reservations system in authorized positions at designated airports, contact centers (including remote reservations agent functions), and other specified support locations, including booking and modifying reservations, ticketing and check-in within an airport facility, execution of over-sales, loyalty program/Mileage Plus transactions, customer service recovery, flight arrival and departure processing, and operation of passenger loading systems/jet bridges.

Appears in 1 contract

Samples: Service Employees

Contracting Out of Core Work. a. The Company will not contract out to outside vendor(s) the “core” work currently performed by Passenger Service employees at the following airports: Denver (DEN), Newark (EWR), Washington Dulles (IAD), Houston (IAH), Los Angeles (LAX), Chicago (ORD), San Francisco (SFO), Atlanta (ATL), Austin (AUS), Billings (BIL), Boston (BOS), Baltimore-Washington (BWI), Cleveland (CLE), Colorado Springs (COS), Washington National (DCA), Dallas-Fort Worth (DFW), Fort Lauderdale (FLL), Guam (GUM), Honolulu (HNL), Indianapolis (IND), New York Xxxxxxx Kennedy (JFK), Kona (KOA), Las Vegas (LAS), New York LaGuardia (LGA), Lihue (LIH), Kansas City (MCI), Orlando (MCO), Miami (MIA), Minneapolis (MSP), New Orleans (MSY), Kahului (OGG), Portland (PDX), Philadelphia (PHL), Phoenix (PHX), Pittsburgh (PIT), Raleigh-Durham (RDU), Reno (RNO), Fort Xxxxx (RSW), San Diego (SAN), San Antonio (SAT), Seattle (SEA), San Xxxx (SJC), San Xxxx (SJU), Salt Lake City (SLC), Sacramento (SMF), Orange County (SNA), St. Louis (STL), and Tampa (TPA) and Tulsa (TUL). In addition, prior to 12/1/2026 or when Brick and Mortar and Remote Reservations pay rates are equalized, the Company will not close the following call centers: Chicago (CHIRR) and North Houston (NHCRR). The core work of Passenger Service Employees (including work performed in support of United Express operations by agreement between the Company and the Union) generally consists of processing customer transactions within the Shares (or equivalent) passenger service or cargo reservations system in authorized positions at designated airports, contact centers (including remote reservations agent functions), and other specified support locations, including booking and modifying reservations, ticketing and check-in within an airport facility, execution of over-sales, loyalty program/Mileage Plus transactions, customer service recovery, flight arrival and departure processing, and operation of passenger loading systems/jet bridges.

Appears in 1 contract

Samples: Passenger Service Employees

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Contracting Out of Core Work. a. The Company will not contract out to outside vendor(s) the “core” work currently performed by Passenger Service employees at the following airports: Denver (DEN), Newark (EWR), Washington Dulles (IAD), Houston (IAH), Los Angeles (LAX), Chicago (ORD), San Francisco (SFO), Atlanta (ATL), Austin (AUS), Billings (BIL), Boston (BOS), Baltimore-Washington (BWI), Cleveland (CLE), Colorado Springs (COS), Washington National (DCA), Dallas-Fort Worth (DFW), Fort Lauderdale (FLL), Guam (GUM), Honolulu (HNL), Indianapolis (IND), New York Xxxxxxx (JFK), Kona (KOA), Las Vegas (LAS), New York LaGuardia (LGA), Lihue (LIH), Kansas City (MCI), Orlando (MCO), Miami (MIA), Minneapolis (MSP), New Orleans (MSY), Kahului (OGG), Portland (PDX), Philadelphia (PHL), Phoenix (PHX), Pittsburgh (PIT), Raleigh-Durham (RDU), Reno (RNO), Fort Xxxxx (RSW), San Diego (SAN), San Antonio (SAT), Seattle (SEA), San Xxxx (SJC), San Xxxx (SJU), Salt Lake City (SLC), Sacramento (SMF), Orange County (SNA), St. Louis (STL), and Tampa (TPA) and Tulsa (TUL). In addition, prior to 12/1/2026 or when Brick and Mortar and Remote Reservations pay rates are equalized, the Company will not close the following call centers: Chicago (CHIRR) and North Houston (NHCRR). The core work of Passenger Service Employees (including work performed in support of United Express operations by agreement between the Company and the Union) generally consists of processing customer transactions within the Shares (or equivalent) passenger service or cargo reservations system in authorized positions at designated airports, contact centers (including remote reservations agent functions), and other specified support locations, including booking and modifying reservations, ticketing and check-in within an airport facility, execution of over-sales, loyalty program/Mileage Plus transactions, customer service recovery, flight arrival and departure processing, and operation of passenger loading systems/jet bridges.

Appears in 1 contract

Samples: Passenger Service Employees

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